Built-in support & ticket system for your community
Handle questions, track tickets, solve issues all inside ZenCommunity. No need for another helpdesk tool.
Convert posts into tickets
Turn any community post into a ticket. Track it properly with full context.
Smart ticket assignment
Send tickets to the right person automatically or assign them yourself.
Set priority & fields
Mark tickets urgent or normal. Choose type and add extra fields if needed.
Support made simple
ZenCommunity gives you everything to manage support without leaving WordPress.
From public help to private support instantly
Bridge your community and support seamlessly so nothing falls through the cracks.
One-click ticket conversion
Turn any community post into a private support ticket with full context — no copy-paste needed.
Clear priority levels
Mark tickets as Low, Medium, or High so your team knows what to handle first.
Issue type classification
Label tickets as bug, feature request, or question for faster triage and response.
Simple team workflow, full control
Give your support team just the right tools nothing extra, nothing missing.
Manual ticket assignment
Managers assign tickets to specific engineers when expertise is needed.
Open agent replies
If unassigned, any support agent can reply — keeping response times fast.
Role-Based Permissions
Only managers control settings and assignments; agents get safe, limited access.
Frequently asked questions
Empower your community with a complete set of tools designed to foster engagement, streamline communication, and provide seamless support
Can I really turn a community post into a support ticket?
Yes! With one click, any discussion in your ZenCommunity can become a private support ticket — complete with the full conversation history. No copying, no context loss.
Do I really need a separate support plugin or external helpdesk?
Not at all. ZenCommunity is a complete, self-contained support system — built natively for WordPress. From ticket creation and team assignment to priority management, private notes, and performance tracking, everything you need to run professional support is already inside.
Can multiple agents work on the same ticket?
Yes — and you’re in full control. Depending on your settings, you can let any support agent reply to unassigned tickets, or restrict replies to the assigned agent only. Managers can always reassign tickets and add private internal notes for team coordination — visible only to your support team.
How do I organize tickets by product or issue type?
When creating a ticket, you can select the related product, set priority (Low/Medium/High), and choose an issue type like bug, feature request, or general question.
Are there reports or performance dashboards?
Yes! Track ticket volume, response times, and agent activity with built-in reports — so you can spot bottlenecks and improve your support process.