PayPal Standard with WooCommerce

  • eperatopoulos

    (@eperatopoulos)


    5 days, 1 hour ago

    Hi Support,

    For some reason, all of a sudden, the PayPal payments are defaulting to pending instead of processing when a customer tries to use their PayPal to pay for their order. I have to keep changing the status to processing for it to go through. Any advice? I am using WooCommerce version 11.1.0 and the PayPal Standard. I have WordPress version 7.1. I use Divi 4 as the theme.

    The page I need help with: [log in to see the link]

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  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    3 days, 4 hours ago

    Hey there, @eperatopoulos!

    One thing to check before anything else: an order sitting in Pending payment means WooCommerce never heard back from PayPal. That can happen when a customer pays and the notification doesn’t arrive, but it also happens when a customer gets to PayPal and abandons without paying. So before switching one of those orders to Processing, look it up in your PayPal account and make sure the money actually arrived, otherwise you could end up shipping an unpaid order.

    On the bigger picture, PayPal Standard only has very limited support these days. It’s been hidden for new stores since WooCommerce 5.5, and for problems like this the recommended fix is moving to PayPal Payments instead, which is the current PayPal integration for WooCommerce:

    https://wordpress.org/plugins/woocommerce-paypal-payments/

    Once it’s set up and connected, you can switch PayPal Standard off.

    If you need to stay on Standard for a little while first, the Debugging IPN section of the PayPal Standard docs covers the usual reasons those notifications don’t get through:

    https://woocommerce.com/document/paypal-standard/

    Cheers,

Viewing 1 replies (of 1 total)

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