Switch Bewertungen 

62
•
TrustScore 4 von 5

4,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Freedom to try new things! Freedom to swap! Freedom to buy! Freedom to experiment! Absolutely love the flexibility my Switch membership gives me. I can fall in and out items very quickly so it really... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I was recommended to try Switch by a friend and it's been awesome experience. Being able to exchange high-value handbags and jewelry without having to shell out an arm and a leg has been great. I've r... Mehr ansehen

Bewertet mit 5 von 5 Sternen

This subscription has been such a cool & glamorous experience. I joined and rented a real Chanel handbag, in only 2 days I got it home! My first month I made 5 exchanges, honestly having this servic... Mehr ansehen

Bewertet mit 1 von 5 Sternen

This company is selective on who they choose as a member which in my opinion is non-inclusive, they use an excuse as their third party company flagged me which makes no sense because there is not any... Mehr ansehen

Unternehmensdetails

  1. Handtaschengeschäft
  2. auch in
  3. Bekleidungsgeschäft
  4. Juweliergeschäft

Vom Unternehmen geschrieben

Switch is a membership for renting luxury handbags and jewelry by brands like Chanel, Hermès, Gucci, Dior and Cartier. Members pay a flat monthly fee to borrow any item for their collection. They can hold the item as long as they want, exchange it as often as they want with free 2-day shipping both ways.


Kontaktinformationen

4,0

Gut

TrustScore 4 von 5

62 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,0

Alle Bewertungen

(62)

13 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Freedom!

Freedom to try new things! Freedom to swap! Freedom to buy! Freedom to experiment! Absolutely love the flexibility my Switch membership gives me. I can fall in and out items very quickly so it really fits my lifestyle. The decision is one my best in the last year. Highly recommend if you're thinking of trying it. I'm now all about renting Chanel handbags and I've even bought a couple of items too.

1. Oktober 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A service committed to getting better

I feel like I had to write this because the team went above for me. I got a bag last month that didn’t meet my expectations. Long story short I needed it before I flew out, I emailed them and they sent me a new bag for the end of the day and I got it the next morning. It was Chanel rental. They emailed, texted and called to make sure I got a new bag by their cut off. They didn’t need to. It’s incredible value and I’ve already seen a lot of improvement in item selection, quality and responsiveness by them. Happy member.

1. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Absolutely love Switch!

I was recommended to try Switch by a friend and it's been awesome experience. Being able to exchange high-value handbags and jewelry without having to shell out an arm and a leg has been great. I've recommended Switch to friends and family and all have had a great experience! I recommend trying them out if you're looking to rotate high-quality pieces for a fraction of the price you'd pay otherwise.

26. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

DONT WASTE YOUR MONEY

I was so excited by the thought of being able to rent several different luxury items for a fraction of the cost. I learned very quickly that this company promises the world then quickly under delivers. If you absolutely must try this company whatever you do, don’t pay for the annual membership because once you’re locked into the annual, they will not refund you any of your money. I tried to order several items gave them three different chances. Some of the packages never even showed up at my door, even though I even paid extra money for expedite shipping. The couple items that did show up at my door were deeply Used the one Fendi handbag I rented had holes all over it. They were not disclosed in the photographs. Speaking of photos they only show you one, so you really are not getting enough description of what you’re even paying to rent. If I could do it all over again, I would not have thrown that money away, I would encourage you to get on the app Whatnot save your money and buy your hand back for the same price that you could rent and wish your money here. Also, I think it’s important to note that I still have not received a confirmation email that they will not be charging me again next year. Be careful with this company.

26. Juni 2026
Bewertung ohne vorherige Einladung
Switch-Logo

Antwort von Switch

Hi Rebecca,

We're sorry to hear your experience didn't meet your expectations.

We did want to clarify a few points. Your membership was canceled on June 26, and a confirmation of that cancellation was sent, so you will not be charged again next year.

We also take the condition of our items very seriously. We inspected the Fendi bag after it was returned and were unable to verify the damage described in your review. If there were issues with the item, we would have been happy to review photos and work with you, but no concerns about the condition of any of the items you received were ever brought to our attention before your review.

Regarding shipping, we actually reached out to you after noticing that one of your shipments had been returned to us by the carrier so we could help resolve the issue.

Although annual memberships are generally non-refundable, we'd still like the opportunity to make things right. We've reached out to you directly and would be happy to restore the remaining time on your membership so you can receive the value you originally signed up for.

We hope to hear from you.

Bewertet mit 1 von 5 Sternen

Non existent customer service and stained bags

I've been a member for about two years. The purse quality is so-so, a lot of stained or torn bags, but I stayed a member b/c the price was good and the damage was not that noticeable. However, the last four months I have been trying to get customer service help. Literally no one answers the emails, and there is no way to cancel my account in my portal b/c my account shows I have an item at home that I already returned months ago.. I am going back to Vivrelle, which while pricer, had better customer service and bags in good condition. Too bad that Switch chooses to treat a 2yr + customer this way.

11. Juni 2026
Bewertung ohne vorherige Einladung
Switch-Logo

Antwort von Switch

Hi Darcy,

We’re sorry to see this review and take these concerns seriously. We do want to clarify a few important points. Our records show that our team has promptly responded to all support emails we received, and we are always happy to help members resolve account or cancellation issues.

Switch cancellations are can be completed once all outstanding Switch items associated with the account have been returned or otherwise resolved. At this time, our records show outstanding items on the account, which is why the cancellation cannot be fully finalized yet.

We also have not found support for the claim that you received torn or stained items, but we’re happy to review any photos or details you’d like to provide. Please email us directly so we can work through the remaining item/account issue and get this resolved professionally.

Best,
The Switch Team

Bewertet mit 5 von 5 Sternen

10 out of 10

what impressed me most about switch is the flexibility. there are no complicated return deadlines, and swapping pieces is simple and convenient...my wife has purchased handbags and jewelry that cost us thousands of dollars to own outright. her membership has allowed her to experiment with her style without the commitment of buying. its a 10/10 for us.

1. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I was excited for this membership…until

I was excited for this membership. A great way to rotate bags or try before you buy. I signed up for a year to save money. Once my membership started, I went in to order and was frustrated that all of the styles I liked (and previewed before purchasing) were not available. I ended up settling for a few bags and was very unhappy with the quality of what was sent. Completely frustrated, I returned all 3 bags and reached out to cancel my membership. This was a bait and switch since the bags they show as examples are not available when you sign up. They gladly canceled but refused to refund any of my money which was for an entire year- $3,000. This is dishonest business practices. The membership is not what it seems. Don’t sign up for a year. Beware.

1. März 2026
Bewertung ohne vorherige Einladung
Switch-Logo

Antwort von Switch

Hi Kim,

We’re really sorry to hear about your experience. We understand how frustrating it can feel when the specific pieces you had your eye on aren’t available right away.

That said, we do want to clarify a couple of important points. All inventory is fully visible before signing up, even without an account, and availability naturally changes day to day as pieces are actively being rented and returned. Our most popular items tend to rotate quickly because of high demand.

Your membership is actually still active, and you’re able to continue ordering and swapping pieces at any time. Many members find they have the best experience by checking back during peak refresh windows or using notifications to grab items as they return. We are also happy to help source or set aside pieces for you directly.

Regarding the yearly plan, these memberships are non-refundable once activated, which is clearly outlined at signup. This is because yearly members skip the waitlist and secure one of a limited number of Select spots.

That said, we would genuinely love the opportunity to turn your experience around. If you are open to it, our team can personally help you find pieces you will love or prioritize access to specific items.

Please feel free to reach out to us directly. We are here to help.

Best,
The Switch Team

Bewertet mit 5 von 5 Sternen

Blown Away!

As a Select member, I’ve been blown away by the quality, variety, and ease of the Switch experience. The luxury handbags and jewelry arrive in beautiful condition, exchanges are fast and free, and I love the flexibility to keep a piece as long as I want or buy it at a discounted member price using my purchase credit. I’ve been borrowing a red Chanel flap for the summer—it’s been fantastic!

8. August 2025
Bewertet mit 5 von 5 Sternen

Convenience and stellar service

I signed up for Switch two years ago on the Black Friday promo, I renewed last year, and am reupping again this year. I'm a mother of two and I'm juggling a million things so the convenience of Switch has been really valuable to me. I've been loving having the freedom to exchange my bags whenever I want and choose between bags and jewelry. Beyond that, it's pretty amazing to be able to rent Chanel and Dior for those prices. I have always been into vintage items too. The customer service is fantastic too. They reply to my emails so quickly and it feels like I am always talking to someone who is familiar with my account! Love it!

5. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Absolutely obsessed with Switch!

I’m 35 and work in real estate, so looking polished every day really matters to me — but I don’t want to spend thousands on bags and jewelry I’ll get tired of. I joined the Yearly Select plan a few months ago and it’s honestly been one of the best decisions I’ve made. The quality is incredible — all authentic pieces from Chanel, Bottega, Hermès, and more — and the condition is great. The selection updates constantly, although I wish there was more availability. and I love being able to switch things out as often as I want.

The customer care team has also been amazing (Ryann helped with my activation and was so kind). It truly feels like having a luxury closet and stylist in one — I’ve worn pieces I never could’ve justified buying outright, and it’s made getting dressed feel exciting again. If you’re on the fence, do it. Yearly Select is 100% worth it.

1. Oktober 2025
Bewertet mit 1 von 5 Sternen

Don’t do it

While the concept is great, this has been a terrible experience for me.
1) you have to sign for your delivery, so numerous times I’ve had delays in receiving my items because I was not home to sign
2) item availability is TERRIBLE!!!!
3) the best stuff is Select but even the highest tier membership only gives you one Select item and the Core items are just meh
4) quality of bags is hit or miss. 75% of the time the quality is not good.
5) I have one piece at home so cannot use the remaining 3 pieces in my membership until I return it - waste!
6) if you lose it or it’s stolen you have to pay for it… mega yikes

21. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Freaking LOVE Switch.

Freaking LOVE Switch.
Alright, so I've been a member of Switch for a while now, and I've got thoughts! If you're into luxury bags and jewelry but don't want to drop thousands on each piece, this service is pretty sweet.
Here's the deal: you pay a monthly fee and get to borrow designer items. It's awesome for trying out different styles and seeing what works before you even think about buying. I've definitely "test driven" a few bags I'd been eyeing, which is super helpful. Shipping is usually pretty quick, and you get purchase credit each month that can add up if you decide to buy something you've borrowed. I jumped the gun with a Yearly Select plan and have already borrowed several bags. Great value for the money

8. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic!

Switch has been fantastic. It’s helped me free up so much space in my closet while still enjoying beautiful accessories. The entire experience—from browsing to delivery to returns—has been so convenient. I never thought renting handbags would become a part of my lifestyle. And the customer service is truly wonderful. Grateful I found it!

8. April 2025
Bewertet mit 5 von 5 Sternen

Happy I found Switch :)

I never imagined renting a designer bag could be this easy. The current bag I’m renting is a gorgeous Bottega Andiamo bag and I’ve gotten so many compliments. It felt great not having to buy something I’d only use a few times. The process was smooth, and support was incredibly responsive.

7. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Stefan

Great service from Stefan very informative even tho I decided on keeping my current policy he wasn’t pushy or got angry for wasting his time
Would recommend Stefan highly

26. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

TENETEVI ALLA LARGA DA SWICH LUCE E GAS

Sono migrata alla SWICH pensando che essendo un'azienda giovane avrebbe fornito trasparenza ed efficienza nel supporto al consumatore. Invece, tra voci non comprensibili nelle fatturazioni le bollette con consumi minimi, ed alcune addirittura senza consumi riportavano cifre esagerate. Ho ricevuto una bolletta di gas di oltre 360 euro senza consumi, il costo della materia energia fino a 50.60 euro al metro cubo: In tre mesi, con nemmeno 5 metri cubi di gas mi hanno fatturato oltre 600 euro.. La misurazione non si attiene a quella reale ma la calcolano a forfait. Non ne parliamo della luce: consumi zero anche 70 euro a bolletta. Minacciano e perseguitano nei pagamenti anche se dimostri con l'evidenza attraverso le foto dei contatori che la fatturazione è sbagliata. Scrivo ed utilizzo questo canale per mettere in guardia coloro che intendono affidarsi a questa azienda e se già lo fanno di stare molto attenti alle fatturazioni!
Non lasciatevi convincere di applicare contratti nel mercato libero poichè il loro guadagno è basato alzando sconsiderevolmente il costo della materia energia che moltiplicato per i consumi, fa lievitare la bolletta. Siamo soli in questa giungla e non siamo tutelati da nessuno!
Spesa per la materia energia 30,12 €
Spesa per il trasporto e gestione del contatore 5,06 €
Spesa per oneri di sistema 7,55 €
Imposte 0,00 €
Accisa su kWh 0 a 0,022700€/kWh 0,00 €
Altre partite -2,00 €
1 x Sconto Bolletta Online (valore unitario di -2,000000) -2,00 €
Totale Fornitura 40,73 €
IVA 4,07 €
Importo IVA vendite 10% (su imponibile di euro 40,73) 4,07 €
Totale Fattura 44,80 €
CONSUMI E LETTURE
Data Lettura Tipo Lettura Energia Attiva (kWh) Energia Reattiva (kVarh) Potenza (kW)
F1 F2 F3 F1 F2 F3 F1 F2 F3
30/04/2025 Reale Distributore 0 0 0 0 0 0 0,00 0,00 0,00
31/03/2025 Reale Distributore 0 0 0 0 0 0 0,00 0,00 0,00
Totali 0 0 0 0 0 0 0,00 0,00 0,00
Totale 0 kWh Totale 0 kVarh Massimo 0,00 kW

IL MESE DOPO
Materia energia 49,06 €
Materia energia 50,69 €
Materia gas naturale 58,69 €
(DATI RELATIVI ALLE BOLLETTE)

1. Februar 2025
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr