Knowledge Base

Build a Knowledge Base
Your Users Will Actually Use

Create help articles, host them on your domain or inside your
product, and track what your users search for.

Start for Free Learn more about Knowledge Base →

Write once, publish everywhere

UserGuiding's Knowledge Base gives you a rich text editor to create help articles with images, videos, and code snippets.
Organize content into categories and subcategories, then publish to a standalone help center on your custom domain or embed it directly inside your product through the Resource Center widget.
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Your users can search articles, react with feedback, and switch languages. You can track what they search for, which articles they read, and where they drop off.

What you can do with Knowledge Base

Everything you need to create, manage, and scale your self-service support.

Content creation

Write and format articles with a rich text editor (headings, images, video embeds, code blocks)
Organize articles into categories and subcategories
Save as draft or publish instantly

Hosting and access

Host on a standalone page with your custom domain (e.g., help.yourdomain.com)
Embed inside your product through the Resource Center widget with built-in search
Control access: make articles fully public, partially protected, or fully private (Growth & Enterprise)
Authenticate users via identity verification or email/password login

Multilingual support

Add translations for any language supported by modern browsers
Use auto-translate to generate translations from your default language, then review and publish
Translate article content, category names, and subcategory names independently
Automatic browser language detection shows users articles in their language

Analytics and feedback

Track page views, unique visitors, and article views over custom date ranges
See which keywords users search and the article click rate for each
Collect emoji reactions (positive, neutral, negative) on every article
Export visitor and search data as CSV for further analysis

Migration

Import your existing help center from Zendesk or Intercom with built-in migration tools

MCP integration

Connect your Knowledge Base to AI tools like Claude or Cursor through UserGuiding's MCP server
Search articles by keyword, pull full article content, create new articles, update existing ones, or delete obsolete content — all programmatically
Keep your help center in sync with product changes without logging into the dashboard

1,000+ Teams Scaling Successfully with UserGuiding

Join them and take the first step toward growth.
Start your free trial today with confidence.

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Where UserGuiding meets your AI stack

Four ways UG plays well with the AI tools your team already uses.

AI Assistant

Answer user questions with AI trained on your product, help docs, and tone of voice.

Learn more

→

MCP Server

Connect Claude, Cursor, and Codex to your product data with 17 tools, no custom integrations.

Read the launch

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No-Code Analytics

Track clicks, hovers, focus, inputs, and page views without writing a line of code.

See how it works

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Ask AI

Add a chat panel inside your knowledge base that answers user questions with citations from your published articles.

Read the docs

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Power UserGuiding with AI →

Frequently Asked Questions

What is a Knowledge Base?

A Knowledge Base is a centralized repository for information and especially support resources. It can function as a self-service hub for your users where they can find answers to their questions without reaching out to customer support.

Can I Make the Knowledge Base Available Inside My Product?

Yes, you can integrate the Knowledge Base directly within your product by connecting it to the Resource center. This can be done by activating it to connect your Knowledge Base to the Resource Center. From the “Connect with” dropdown, you can select UserGuiding and automatically set the domain information. This completes the RC integration and it’s shown above the product updates.

What Kind of Resources and Media Can I Add to the Knowledge Base?

You can include a variety of resources and media to your Knowledge Base to cater to different learning preferences and needs. These can include text articles, images, videos, links, code snippets, code blocks and more.

What Can I Track in Analytics from My Knowledge Base?

Knowledge Base analytics is divided into two parts, page reports and article reports. With page reports you can view total visits and unique visitors, total number of reactions, search keyword details, and total number of searches. With article reports you can see feedback for articles, total views, unique viewers, and total reactions based on the selected language, and user IDs of users who have viewed articles or left feedback.

AI Assistant + MCP Server + No-Code Analytics

Build a Knowledge Base Your Users Will Actually Use