Chewy.com Reviews 

I have used Chewy in the past for food and pet supplies with no problems. Prescriptions however are an issue…. Their customer service representatives are working from home and have no idea what is happening at the warehouse.. ship dates are not confirmed, no facts, no help from customer service in Kentucky at all. They need a better system on my opinion. To Chewy::: Customers should be considered more important to you and your business.

im so sick of getting a savings in the mail after it expired or after i had my autoshippments. somehow they never apply. they have sent open boxes missing items and genuinly dont care about the fact i have 5 dogs that need food when i order it. my loyalty means nothing. i get no coupons that im able to include.. it sucks. i help rescues and shelters...they give free stuff to shelters and then offer us coupons we will lose instead of applying to our purchases we make each month. i lost my dad 4 years ago, my younger brother is dying in the room next to me and i take care of him, my mom has cancer for the last 2 years that no one can find and i take care of her too, i have no help..no husband no kids...why are they so eager to make sure they hurt the little guys that do so much for others. they are not in it for anything but money and it shows. ive never asked for a discount but when they have them they send thim in a fashion hoping you cant use it.. that isnt helping us.

Chewy customer service is amazing. They are available 24/7 and a person actually answers the phone. They are all very friendly and helpful. THANK YOU JESSICA for handling my issue with FedEx!!!!!

I seriously do not understand how the reviews are so bad for them.

This business is a very nice business. They refund you with no hassle. None of that give me evidence you didn't receive a delivery, they trust you and process the refund. It is ease to be shopping with them because I know I can trust them to do the right thing.

would not ship there.

They intentionally lost my package, and triggered my PTSD conditions.

They will use their positions to give you a hard time, and harass you.

I am absolutely blown away by Chewy's exceptional customer service and genuine care. My cat, Monty , recently went into remission from diabetes, and when Chewy found out, they went completely above and beyond. Not only did they help me cancel my auto-ship and returns, but I was also pleasantly surprised today to find a package at the door. Brenda and the Chewy family sent Monty a beautiful celebratory gift package containing a new bed, healthy cat treats, and a deeply thoughtful, lovely note. It is incredibly rare to find a company that treats your pets like their own family. Chewy doesn't just sell pet supplies; they genuinely care about our furry companions' health, milestones, and happiness. This kind gesture meant the world to us. Thank you so much to the amazing team at Chewy for your kindness, generosity, and stellar customer service. You have a customer for life!

I stopped shopping at chewy because the horrible delivery people. Since I hadn't shopped there in multiple months I thought I try again hoping they got a new delivery company. Nope. Since it's raining one would think that you would place a package you were delivering under the awning at my door. Nope the package was left outside of where the awning covers so my package was all wet. Last January while it was snowing my package was thrown in the middle of my driveway it got covered with snow and the only reason I found it was because I shoveled and found it. I again contacted chewy just now and once again chewy was told I'm sorry but we don't control the delivery people so I again ask why can't you contact the company you use and let them know what's happening and once again chewy said I'm sorry but I cant contact them. So a huge company like chewy can't contact the company they contract with to do their deliveries??? Really. Well there not getting anymore of my money if no one at chewy cares the deliveries are atrocious then I'll just keep my money and shop elsewhere.

I can’t say enough wonderful things about Chewy! I’ve always used them for both of my dogs’ food and prescriptions, but the kindness they showed after my sweet Lena passed away truly meant the world to us. They refunded her prescriptions and even sent flowers during such a heartbreaking time. ❤️🐾

Chewy is so much more than a pet company — they genuinely care about the families and pets they serve. I’m beyond grateful for their compassion and thoughtfulness. Thank you, Chewy, for being such a special company!

Every time I call Chewy, I get a "real"person. They are SO friendly and really want to know about your pet. Today I recieved a beautiful bouquet of flowers from Chewy expressing their sympathy for the loss of our Bernese mountain dog,Gabe. This was so appreciated and beyond sweet. Thank you all!! Lisa Miller

Chewy is fantastic. I've been getting products from them for several years now. It's easy to edit, delay, or cancel my subscriptions, if I need to. I get my orders VERY quickly. Their pricing is highly competitive. Their products are typically very high quality, especially when it comes to pet HEALTH and care. But most importantly, their Customer Service Team is just top-notch, world class. I honestly am not sure I've ever encountered a better Customer Service Dept. It's easy for me to connect with someone if I need help, and they are truly dedicated to making sure everything is okay with my orders and my pets. I love Chewy, I love their mission, and I love the way they take care of their community. THANK YOU, CHEWY!!!!

Chewy sent me a scheduled autoship and charged me the full regular one-time purchase price. After hanging on the phone a while, they did reverse the excess charges "this one time", but warned me that autoship prices may vary. Not acceptable. If I agree on a price, I don't want it to vary without any notice at all. I'll just buy in the store from now on so I can see the price I'm being charged and not have to stay on the phone asking Chewy to deal with this next time.

I have used Chewy.com occasionally to buy items for my cats and feed for the local lake ducks, but a recent experience has made me a customer for life.
My sweet cat, Tiki Tiger, recently passed away. When I logged into my Chewy account to update my pet profiles and remove him, I never expected anyone to notice. To my absolute shock, I received a knock on my door today from a deliveryperson holding a gorgeous bouquet of flowers. The enclosed card read: "I’m so sorry to hear of your loss of Tiki Tiger. I know this time is tough. All of us here at Chewy are always here for you. Love, Your Chewy Family."
In a world where customer service often feels automated and cold, Chewy showed genuine, human compassion during a very difficult time. I am incredibly moved by this gesture. Thank you, Chewy, for honoring Tiki Tiger's memory and treating your customers like family.

Chewy's customer service is the best! They always make it right. I love this company. Over the past few years I have called Chewy several times. They pick up the phone with a live person right away. When my dog passed away, I called to see if I could return unopened dog food. They told me to donate it and gave me a refund, then a condolence card came in the mail. I have called them several other times and they always make it right. I now use this company all the time and I'm always satisfied.

My delivery was damaged after waiting more than the stated 3 days. They are only replacing 1 item even though the food ruined others. They said other items weren't damaged and would not replace. Now I have to wait almost another week for my cats food!! They used to be a much better company. I'm going to buy food on Amazon cos they have better quality control and customer service!!!

Great service for home delivery. I found their price best for specialized meal for my elderly dog. Delivered to the door every 10 days was wonderful. Customer care on the phone was very efficient.

Excellent service, lots of compassion, and kindness ALWAYS. I do not know how they vet their representatives but whoever is doing this is spot on for hiring the best customer service folks. I have been with Chewy for 5 years and they continue this very high standard of excellence. Maggie, Karl and Demi thank you also. Bless your whole team, Donna W.

Pricing is reasonable, but not significantly better than retail. The kitty litter is questionable, it's packaged in individual unlabeled bags and simply is not effective and does not compare to products purchased in major retail stores. Zero odor prevention. I will not continue buying their litter.

I'm honestly shocked. I just received a bouquet of flowers with a sympathy card and note for the passing of my beloved doggie from Chewy. I did not think that big companies like Chewy actually cared or did things like this. I've ordered so many things over the years and had a good experience always, but this just blows me away. Thank you for your kindness. It's so nice to know there are still good people and companies out there.

Chewy.com com was very responsive when I told them that my pet had died and that I now have received more catfood than we can use. They responded with care and immediately offered to refund the delivery of catfood I had just received! I don't have to even return the catfood - instead they suggested donating it to a local pet shelter if we cannot use it! This was way above and beyond the customer support that I expected! I would highly recommend chewy.com for their responsiveness and care!

I was upset they sent a MARKETING birthday card for my pet who passed away almost a year ago. I had already updated my pet profile on their website months ago to notify she had passed and the profile on Chewy had been memorialized long ago. To receive a marketing card with a promo code to celebrate her “birthday” when she clearly wasn’t having one was upsetting. It was so impersonal and generic as well, clearly a sales tactic. Like why are you sending this marketing gimmick and introducing painful memories? They never sent any condolences or anything after she passed. Why are they sending a birthday card after she passed almost a year ago? Bad taste in the mouth