The data controller responsible for your personal data is STKH LTD, a company registered in England and Wales, based in Medway, Kent. If you have any questions about this privacy policy or our data practices, please contact us at [email protected].

We may collect and process the following categories of personal data:

Identity and contact data: your full name, company name, email address, telephone number, and delivery/collection addresses when you request a quote or use our services.

Shipment data: parcel dimensions, weight, declared value, collection and delivery dates, and any special handling instructions you provide.

Technical data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.

Usage data: information about how you use our website, including pages visited, time spent, and referring URLs.

Communications data: any correspondence you send to us, including enquiry form submissions, emails, and telephone records.

Direct interactions: you provide data when you complete our quote request form, contact us by email or telephone, or correspond with us by post or other means.

Automated technologies: as you interact with our website, we may automatically collect technical and usage data using cookies and similar tracking technologies. Please see our cookie information in Section 7 below.

We use your personal data for the following purposes:

To provide and manage our courier services, including processing quote requests, arranging collections and deliveries, and communicating with you about your shipments.

To respond to your enquiries and provide customer support.

To comply with our legal and regulatory obligations.

To improve our website and services through analysis of usage patterns.

To send you service-related communications where you have requested them or where we have a legitimate interest in doing so.

We process your personal data on the following legal bases under UK GDPR:

Contract performance: processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract (e.g. providing a quote or delivering a shipment).

Legitimate interests: processing is necessary for our legitimate business interests, such as improving our services and communicating with existing customers, provided these interests are not overridden by your rights.

Legal obligation: processing is necessary to comply with a legal obligation to which we are subject.

Consent: where we rely on your consent, you have the right to withdraw it at any time by contacting us at [email protected].

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

Service providers and subcontractors who assist us in operating our business and delivering our services, subject to confidentiality obligations.

Professional advisers including lawyers, accountants, and insurers where necessary.

Regulatory authorities, law enforcement bodies, or courts where required by law or to protect our legal rights.

Any third party in the event of a business sale, merger, or acquisition, subject to appropriate confidentiality protections.

Our website uses cookies to distinguish you from other users and to improve your experience. Cookies are small text files placed on your device by your web browser.

We use strictly necessary cookies to enable core website functionality, and analytical cookies to understand how visitors interact with our site. Analytical cookies are only set with your consent.

You can control and delete cookies through your browser settings. Disabling cookies may affect the functionality of our website.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Customer and shipment records are generally retained for six years following the end of the relevant business relationship, in line with standard UK commercial and tax obligations.

Enquiry and quote request data where no service was provided is retained for up to 12 months.

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access: you may request a copy of the personal data we hold about you.

Right to rectification: you may ask us to correct inaccurate or incomplete data.

Right to erasure: you may ask us to delete your personal data in certain circumstances.

Right to restriction: you may ask us to restrict processing of your data in certain circumstances.

Right to data portability: you may request a copy of your data in a structured, machine-readable format.

Right to object: you may object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We have implemented appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. Access to your data is restricted to employees and contractors who need it to perform their duties.

Where we have given you (or where you have chosen) a password to access certain parts of our site, you are responsible for keeping that password confidential.

Our website may contain links to third-party websites. We have no control over and accept no responsibility for the privacy practices or content of those sites. We encourage you to read the privacy policy of every website you visit.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. Where changes are significant, we will provide a more prominent notice.

This policy was last updated on 30 September 2026.

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

STKH LTD, Medway, Kent. Email: [email protected]