DoorDash Reviews 

Dasher had my order for more than an hour without moving in any direction. Doordash refused to refund. Dasher arrived with my food an hour and a half later, cold, of course. Have you tried to microwave McDonald's before? It's disgusting.

Mynorder was canceled because i didnt tip 100% of the value of the order according to the driver. Food always arrives cold, terrible customer support. Deleted app and will never use again

As a dasher iv notice they send you in a big circle when the target is literally up the road which waste dashers gas and time. As a dasher they send you to places that are closed and dont compensate gas money for dashers.

VERY BAD AGENT SUPPORT! Had 4 different issues happen and support was totally useless in helping provide a solution to any of them, basically telling me "Oh well". Such issues include an order being cancelled after a 2 hour wait, a refund that was taken back, and mold on food (all of which photo proof was provided!)

Some DoorDash drivers ignore delivery instructions.

I have mobility problems. I must walk slowly, and have little strength in my legs, so walking, lifting, and carrying are very difficult for me. I live alone, so have no one to help me.

Safeway uses DoorDash for home delivery. I have used home delivery for years, and until September 2026 drivers followed delivery instructions, which specify 'Hand it to me', with additional instructions of 'Plastic, not paper. Bring inside and place on kitchen counter.' On my delivery for Sep 9, the driver did not even ring the doorbell, just left order on porch and drove away.

I complained to both Safeway and DoorDash, and the next delivery was fine, but on Sep 29 it happened again. I complained again, and again the next delivery was fine, but on Oct 13 it happened for the third time, and this time the order was delivered at some point prior to the delivery time given on the receipt.

This may be a problem with a single driver, and I have provided both order numbers and supposed delivery times, but no one seems to be able to fix it permanently. If you need to have delivery instructions followed, do not use DoorDash.

Don't even waste your time with Door Dash customer service. It's pathetic. I had fraudulent charges for Door Dash deliveries in California - I live in Ohio. When I tried to work with customer service they said they could not find the charges - even though they were clearly on my credit card. Guessing someone at Door Dash corporate employee enjoyed some food at my expense. Their resolution: they deleted my account. Absolute WORST customer service I have ever encountered. NEVER using them again - ever. How the hell that company can ignore all the terrible reviews their customer service gets just shows they are only in business for the $$$ - customers mean nothing!!!

I put a order in for my lunch,as I'm tracking the driver they never made it anywhere near me,was goin in another direction. I asked the driver about my food,ask were they lost. A couple of minutes later my order was canceled and was never given a reason why,and I never received a refund.

Door Dash has double billed me and now says it will be 3 days before I can get a refund. This is unacceptable!!! They don’t mind taking my money but now don’t want to get it back k to me in a timely manner. Will not use them anymore!!!!

DoorDash will ruin your night. I decided to order in because I was sick and too tired to cook. I was delivered the wrong order for my family, and my picky kid refused to eat. DoorDash refused to refund or send the right order. So, I paid $20 for something no one would eat. I sent pictures of the wrong item that was not on my order. This was only my second experience with DoorDash.

"We recognize that you may be disappointed by this outcome, but we based our decision on a comprehensive analysis of all relevant factors, including the full details of the order, the details of your refund request, and your overall account history".

Uber Eats refunded me immediately when this happened, and I was able to re-order and get the right order.

doordasher literally admitted to stealing my food and customer support did absolutely nothing about it! I'm so done with this BS!

dasher said they couldn’t find my item and cancelled the order. Ordered again and the SAME DASHER accepted it. I went o the store myself at this point because I had to get the item before they closed.

As I’m in the section, I found the item and messaged the dasher the photo. They read my message and DIDNT EVEN WALK INTO THE STORE and cancelled the order again.

Called customer service and they only offered me a refund which takes 3-10 business days and a $5 credit.

I hate this app.

PLEASE SHUT DOORDASH DOWN THEY STEAL MONEY !!!!!!I ordered 2 3 scooped sundaes from baskin Robbin’s they didn’t have what I wanted so I made my own sundaes over the phone and this Girl gone give me 2 scoops when I paid 30 damn dollars for 2 three scooped sundaes. Mind you the 2 scooped cups are only 7 dollars on door dash so I would’ve spent 15 dollars on that but I got 2 three scooped which was 30 dollars and I didn’t even get that. So I contacted DoorDash and they talking about they can’t give me my money back. BRUH YALL STOLE 15 dollars from me wtf. Shut this damn app down man.

Allowing DoorDash drivers to pick up multiple orders when food is involved is the absolute worse. Pay good money for food, and it gets delivered cold, because they had 1-2 orders to deliver. People work hard for their money, and shouldn’t have to get shit food.
With the continued shit service and allowing other deliveries at the same time, I am done with DoorDash.

Sorry to add to the already low rating but we're definitely switching to another service. The delivery people are super nice and they are not the problem. It's those behind the scene moving the pieces. We order dinner at 6:10p and were given a delivery time of 6:25. Perfect. We had several things to coordinate so the timing would allow us to get everything done. Then the delivery time came getting pushed back bc they couldn't find a driver. Why did you commit to a time then? We tried to cancel but they say you get NO REFUND! Finally the food was delivered a little after 7p. Cold and disheveled. We should have checked their reviews first. Anyway, now we know.

They let ppl eat your food. And I don't know if they just hiring bums or homeless ppl at this point. Please check the drivers and make sure they take pics of ur orders

WARNING: DoorDash Refused a $12 Refund Despite Six Years of Loyalty and Approximately $36,000 in Orders
I have used DoorDash consistently for six years and spent approximately $36,000 on the platform. I spend at least $500 per month. Yet DoorDash has apparently decided that denying a legitimate refund of approximately $12 is worth losing a loyal customer permanently.
My recent McDonald's order was missing both hash browns. I reported the missing items and requested a refund. DoorDash declined my request repeatedly instead of taking responsibility or properly investigating the issue. Its explanation was that I had received compensation for some previous orders and therefore could not receive another refund. That is absurd. Previous compensation does not prove that the items in my current order were delivered.
I have also experienced delivery issues where the Dasher never arrived and the delivery PIN was never shared. What is the purpose of a PIN verification policy if customers can still be left without their orders and without meaningful support?
Restaurants should not charge customers for items they fail to pack, and delivery partners should be held accountable for incomplete deliveries.
The repeated denials have left me questioning whether DoorDash genuinely investigates customer complaints or simply prioritizes refusing refunds. It could also be coordinated scam scheme.
DoorDash lost a customer with approximately $36,000 in historical spending and all future business over a $12 refund. I will not use DoorDash again.
I intend to pursue the appropriate channels to recover the money owed to me. Customers deserve honest transactions, fair investigations, and accountable customer service. DoorDash has failed on all three counts.

My recommendation is simple: Do not use DoorDash. Based on my experience, you risk receiving incomplete orders, paying for items you never receive, and having DoorDash decline your refund claims instead of taking responsibility.

If I could give them zero stars, I would. The delivery driver sent a screenshot of where he left the food. It wasn’t our porch, but I recognized it as being our neighbors. I went to get it and it wasn’t there. I texted the driver who never responded. There next line was to contact support after 30 minutes. An hour after contacting them they informed me they couldn’t help. I contacted customer support the next day and the guy there said he would provide a refund. When it wasn’t there in a couple of weeks I called back and was told that the refund was denied by escalations. They wanted me to pay for something I never received. I would not recommend them to anyone.

The food arrived almost an hour after ordering it because nobody was picking it up. I needed to call DoorDash to get them to assign a dasher to pick it up, and this was despite me leaving an 18% tip on the order, which I guess isn't high enough for the entitle jerks working here. You haven't even provided the service yet; you're lucky anyone is willing to tip in advance for their food to be late. Anyway, I confirmed with the agent on the phone that if the food arrived cold or in bad condition after sitting there for over have an hour, they'd issue a refund. Note - DoorDash agents LIE. They have no idea what their own policy is. They just make crap up as they go. The agent confirmed that if the food arrived cold or in bad condition, they'd issue a refund. Lies. Sure enough, the food was cold and soggy after sitting on the counter for as long as it did. There were also items missing and one of the portions was incorrect. I called back and was told I'd get a refund within the hour. The next day, still nothing, and when I called back, they told me the refund was denied and what they told me doesn't matter. These people are thieves and liars. Save your time and money. Go with literally any other food delivery service. This was my first and last time using DoorDash.

Your delivery driver Saikat.. well what can I say if I could rate zero I would.. how do you mix up a $300 Woolworths delivery order and instead deliver a Mchappy Meal. No Saikat the Mchappy meal was never going to feed my family and because you stitched me up by delivering my whole Woolworths order to someone else at 5pm we all went hungry including the pets. Woolworths themselves were surprised to see the photo of the Mchappy meal as proof of delivery. Door dash drivers are useless and should never have partnered with Woolworths it’s become such a scam of them stealing groceries and only delivering half orders and taking what they want it’s a joke I will never hit door dash delivery again for Woolworths will only trust Woolworths own truck and own delivery drivers.

As a DoorDash delivery driver, I earned $88.12 in delivery pay that DoorDash sent to my bank on March 17, 2025. My bank returned the payment to DoorDash on March 21, 2025. When I asked DoorDash to re-send money they had received back, they refused, saying they had "already paid me." I contacted them multiple times by email and phone. They would not re-send it.

I took them to small claims court. DoorDash did not show up. The judge awarded me a default judgment. It then took approximately one year after the judgment for DoorDash to pay what the court ordered.

Drivers: if your pay ever bounces back to them, document everything and don't take "we already paid you" for an answer.

The court case was covered on YouTube — search "Driver Sues DoorDash Over Missing $88".