Apollo (1V) Agent Entry
>@:3 SSR OTHS F9 NNX YYxxxxxxxxxxxxxxxx/Dmmyy/zzzzzzzzzzzzzzzz
Galileo (1G) Agent Entry
>V.AF9* YYxxxxxxxxxxxxxxxx/Dmmyy/zzzzzzzzzzzzzzzz
Worldspan(1P) Agent Entry
>3SSR OTHS HK1 CCYYxxxxxxxxxxxxxxxx/EXPmmyy/zzzzzzzzzzzzzzzz

DECLINED CREDIT CARDS

When an agency submits a credit card for a new reservation that is declined, the system will hold the reservation for 15 minutes allowing time for a new form of payment to be sent. After 15 minutes, if no payment is received, the reservation will be cancelled. If a credit card is declined on the payment of an exchange or fee collection for a change, this will cause an out-of-balance situation for the record and the agency or the traveler must contact the Frontier Contact Center to provide a valid form of payment before travel. This situation is not subject to the 15-minute cancellation period.

TICKETING TIME LIMITS (TTL)

It is vital that the travel agent changes the TK element to TKOK in order to remove any ticketing time limits from GDS bookings once payments are submitted. If this is not done, the GDS system will send a cancellation message to Frontier when the time limit is reached, and the Frontier system will automatically process the XX and cancel the reservation.

The travel agent must mark the booking ticketed which removes the TTL - on ticketless PNRs. When a ticketless airline confirms the form of payment and validates the booking by returning the HK, the TKXL element is not automatically updated. When using TKXL in a ticketless PNR you must change the TK element status to TKOK once confirmation is received.

WARNING: IF YOU DO NOT UPDATE THE TKXL ELEMENT, THE PNR ITINERARY BASES THE DATE ON THE TK ELEMENT AND THE TICKET IS THEN AUTOMATICALLY CANCELLED BY THE GDS.

INVOICE OR REFERENCE NUMBERS

Frontier will provide an invoice or a Reference number for agency internal processing purposes. Invoice or Reference numbers sent from Frontier to assist agencies with mid/back office processes are not maintained by Frontier and have no association to the value of the ticketless transaction. Frontier cannot retrieve or reference any of the invoice or Reference numbers sent after End Transaction.

Frontier's Invoice or Reference numbers will begin with "422" but have no relationship to any "ticket number" and cannot be retrieved by Frontier's Revenue Accounting System.

The following is an example of a message with the Reference or Invoice number returned to the GDS Record: OSI 1S TKNO 4220074059220

OSI 1S THIS NBR APPLIES TO TICKETLESS ONL

OSI 1S DISREGARD TKNO/AMT DEBITED IF YOU ISSUED PAPER OR ETKT (please disregard this last line in the OSI response. We are working to have it removed.)

REFUNDS

Travel agents may request a full refund for a GDS booking within 24 hours from the booking creation (except for tickets purchased for travel within 7 days/168 hours of purchase), by canceling all segments within the PNR. The transaction will be placed on a queue to be worked within the Frontier Airlines system for a refund to the original credit card form of payment. Beyond 24 hours from the booking creation, any amounts due back to the customer (including tickets purchased within 24 hours, but for travel within 7 days) will be placed on a credit shell and sent by email. .

A non-refundable ticket will be refunded if the customer or traveling companion becomes deceased or military orders prevent taking a planned flight. Supporting documents and/or paperwork will need to accompany the refund request. Please contact the Contact Center for additional information.

CHANGES, EXCHANGES OR MODIFICATIONS

For any GDS bookings, travel agents can make changes or modifications within 24 hours of the original booking being made without incurring fees or charges, except for a fare difference, as applicable. Within 24 hours of flight departure. travel agents must contact the Contact Center directly for any change requests. Outside of 24 hours, travel agents can make changes and/or modifications via their GDS or at flyfrontier.com

A new SSR OTHS or SSR EPAY payment message may be required each time a new segment is added, changed or modified on an existing reservation via the GDS. Customers must pay the change fee plus any fare difference if applicable.

Any PNR's can have segments exchanged or canceled within the GDS., However, change fees and any additional fare required must be sent with the form of payment within 4 hours of the booking or the segments will automatically cancel.

Any remaining balance of an unused segment will be forfeited. Bookings made through the GDS channel can be paid for only with a credit card, not a Credit Shell. Credit Shells can only be used directly with Frontier.

NAME CHANGES

Once the ticketless transaction has been paid, name changes or transfers cannot be completed by the travel agency. However, all Frontier issued tickets regardless of issue date are able to have name changes completed through Frontier's My Trip at flyfrontier.com or through the Frontier Contact Center. These requests will be subject to a name change fee plus any applicable fare difference. The name change fee is collected outside the exchange so two separate charges will show the traveler's billing statement. Residual value from the exchange does not apply toward the same change fee.

CHANGE/CANCEL FEE POLICY

All Frontier Airlines tickets, regardless of date of ticket purchase, might be charged a change/cancel fee. More information can be found here.

Economy tickets include flexibility with no change or cancellation fees (fare and options price difference may apply).

INFANT TICKETLESS TRANSACTION

The infant fee, if applicable, will be assessed when the SSR INFT is sent by the travel agent. If the infant SSR is added on the initial booking request, the fee will be included in the total cost of the booking. If the infant SSR is added after the adult passenger is paid, then the INFT SSR fee can be paid at that time or at time of check-in.

For domestic U.S flights, lap infants under the age of 2 do not require separate ticketless transactions unless they are occupying their own seat.

PASSENGER CONTACT INFORMATION

Travel agents must actively ask customers whether they wish to have their contact details provided to Frontier for the purpose of contacting them in cases of operational disruptions and advise passengers that they may not receive notifications from Frontier related to schedule changes, flight cancellations or irregular operations if they refuse to provide such information.

Contact details shall be entered into the booking using standard formats: OSI CTCE or SSR CTCE to provide email address, and SSR CTCM to provide mobile phone number.

SCHEDULE CHANGES

Upon execution of a schedule change by Frontier, a message will be generated to the booking agency. Travel agents must action the message to synchronize the GDS PNR with the Frontier reservation. Once updated, the new schedule information should be passed on to the customer by the travel agency, ensuring travelers have the most up-to-date travel information.

If Frontier makes a schedule change, customers can reschedule the affected flight to another flight on the same day one day before, or one day after. Changes can be made at at https://travel.flyfrontier.com/ or by contacting Frontier Contact Center. In case of an involuntary change, any increase in fare and the change fee will be waived. If a customer chooses to cancel their flight as a result of a schedule change, the cancellation fee will be also waived, and the funds will be placed on a Credit Shell for future use. Actual refunds to the original form of payment will only be given upon customer request after evaluation of the options available by a Frontier representative.

BOOKING CONDITIONS

Should your agency use more than one GDS, you may not duplicate segments by moving segments between GDSs. Frontier will not be held liable for duplicate segment fees incurred by the movement of segments between GDS. Frontier Contact Center will not assist an agency attempting to claim a PNR owned by another GDS. Any duplicate segment fees may be cancelled or billed back to the agency on a debit memo. You may not create active or passive duplicate bookings. Any combination of bookings for a passenger(s) which realistically or legally cannot be flown (i.e - flights out of sequence, two flights at overlapping times, flights not adhering to legal connection times, etc.) will be considered a duplicate booking. 

All GDS bookings must either be completed as a ticketless transaction per tariff rules or cancelled in the GDS immediately when they are no longer required. 

PASSIVE AND OPEN SEGMENTS

Passive and Open segments are not permitted.

TICKETING AND BAGGAGE AGREEMENTS

Frontier does not currently have ticketing and baggage agreements with any other carriers.

MAXIMUM SEGMENTS

The maximum number of segments permitted will be 16 coupons in a Frontier ticketless transaction.

BOOKING POLICIES

Travel agents are not allowed to hold inventory for potential future sales. Bookings may not be held for more than 4 hours before payment is required. The full name and title of each passenger must be entered at the time of booking. Name changes are permitted for a fee if the customer contacts Frontier Contact Center. Name corrections are only permitted if they are misspelled or to reflect legal documents.

Fictitious or speculative bookings, including blocking or holding a reservation due to expected demand are not permitted under any circumstances.

Segment status changes because of schedule changes, irregular operations, flight firming, flight cancellations or other circumstances will be queued to the GDS and must be actioned at least 24 hours prior to flight departure. This includes cancelling segments with a status code of UN, NO, HX, WK, WL, or WN. Travel agents must also action or cancel segments with status codes UC, US, or DS.

Travel agents may not use the Frontier airline designator "F9" with fictitious flight numbers to store flight information for a carrier not listed in the GDS.