DONT WASTE YOUR MONEY
I was so excited by the thought of being able to rent several different luxury items for a fraction of the cost. I learned very quickly that this company promises the world then quickly under delivers. If you absolutely must try this company whatever you do, don’t pay for the annual membership because once you’re locked into the annual, they will not refund you any of your money. I tried to order several items gave them three different chances. Some of the packages never even showed up at my door, even though I even paid extra money for expedite shipping. The couple items that did show up at my door were deeply Used the one Fendi handbag I rented had holes all over it. They were not disclosed in the photographs. Speaking of photos they only show you one, so you really are not getting enough description of what you’re even paying to rent. If I could do it all over again, I would not have thrown that money away, I would encourage you to get on the app Whatnot save your money and buy your hand back for the same price that you could rent and wish your money here. Also, I think it’s important to note that I still have not received a confirmation email that they will not be charging me again next year. Be careful with this company.
Antwort von Switch
Hi Rebecca,
We're sorry to hear your experience didn't meet your expectations.
We did want to clarify a few points. Your membership was canceled on June 26, and a confirmation of that cancellation was sent, so you will not be charged again next year.
We also take the condition of our items very seriously. We inspected the Fendi bag after it was returned and were unable to verify the damage described in your review. If there were issues with the item, we would have been happy to review photos and work with you, but no concerns about the condition of any of the items you received were ever brought to our attention before your review.
Regarding shipping, we actually reached out to you after noticing that one of your shipments had been returned to us by the carrier so we could help resolve the issue.
Although annual memberships are generally non-refundable, we'd still like the opportunity to make things right. We've reached out to you directly and would be happy to restore the remaining time on your membership so you can receive the value you originally signed up for.
We hope to hear from you.
