Contact Snoika
You can contact Snoika through the form on this page or the booking calendar. Current customers also get the support channel that comes with their plan. Before you write, have your website address ready and decide whether your message is about a demo or an existing account. If you mention your plan, we can answer without first having to look it up.
Book a call
Pick a slot that suits you. We walk through your AI visibility on the call.
Demo call with Snoika
30 minutes with our team: your brand in AI answers today, the competitors that appear instead, and what we would do first.
Choose a timeSend us a message
The contact form on this page handles demo requests and general questions. You can also use it for support issues. The same team runs the Snoika platform and the services, so the person who reads your message already knows how your account is set up. In the form, say which pages or markets you mean. We create content in 135+ languages and regional variants, so a market name helps us give a precise answer.
Talk to sales
The best way to reach sales is Book a call, which opens our booking calendar for a call with the team. Most clients start with a free AI visibility report or the Free Trial (€0). The Enterprise plan has a custom price, so we set its terms on that call. If you go ahead, onboarding asks for access to Google Analytics 4 (GA4) and Google Search Console. We'll also need Google Tag Manager access, plus access to your content management system (CMS) if we'll be publishing pages.
Reach our support team
How fast support responds depends on your plan, because each plan comes with a different channel. We don't publish a fixed response time for any tier.
Chat and email support
Free Trial users get chat support, while Starter customers get email support. On either plan, include your domain and the prompt or page in question in your message, so we can reproduce the issue on the first reply.
Priority support on Growth and Enterprise
Growth and Enterprise customers get priority support. Growth also comes with a dedicated account manager, and Enterprise includes a 99.9% SLA guarantee. If your issue is urgent, say so in the first line of your message.
Company address in Tallinn
Our Snoika OÜ office is at Tohu tn 10 in Pirita linnaosa within Tallinn (12013), in Harju maakond in Estonia. Snoika OÜ is an Estonian company with registration code 17137619. Your invoices and contracts show this name and code.
Press inquiries
Press and partnership questions go through the same contact form as everything else. Anton Vedeshin, PhD, is Snoika's founder, and Jevgenia Pogadajeva is CFO. When journalists contact Snoika, it helps to put the outlet name and deadline in the first line.