Sonar + Preseem
The Sonar and Preseem integration measures quality of experience per site and customer, with account, plan, and network-site data kept in sync between the two platforms.
What you get
Preseem measures real subscriber experience, and Sonar provides the account and plan context to make it actionable.
Account, plan, and network-site data stays in sync, so the experience metrics map to the right subscribers.
Knowing experience by site and subscriber helps the team act before a customer calls.
How it connects
Sonar syncs account, plan, and network-site data with Preseem so quality-of-experience metrics line up with the right subscribers.
Talk to your Account Manager to scope it for your instance, or request a walkthrough if you are new to Sonar.