[Go to site: main page, start]
This is the Trace Id: d70e5a536c971e93cba819e338581196
Skip to main content What is Dynamics 365? Guided tours Customer stories Try our products Build your own agents CRM ERP Sales Service Sales Customer Insights Customer Service Contact Center Field Service Supply Chain Management Commerce Finance Project Operations Human Resources Business Central Pricing Business application topics Training & certifications Documentation Migrate to the cloud Private equity Migrate to Dynamics 365 Events Dynamics 365 Blog Product updates Onboarding and implementation Community Find a partner Software Development Companies Partner resources Microsoft Marketplace Product documentation Technical support On-premises product support Contact us Try for free Sign in
Read the blog
Microsoft Dynamics 365

Agentic business apps for the frontier

Leverage agentic CRM, CCaaS, and ERP to help your teams sell smarter, serve customers faster, and operate more profitably.
See plans and pricing Try for free
Three colleagues in discussion around a table.
Overview

Get to know Dynamics 365

Learn more about our solutions and products across sales, marketing, customer service, finance, supply chain, and operations.
A person in a suit standing in front of a screen displaying the letter C.

What is Dynamics 365?

Become more data-driven and innovative with agentic apps for sales, service, finance, and supply chain operations.
Explore Dynamics 365
A laptop on a table with a person sitting nearby.

Take a guided tour

Get a closer look at how to improve specific business processes with Dynamics 365 apps.
Start your tour
A man and woman looking at a computer.

Compare plans and pricing

Find the right plan for your business needs by exploring the different options for each Dynamics 365 app.
See pricing overview
Solutions

Move from a system of record to a system of action

  • Enhance customer relationships across sales, marketing, and service with an agentic CRM solution.
  • Reinvent operations, enhance productivity, and gain a competitive edge with the power of an agentic ERP solution.
  • Grow your revenue by using AI and real-time insights to understand customers, personalize journeys, and close more deals.
  • Create more lasting customer connections at every touchpoint while improving team processes and productivity with AI.
Products

Do more with agentic business applications to help run your organization

See how AI and agents work with Dynamics 365 to give every team an edge.
Sales
Marketing
Customer service
Field service
Finance
Supply chain
Small and medium business

Close more deals and deepen customer relationships with AI assistance.

Sales deal dashboard with insights
Back to tabs
Agents

Explore business process agents in Dynamics 365

Discover how the right agents can transform the way your team gets work done.
Person presenting Dynamics 365 sales dashboard insights on a large screen to team members in a meeting room

Accelerate revenue with prebuilt and custom sales agents

Boost your team’s productivity by providing a fully agentic customer engagement journey from lead qualification to deal close and beyond.
Dynamics 365 Sales

Sales Qualification Agent

Free sellers’ time by prioritizing and engaging leads with an always-on AI agent.
Learn more
Dynamics 365 Sales

Sales Close Agent

Autonomously analyze deals to equip your sellers with insights they need to win. Now in preview.
Watch the demo Learn more
Dynamics 365 Business Central

Sales Order Agent

Streamline order creation and fulfillment to help teams move faster from quote to cash with an AI-powered agent.
Watch the demo Learn more
Dynamics 365 Sales

Sales Research Agent

Get answers to complex sales and operations questions and turn raw data into actionable insights.
Watch the demo Learn more
Copilot Studio

Custom sales agents

Create custom sales agents tailored to your workflows and data using Copilot Studio.
Explore use cases Learn more
Back to Agents - Sales tab section
Back to tabs
APPS AND ADD-ONS

Customize Dynamics 365 with apps from Microsoft Marketplace ​

Better meet your specific business needs by adding industry-leading apps to Dynamics 365.
View all apps
Customer stories

How customers innovate with Dynamics 365

Explore customer stories
  1. EY Logo
  2. Taylor Logo
  3. Riverty Logo
  4. Lenovo Logo
  5. Nespresso Logo
  6. Sno hotels Logo
Person using a laptop in a modern workspace with seating area in the background.
EY Logo
“We’re shifting from the idea that CRM is just a reporting tool. With agents, we’re making CRM a way of life.”
Jeremy Hallett, Clients and Industries, Demand Generation Leader, EY

Products

A green and white sign with the text Taylor FARMS Get your salad together.
Taylor Farms Logo
“The transition to Dynamics 365 has been a game-changer for us. The improved usability and data consistency have significantly enhanced our operations.”
Ashley Boozer, Director of Enterprise Solutions, Taylor Farms
22
Production locations that standardized processes

Products

Person wearing a headset working on a laptop in an office environment.
Riverty Logo
”In just 68 days, we delivered a modern, AI-ready contact center at scale.”
Timo Reis, Global Operations Excellence Lead, Riverty
20%
Improvement to the contact deflection rate

Products

Person writing on a tablet or device using a stylus in an indoor setting.
Lenovo Logo
Lenovo reduces handling time by 20% with Copilot in Dynamics 365 Customer Service and Copilot in Dynamics 365 Contact Center.

Products

Nespresso storefront with glass facade and brand signage above the entrance.
Nespresso Logo
“Dynamics 365 Customer Service is intuitive, easy to access, and has strengthened inter-department communication, which makes me better at my job.”
Lauryn Gros-Désir, Accounts Receivable Specialist, Nespresso France

Products

Mountain village with stone buildings and snow‑covered peaks in the background.
Sno hotels Logo
“With Business Central, we have centralized all of our operations, providing us with a single source of truth and one real-time business view.”
Julio Arevalo, HR manager at SNÖ Hotels
20%
Cut in administrative costs
25%
Reduction in stock shortages

Products

Back to customer stories section
Featured news

What’s new and notable

  1.
Frontier Transformation title card with Microsoft AI Tour text on an abstract blue and purple digital background.

Take your organization to the AI frontier

Join the free Microsoft AI Tour—learn, connect, and lead the future of innovation.
Learn more
A man and woman looking at a laptop.

Implement autonomous processes with agent-ready apps

Enhance AI agent collaboration with Model Context Protocol (MCP) servers for Dynamics 365.
Read the blog
A group of people sitting in a meeting with a laptop on a table and one person looking at a tablet.

Scale your teams using autonomous agents in Dynamics 365

Accelerate your AI adoption with autonomous agents that handle essential business tasks.
Read the blog
Confident woman holding a tablet.

Explore leadership strategies for the AI era

Empower your workforce to drive revenue and boost efficiency with AI-powered insights and workflows.
Get the e-book
Back to Featured news section
Person using a laptop in a café, on a phone call, with a drink on the table and a bicycle on the wall behind.

Contact us

Learn more about our products, discuss use cases, or get pricing information.

Available M-F 6 AM to 3 PM PT.
Chat now

    Call (800) 642 7676
  1. [1]
    Forbes Advisor, Best Cloud ERP Software of 2025, Amy Nichol Smith, July 25, 2025.

Follow Dynamics 365

Surface Pro Surface Laptop Surface Laptop Ultra Surface RTX Spark Dev Box Copilot for organizations Copilot for personal use Explore Microsoft products Windows 11 apps Account profile Download Center Microsoft Store support Returns Order tracking Certified Refurbished Microsoft Store Promise Flexible Payments Microsoft in education Devices for education Microsoft Teams for Education Microsoft 365 Education How to buy for your school Educator training and development Deals for students and parents AI for education
Microsoft AI Microsoft Security Dynamics 365 Microsoft 365 Microsoft Power Platform Microsoft Teams Microsoft 365 Copilot Small Business Azure Microsoft Developer Microsoft Learn Support for AI marketplace apps Microsoft Tech Community Microsoft Marketplace Software companies Visual Studio Careers About Microsoft Company news Privacy at Microsoft Investors Diversity and inclusion Accessibility Sustainability
English (United States) Consumer Health Privacy Sitemap Contact Microsoft Privacy Manage cookies Terms of use Trademarks Safety & eco Recycling About our ads
.ow-link-wrapper #chatEngagement{ height: 35px; bottom: 0!important; } .ow-pro-c-body { background-color: #d5d5d5; padding-block-end: 100%; } .ow-pro-c-container-modal { position: fixed; right: 60px; bottom: 50px; z-index: 10040; height: 355px; width: 355px; /* background: #243A5E; */ background-image: linear-gradient(#1278D4 170px, 170px, white 355px 170px); box-shadow: 0px 5px 20px rgba(0, 0, 0, 0.15); } .ow-pro-c-button-container { display: flex; justify-content: flex-end; } .ow-pro-c-close-button { height: 20px; width: 20px; display: flex; margin-block-start: 16px; margin-inline-end: 20px; background: none; border: none; color: #FFFFFF; } .ow-pro-c-h-text, .ow-pro-c-h-text-var-2 { color: #FFFFFF; font-size: 29px; margin-block-start: 0px; text-align: center; } .ow-pro-c-h-text { margin-block-start: 0px; } .ow-pro-c-h-text-var-2 { margin-block-start: 28px; } .ow-pro-c-p-text { color:#FFFFFF; font-size: 16px; margin-block-start: 16px; text-align: center; } .ow-pro-c-image-container { text-align: center; flex-direction: column; } .ow-pro-c-image { height: 75px; width: 75px; margin-block-start: 22px; border-radius: 50%; } button.ow-pro-c-chat-button { margin-block-start: 26px; } .ow-pro-c-button-glyph-container { display: flex; background: none; border: none; margin-block-start: 20px; } .ow-pro-c-no-button { font-size: 16px; font-family: 'Segoe UI'; } .ow-pro-c-no-button.c-glyph { margin-inline-start: 5px; margin-block-start: 2px; } .ow-pro-c-container-modal-var-2 { position: fixed; right: 60px; top: 50%; transform: translateY(-50%); z-index: 10040; height: 355px; width: 355px; background-color: #243A5E; box-shadow: 0px 5px 20px rgba(0, 0, 0, 0.15); } .ow-pro-c-d-flex { display: flex; align-items: center; } .ow-link-wrapper button.ow-pro-c-chat-button-var-2 { background: #ffffff; margin-block-start: 30px; } .ow-link-wrapper button.ow-pro-c-chat-button-var-2:focus:not(.x-hidden-focus) { background: #e5e5e5; } button.c-button.f-primary{ color: #fff!important; background: #0067b8!important; } button.c-button.f-primary:hover{ color: #fff; background: #4e596b; } .ow-pro-c-image-container .c-glyph.glyph-cancel:before{ font-size: 15px; position: relative; top: 1px; } .ow-pro-c-image-container ul {list-style: none; padding-left: 0;} </style> <div class="ow-pro-c-container-modal proactive-chat-hidden" id="proactive-chat-dialog"> <div class="ow-pro-c-button-container"> <button class="ow-pro-c-close-button c-glyph glyph-cancel" aria-label="{{chat-disengagement.aria-label}}" data-bi-cn="Chat_invite_decline" data-bi-bhvr="15" ></button> </div> <div class="ow-headinghelper-2 ow-pro-c-h-text">{{module.heading}}</div> <div class="c-button f-primary ow-pro-c-p-text"> {{chat-engagement.prompt}} </div> <div class="ow-pro-c-image-container ow-pro-c-d-flex"> <img src="{{module.img-src}}" alt="{{module.img-alt-txt}}" class="ow-pro-c-image" /> <ul data-cta-count="1"> <li class="ow-link-wrapper"> <button id="chatEngagement" aria-label="{{chat-engagement-aria-label}}" class="c-button f-primary ow-pro-c-chat-button" data-bi-cn="Chat_invite_accept" data-bi-bhvr="180" > <span> {{chat-engagement.btn-txt}} </span> </button> </li> </ul> <button id="chatDisengagement" class="ow-pro-c-button-glyph-container ow-pro-c-d-flex" aria-label="{{chat-disengagement.aria-label}}" data-bi-cn="Chat_invite_decline" data-bi-bhvr="15" > <div class="ow-pro-c-no-button">{{chat-disengagement.btn-txt}}</div> <div class="ow-pro-c-no-button c-glyph glyph-cancel"></div> </button> </div> </div>'/>
hidden