Planhat | Customers

“

Partnership with Planhat has enabled us at Telia Cygate to get the customer data and the visibility we need to actually scale the customer experience to all customers at all times. That's unprecedented for us.”

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How Telia Cygate Achieved Full Visibility Across Every Customer

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How Basis Turned Everyday Customer Conversations into Product Roadmap through Planhat

Cutting Through the Advertising Fog — article poster image

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How OnsiteIQ reduced churn through proactive, data-driven customer success

Bridging the Construction Data Divide — article poster image

Commercial Agents that deliver results

“

Now Playing

How Telia Cygate Achieved Full Visibility Across Every Customer

Play

How Basis Turned Everyday Customer Conversations into Product Roadmap through Planhat

Play

How OnsiteIQ reduced churn through proactive, data-driven customer success

Commercial Agents that deliver results

“

Now Playing

How Telia Cygate Achieved Full Visibility Across Every Customer

Play

How Basis Turned Everyday Customer Conversations into Product Roadmap through Planhat

Play

How OnsiteIQ reduced churn through proactive, data-driven customer success

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How 8x8 Transformed Their Retention with Planhat

The company serves around 60,000 customers, and its Customer Success function in its current form is young—just entering its third year. That newness came with a specific handicap: twenty years of accumulated tech debt, and no way to forecast retention.

Higher NRR in Year 1

Forecasting Retention With Ease — article poster image

How 8x8 Transformed Their Retention with Planhat

Higher NRR in Year 1

How 8x8 Transformed Their Retention with Planhat

Greater Efficiency & Lower Churn

Higher NRR in Year 1