It has been a wonderful experience. The only negative experience was when a service ticket needed to be created, for whatever reason it locked me from being able to start a new chat it happened twice... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use api that greatly assist our business with providing a user check-in. So, when a client/ user arrives at our business they can check in and the relevant parties receives a text message all... See more
A very good way to send bulk letters. Works best using API though this requires some technical expertise.
There support and just general communication is top notch. Fast, helpful with good guidance to assure approval on getting registered numbers in the U.S. I have felt like the agents know the business a... See more
Company details
Written by the company
ClickSend is a simple, reliable SMS platform built for businesses that can't afford to miss a message. It’s seriously simple infrastructure that works straight out of the box — and keeps working as you grow. Backed by genuinely helpful 24/7 support from people who actually know their stuff. Send from the Dashboard in just a few clicks — or straight from your email inbox. Build with our clean, well-loved API docs. Or connect through hundreds of integrations and slot it straight into the tools your team already uses. Most users are up and sending within minutes. No developers required (but if you have one, they'll love us too). Why 90,000+ businesses and developers choose ClickSend: · Direct carrier routes to 190+ countries — no middlemen, no grey routes · 99.95%+ uptime so your messages go out when it matters · Lightning-fast delivery for time-sensitive comms · Pay-as-you-go pricing — scale up, scale down, only ever pay for what you send · 24/7 support from real people who actually understand the platform It's built for operational messaging as much as marketing. Appointment reminders, delivery notifications, 2FA codes, staff alerts, booking confirmations — the communications that keep a business running day to day. Trusted by healthcare and wellness clinics, financial services, real estate agencies, education providers, event organisers, construction companies and not-for-profits — and the developers building messaging into their products and workflows.
Contact info
Australia
- support@clicksend.com
- clicksend.com
2-Way SMS in @ActiveCampaign
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Just that it always works and the setup…
Just that it always works and the setup is simple
7 October 2026
Issue sorted quickly and easily
29 September 2026
Easy to use
ClickSend is simple to understand and use. No issues whatsoever. SMS Campaigns are sent out immediately and it has helped us reach many people. I will definitely use ClickSend for further activities.
17 September 2026
Awesome API and generous costing
Awesome API and generous costing. Highly recommend them.
20 September 2026
Such an easy wat to send SMS to…
Such an easy wat to send SMS to multiple recipients and get response to my email
3 September 2026
A Good Choice for Sending Emails via SMS
A professional company that took the time to listen to my needs and help me implement them. Their French-language support is always greatly appreciated.
7 September 2026
Unprompted review
the system we are using is working…
the system we are using is working great and everything seems to be working as intended. I have no issue there.
However the dash board clearly tells me how many messages I have sent and recieved which is great but all I can see is a balance I have credit for but it would be great to tell me how many estimated text I have left?
I have received an email telling me it's time to top off but I have $98 left so how many test is that left? do I need to top up? it would be helpful to know how many message I have left before I need to buy more.
1 September 2026
Unprompted review
such a good system makes messaging so…
such a good system makes messaging so easy for my business and easy to connect integrations also very simple.
31 May 2026
Unprompted review
It just works!!
It just works!! Responsive help. Clean, easy-to-use interface. And well-priced.
21 August 2026
Very easy to use
Very easy to use. The chat bot helps with all questions on how to navigate the system and refers you to a person if required. The chat bot was excellent.
14 August 2026
There is an issue with UAE were sms is…
There is an issue with UAE were sms is not being reached. We opened a ticket and they said alpha tag needs to be registered for UAE if we want to use our name. We told them we are using the Default ClickSEND tag which cannot be changed and it shouldn't be blocked but they don't seem to understand what is going on.
24 August 2026
Reply from ClickSend
Hello Ahmed
Thank you for taking the time to share your feedback regarding your recent experience.
ClickSend provides messaging services globally, and we rely on our network and carrier partners to deliver messages successfully. Each country has its own specific requirements and regulations, and unfortunately, in this instance, we were not aware that the relevant tag had expired, which resulted in the issue you experienced.
We sincerely apologise for the confusion and inconvenience this caused. Our team worked to identify the underlying issue and work through the necessary steps to reach a resolution, and we appreciate your patience while this was being addressed.
I understand that one of our Account Managers will be reaching out to you directly to go through the details and ensure everything is fully resolved and you are back up and running. There are also some other options including registering your own Alpha tag to avoid any impacts that may surface using CS generic tags. The Account manager will explain this with you.
Thank you again for your patience and for bringing this to our attention.
Kind regards
Vicki
Customer Experience (CX) Manager
ClickSend
Not happy with the customer service and…
Not happy with the customer service and inconvenience caused .
22 August 2026
Reply from ClickSend
Hi Dee
Thank you so much for taking the time to share your feedback with us. I completely understand how confusing and frustrating this must have been, especially when you weren’t actively trying to send a message. Receiving an unexpected notification like this can certainly catch you off guard, and I’m sorry for the inconvenience it has caused.
I looked into exactly what happened here. Your account is set up with an automation to forward any incoming messages from your Dedicated Number to your personal number.
Recently, an incoming text you received contained specific keywords that breach strict, industry-wide telecom regulations. When the system automatically tried to forward that message, our compliance filters instantly caught the restricted content and cancelled the send, which triggered the email you received.
I know getting that warning was a shock. However, our system stepped in specifically to protect you. The mobile networks heavily penalise or permanently block accounts that transmit restricted content. By halting that automated forward, we ensured your account and your Dedicated Number remained completely safe, secure, and in good standing with the carriers.
To make sure you are fully taken care of moving forward, I am having one of our Account Managers reach out to you directly via email today. We can help you navigate how to handle these edge cases with your automation settings so you can continue getting your notifications without running into these strict compliance filters.
Kind regards
Vicki
Manager - Customer Experience (CX) Team
ClickSend
Manager
Karen was very helpful and sorted out…
Karen was very helpful and sorted out my problem with any fuss, thank you
20 August 2026
Unprompted review
Was banned under the guise of doing a…
Was banned under the guise of doing a dating event - what is wrong with a dating workshop?
16 August 2026
Reply from ClickSend
Hello Jane
Thank you so much for taking the time to share your feedback with us.
Your account is still active. Upon investigation I find that your specific message campaign was cancelled. I am sorry for the impact this had on your workshop planning.
I just want to clarify that the cancellation of messages was not due to you hosting a dating event. The challenge is that, as a messaging platform, we operate within strict legislative Industry guidelines which are set by the mobile networks. Under these "Guidelines", any messaging categorised as "Dating Content" is unfortunately not supported and therefore banned.
You can read about these shared sending guidelines here: https://help.clicksend.com/en/articles/42328-our-sending-guidelines.
Because your account is still active, you can continue using it for any non-dating related messages and messages that comply with our sending guidelines. I can see that we have refunded your recent recharge to your original payment method. To make sure you are taken care of moving forward, I am having one of our Account Managers reach out to you directly via email today to help you navigate this.
Again sincere apologies for the inconvenience- we are here to assist you moving forward- if you have any further questions please reach out- you will hear from one of the team shortly.
Kind regards
Vicki
Customer Success Manager
ClickSend
i have been using clicksend recently
i have been using clicksend recently. i used its services to get important updates for my company and i am happy with the service.
13 August 2026
**Extremely disappointing
**Extremely disappointing — SMS marked as “Sent” but customers never received them**
I strongly recommend that businesses think twice before relying on ClickSend for critical SMS communication.
We experienced a serious delivery problem where messages were shown as “Sent” in our ClickSend account, but customers were not actually receiving them.
We did not simply assume there was a delivery problem. We personally contacted more than 20 recipients by phone, and they confirmed that they had not received any SMS from us.
Even more concerning, we found that some OTP/verification messages were also failing. For example:
**OTP message:**
“Your verification code is: 7930”
**Status in ClickSend:** Failed
We have screenshots showing the message status and the charges associated with these messages, and we can provide them as evidence.
What is particularly concerning is that we were still being charged for messages that were not successfully delivered. In other words, the system can take money from your account for SMS messages that the intended recipient never receives.
This is extremely concerning for any business relying on SMS for important communication or verification.
We also have serious concerns about some of the positive reviews we have seen. Based on our experience, it is difficult to understand how the service can receive so many positive reviews when we are experiencing such fundamental delivery problems.
At this point, our personal opinion is that ClickSend feels like a “legal scam”. Customers can be charged for messages that never reach the intended recipient.
We strongly recommend testing the service thoroughly before trusting it with important SMS or OTP messages. Do not rely only on the “Sent” status in the dashboard. Actually contact the recipients and confirm that they received the messages.
We are sharing our experience so other businesses can be aware of these issues and make an informed decision before using ClickSend.
9 August 2026
Unprompted review
Reply from ClickSend
Hi Pawel,
Thank you for reaching out and providing detailed feedback on your experience. I am sorry for the inconvenience and confusion caused by some of your messages not reaching their intended recipients.
I would like to provide some clarity on what our investigation uncovered regarding your account. First, I want to reassure you that your OTP (One-Time Password) messages are currently sending and delivering successfully. However, we identified that other specific outreach messages you sent were blocked by the mobile carriers' filters.
When a message is sent from our platform, it is successfully handed off to the mobile carriers, this initial handoff is what triggers the "Sent" status on your dashboard. From there, we rely entirely on the local carriers to deliver the message to the handset. The status will only update to "Failed" when the carrier explicitly notifies us that they rejected the delivery due to their strict messaging guidelines.
Regarding the charges, like all SMS providers, we are charged by the mobile networks the exact moment we submit a message to them for delivery, regardless of whether the carrier's filters block the final leg of the journey.
We are committed to helping you resolve this filtering issue. Our routing team is currently reaching out directly to the mobile networks to determine exactly why your specific messaging was flagged.
One of our specialists will be in touch with you directly via email as soon as we have a definitive answer from the carriers, so we can provide guidance on how to ensure successful delivery moving forward.
Thank you for your patience while we work through this with you.
Kind regards
Vicki
Customer Success
ClickSend
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