Product transaction not sync to quickbooks

  • Resolved Manigtvr

    (@manigtvr)


    1 month ago

    Hi Team,

    We have connected QuickBooks with our WooCommerce website for transaction synchronization using the built-in WooCommerce integration available in the QuickBooks portal.

    We followed the QuickBooks setup guide:
    QuickBooks – Connect WooCommerce to QuickBooks Online

    However, we are facing an issue with the synchronization:

    • Orders were syncing previously, but the synchronization stopped on May 26, 2026.
    • The QuickBooks integration status still shows Connected.
    • New WooCommerce orders are not appearing in QuickBooks.
    • We contacted QuickBooks Support, and they advised us to check the WooCommerce side.
    • We checked the WooCommerce REST API settings and created an API key with Read/Write permissions.
    • However, this API key is showing as “Unknown Access” in WooCommerce.

    Could you please check whether there is any issue with the WooCommerce REST API, API permissions, authentication, or any recent changes that could be preventing QuickBooks from accessing the orders?

    Please also advise us whether we need to recreate the API key or make any changes to the WooCommerce API configuration to restore the synchronization.

    Please check and let us know the cause of the issue and the recommended solution.

    Thanks,
    Manikandan

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    1 month ago

    Hi @manigtvr!

    Thanks for reaching out and sharing the details about the QuickBooks synchronization issue.

    I understand that orders were syncing previously but have stopped appearing in QuickBooks, even though the connection status still shows as connected.

    Please note that we do not provide support for third-party plugin integrations or external services such as QuickBooks. Our support is limited to WooCommerce core features and functionality.

    Since the synchronization process, API connection, and data transfer between WooCommerce and QuickBooks are handled by the QuickBooks integration, we recommend contacting the QuickBooks support team or the team responsible for the WooCommerce QuickBooks integration for further assistance. They will be able to investigate the connection, authentication, API requests, and synchronization process.

    If you encounter any issues related to WooCommerce core functionality (for example, orders not being created correctly in WooCommerce or WooCommerce REST API issues unrelated to a third-party integration), please feel free to reach out, and we’ll be happy to assist.

    Thanks!

    Plugin Support Kay U a11n

    (@kingsleyinfo)

    3 weeks ago

    Hi Manigtvr,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    If you have a few minutes, we’d love if you could leave us a review: https://wordpress.org/support/plugin/woocommerce/reviews/

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.