Flare Reviews 

This was my first time getting a novated lease for an EV, and I’m happy that I chose Flare.

Initially, I was assisted by a Novated Leasing Consultant who helped me through the entire process, but he unexpectedly left. Fortunately, my next consultant, Reme, was even better. She was always contactable, responded quickly, and took the time to explain every detail to me, no matter what questions I had.

I really appreciated Reme’s support, especially as this was my first experience with a novated lease. She made the entire process smooth and stress-free, and I was able to get my car without any issues.

I can’t speak for all consultants at Flare, but based on my experience with Reme, I would highly recommend Flare to anyone considering a novated lease. Her support made all the difference!

Lani at Flare HR has been incredibly helpful and patient throughout the entire process. She took the time to explain everything clearly, answer all my questions, and ensure I felt comfortable at each stage. Her friendly and professional approach made the experience straightforward and stress-free. I’m very grateful for her support and would happily recommend Lani and Flare HR to others.

Would not recommend. Great service as they are signing you up then non-existent assistance with no responsibility taken for excess charges against my account and no customer service point of contact (you either don't get a response despite constant follow ups or are given information which doesn't respond to your concerns). I've taken out many novated leases, which have always been seamless and well managed, unfortunately the experience with Flare has been by far the worst I have ever come across.

When I first spoke to the agent about getting a novared lease I said we're had already picked a car and were picking it up that weekend. She failed to mention it would take a month to process the application and pay the car seller! The whole process was painful, drawn out and it seemed like there area lot of obvious steps that could be made to improve it.
I would not recommend to others.

Excellent service from consultant “Lani” clear and open communication along with providing all relevant information in a timely manner. One of the best dealings I have had with regards to finance.

Luke was so helpful. He was able to organise everything in such a short period of time. I got everything I wanted. Communication was excellent. I cannot recommend Flare enough. Thanks Luke!!!

When I changed employers the time it took to process and set up the new quote was approximately 3 months . I had to keep following up by phone and email until the process was complete .

The whole experience was made so easy, I was nervous to begin with, never having done a lease before but the consultant talked me through it all and put up with my never ending questions. Id do it again if im looking in the future

The struggle in getting Flare to pay for my last service was ridiculous. I'm now faced with having to renew my registration - I'm already dreading it.

I was trying to get a renovation with Flare as my new company did not have my existing Novated leasing provider onboarded. Terrible experience, no replies to my many follow-up emails or calls. Support usually drops AFTER they get their business, not before so I can't imagine how bad their service is after if it's this bad at the start. I couldn't even get a qoute to renovate. I know it gets directed to a separate team for renovation but I'm not sure why someone from the main novated lease team couldn't pick this up and provide a qoute. I went for CBB instead, better timely responses and very patient in answering all my queries.

I want to shout out Reme who has been great going through my novated lease process. Knowledgeable, prompt and amazing customer service even when things were getting difficult.

I had made a previous enquiry many months ago with Ben and decided to not go ahead at the time (silly). This week I'd emailed Ben for updated summary for my previous enquiry... I received a same day, virtually instant updated summary from Ben and with my many questions he came back just a fast over the next day and explained it all, even a few phone calls inbetween to ease my mind. Now I sit literally 4 days later, with my current car sold thanks for Ben's recommendations of a buying agent, a sign and financed lease and will be collecting my new car literally on day 5, tomorrow! None of this would be possible without the amazing Ben and settlement queen Kirsty! I appreciate the effort, efficiency and lengths that the whole Flare team have gone to for me here - to literally turn my enquiry into reality! The knowledge, efficiency and care provided here throughout the whole process, is truly something I have never experienced before! Thank you, team, for making my new car experience a super easy one - still in shock and awe!!

Worked with Andy B to secure a lease, he was informative, prompt, polite and profressional. Also appreciate the competitive lease. Highly recommend

My first dealings with sales consultant was all positive, prompt and gave me relevant information with ease. After contract signed..... not so much. 3 follow ups before a response on paperwork ETA. Dealership also followed up as vehicle was ready inside 3 days. Vehicle has been in possession for 2 weeks and still no access to Portal. The aftersales service is leaving much to be desired.

I had a great experience arranging my novated lease through Flare. A special thanks to Justin Miller, who was incredibly responsive and took the time to explain everything clearly throughout the process.

Justin made the entire experience seamless and stress-free, always happy to answer my questions and ensure I understood all available available options. I highly recommend Flare and Justin to anyone considering a novated lease.

This is my second experience with my second novated lease through Flare. Lani made the process very simple and smooth and was done start to finish in a week! Would recommend!

James made the process really easy along the way.

It’s amazing how little work I had to and that I put it in the hands of flare. Great work to get a brand new car.

I originally wrote a review on 28 August and have since attempted to contact this company through every available channel — phone, email and other forms of communication — yet I still cannot get a response.

They currently owe me more than $1,500 in reimbursements, which I have now been waiting almost 8 weeks to receive. I have not missed a single fortnightly payment under my contract. They have no problem taking payments on time, but when it comes to paying money they owe, getting a response seems almost impossible.

I want to make it clear that I have made every effort to resolve this directly before posting this review. I genuinely dislike leaving negative reviews, but I have been left with no other option.

The biggest frustration is that once you sign the contract, it feels like you’re completely on your own. You cannot get through to anyone, emails aren’t answered, and there appears to be no meaningful customer support when you actually need assistance.

Based on my experience, I would never use this company again. If you’re considering signing up, I strongly recommend doing your research and understanding how reimbursements and customer support are handled before committing because reading through other reviews sounds like I am not alone!

Great service, quick and easy