Planhat | Cisco Advanced Customer Experience Specialization

THE Market-leading CX PLATFORM

Trusted by Cisco’s top partners

Cisco CX Partner of the Year 2025

THE Market-leading CX PLATFORM

Trusted by Cisco’s top partners

Cisco CX Partner of the Year 2025

THE Market-leading CX PLATFORM

Trusted by Cisco’s top partners

Cisco CX Partner of the Year 2025

Earn the Advanced CX Specialization

Authorized to Exceed Expectations.

Planhat gives Cisco Partners the tools, processes, and expertise to qualify for Advanced Customer Experience Specialization—faster. Our platform is built to operationalize CX around adoption, retention, and growth, and our Black Belt certified team brings 15+ years of hands-on experience helping partners exceed Cisco’s highest standards.

Earn the Advanced CX Specialization

Authorized to Exceed Expectations.

Authorised Partner

Deep Expertise Across the Board

We bring hands-on experience across process, people, and tooling — transforming how your team delivers customer excellence at scale.

Deep Expertise Across the Board

We bring hands-on experience across process, people, and tooling — transforming how your team delivers customer excellence at scale.

Deep Expertise Across the Board

We bring hands-on experience across process, people, and tooling — transforming how your team delivers customer excellence at scale.

Everything your team needs, in one place

Consolidate All Your Data — across any number of vendors — into a single view.

Everything your team needs, in one place

Consolidate All Your Data — across any number of vendors — into a single view.

Everything your team needs, in one place

Consolidate All Your Data — across any number of vendors — into a single view.

A clear path, not a learning curve

This isn't a pilot. Our Advanced CX Specialization programme has already helped partners — including Cisco’s CX Partner of the Year — certify.

A clear path, not a learning curve

This isn't a pilot. Our Advanced CX Specialization programme has already helped partners — including Cisco’s CX Partner of the Year — certify.

Powering leading Cisco Partners worldwide

300

Hours saved annually per person

300

Hours saved annually per person

300

Hours saved annually per person

How Dialpad Built the Flexibility to Pivot Its Customer Engagement at Speed

Scaling Impact with Speed & Flexibility — article poster image

Partnership with Planhat has enabled us at Telia Cygate to get the customer data and the visibility we need to actually scale the customer experience to all customers at all times. That's unprecedented for us.”

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Fredrik Sidmar

CEO

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Fredrik Sidmar

CEO

“Partnership with Planhat has enabled us at Telia Cygate to get the customer data and the visibility we need to actually scale the customer experience to all customers at all times. That's unprecedented for us.”

Fredrik Sidmar

CEO

It is a flexible, powerful solution that I know we can grow with. And actually, I underestimated it by a lot.”

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Mike Hurd

Director of Customer Success

Becoming Data-Driven — article poster image

It is a flexible, powerful solution that I know we can grow with. And actually, I underestimated it by a lot.”

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Mike Hurd

Director of Customer Success

“It is a flexible, powerful solution that I know we can grow with. And actually, I underestimated it by a lot.”

Mike Hurd

Director of Customer Success

We conservatively estimate that Planhat has allowed us to achieve time savings of around 2-4 hours per week per CSM.”

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Matthew Greenslade

Director of Customer Success

We conservatively estimate that Planhat has allowed us to achieve time savings of around 2-4 hours per week per CSM.”

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Matthew Greenslade

Director of Customer Success

“We conservatively estimate that Planhat has allowed us to achieve time savings of around 2-4 hours per week per CSM.”

Matthew Greenslade

Director of Customer Success

command the lifecycle

Forecast retention through always-on AI workflows

Kick-off renewal processes 90 days before contract end, or initiate churn risk mitigation when health scores drop—ensuring your team consistently executes proven playbooks without manually creating tasks or chasing timelines.

Handle the expected and unexpected with proven playbooks

Capture trends and calibrate priorities in real-time

Collaborate effortlessly with customers and colleagues alike

command the lifecycle