Where to start? I live in Colorado so I qualified for the free install, first month free, and zero enrollment fee. First of all, I was charged $80 dollars for the install. The installer had me watc... Ver mais
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Leia as opiniões dos outros
Excellent customer service. Knowledgeable staff. Claudia Adarme helped me out and even helped me save money.. Patient and was able to answer every one of my questions without hesitation. Im switching... Ver mais
A empresa respondeu
Hello my experience was awesome and my friend Jose helped me out make my payment simple and easy and also answered my questions in the best and most professional way that I could understand in order t... Ver mais
A empresa respondeu
Updated my review. There's was and miscommunication in the beginning. Things did end up getting squared away. I'm grateful for Guardian Interlock. The agents and workers are mindful and willingness t... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de acessórios e equipamento para carros
- também em
- Empresa de equipamento electrónico
- Loja de acessórios para automóveis
- Loja de peças automóveis
- Reparação eléctrica automóvel
- Serviço técnico
Informação fornecida por diversas fontes externas
Guardian Interlock provides ignition interlock systems (also known as "blow and go" or "car breathalzyer" for people who need or want them after a DUI/DWI arrest. We provide high quality services and devices to make the process of installing and using an interlock as easy as possible.
Escrito pela empresa
Informações de contacto
Estados Unidos da América
- 1-800-499-0994
- community@guardianinterlock.com
- guardianinterlock.com
3,7
Aceitável
828 opiniões
Pede aos clientes que escrevam opiniões
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Where to start
Where to start? I live in Colorado so I qualified for the free install, first month free, and zero enrollment fee. First of all, I was charged $80 dollars for the install. The installer had me watch a video on my phone and that was all the instruction I got. No manuals or booklets to take home to read over. When I called to ask why I was being charged I was treated as if I had done something wrong and was told that I needed to call the installer and ask about the charge. Then they wanted me to send in a copy of the bank statement showing the charge. I did and it took just nearly a week to finally hear back that they would need to forward this to management. As far as the "first month free", almost immediately after I had the device installed I received a notification of my upcoming payment schedule starting immediately. Totally deceptive advertising and I will not recommend them to anybody.
29 de setembro de 2026
Opinião espontânea
Resposta da Guardian Interlock
We apologize that the shop charged you an unauthorized fee. We are diligently working on this, as you were advised yesterday.
Regarding the payment notification you received, that is an automated email sent anytime an invoice is created. Please know that the invoice was paid with a credit that had previously been added for the free month promotion you were given. Guardian has taken no fees from your card so far.
Management will be following up with you shortly.
No supervisor has contacted me, No follow up
No supervisor has contacted me about a report I made on 09/24/2026. No one has called me back for any solutions, stating they were unsure, while multiple representatives told me different before installation was agreed upon.
24 de setembro de 2026
Resposta da Guardian Interlock
Thank you for sharing your experience. We know waiting isn’t easy, and we’re sorry for the delay. Your request is still open, and a manager will be reaching out soon.
Resposta da Guardian Interlock
We truly appreciate you highlighting Kristina. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
No customer loyalty
It seams as though to company policy of guardian and life safer is to not take care of their customers. Language barriers aside, instruction and explanations are never clear nor are they uniform from one customer service rep to the next.
25 de agosto de 2026
Resposta da Guardian Interlock
Thank you for sharing your experience. We regret that your interaction with our staff did not meet the level of professionalism and courtesy we expect. This is not the type of service we aim to deliver, and we appreciate you bringing it to our attention. Our management team will be contacting you soon to discuss the matter and work toward making it right.
Resposta da Guardian Interlock
We’re so glad you had a great experience with Irene. At Guardian, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
Great customer service
The representative assisting me was very polite and informative.
27 de agosto de 2026
Resposta da Guardian Interlock
It’s great to hear that Blanca was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
Hello my experience was awesome and my…
Hello my experience was awesome and my friend Jose helped me out make my payment simple and easy and also answered my questions in the best and most professional way that I could understand in order to understand my balance. He is awesome thank you for your help, from Jose Delgadillo.
26 de agosto de 2026
Resposta da Guardian Interlock
We really appreciate you taking the time to highlight Jose. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
Don't lie about fees and lock some one…
Don't lie about fees and lock some one out with one miss. Then tell them to tow the car or pay more fees. I was lied to from day one.. further more I can't understand anyone which I'm talking with.
19 de agosto de 2026
Resposta da Guardian Interlock
Thank you for sharing your concerns. The settings on your device are set by state regulations, not by Guardian or the interlock industry. Retests are required to prevent situations where someone else starts the car or when alcohol is consumed after the initial test.
A Guardian Resolution Manager will be reaching out to discuss the settings to ensure you understand and also to discuss the issue with your fees.
Falsa cita
Hablar para cambiar 1 cita y me dijo que si ya lo había arreglado y cuando llegue al lugar no había cita
25 de agosto de 2026
Resposta da Guardian Interlock
Le pedimos disculpas por los inconvenientes que experimentó durante su cita. Alguien del equipo de resolución de LifeSafer está revisando el caso y se pondrá en contacto con usted para ver cómo podemos ayudarle de la mejor manera.
Tawanda was amazing
Tawanda was amazing! She made the process over the phone effortless and had me set up with an appointment next day!
19 de agosto de 2026
Opinião espontânea
Resposta da Guardian Interlock
We’re thrilled to hear that Tawanda provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
Dillon was awesome I was so nervous and…
Dillon was awesome I was so nervous and full of anxiety, he was calm and helped me through it all he was very patient and polite the absolute best costumer service!! Thanks again😎
29 de julho de 2026
Resposta da Guardian Interlock
Thank you for sharing such kind words about Dylan. Exceptional service is what we strive for every day and knowing that your experience reflected that means a lot to us.
Be kind help them help you
Well very strict payment situation . Although in my distress and clear description of help I needed. They do listen, and care to keep us on the road. Just be kind, respectful, they have a busy job . And actually are very quick to answer. Never on hold long...
23 de julho de 2026
Resposta da Guardian Interlock
We truly appreciate you highlighting Ric. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
I encountered a false lock-out
I encountered a false lock-out, and the technician provided a code so that I could get to the service center. When I got there, they fixed the situation, and there was no inconvenience charge. Thanks.
15 de julho de 2026
Resposta da Guardian Interlock
Thank you for sharing your experience with our Severna Park, MD
shop. We are so pleased to hear that your visit went well, and we have forwarded your review to our regional management team so they can celebrate this success with the staff!
I probably had the worst experience…
I probably had the worst experience this past month when I was locked out of my car after I had already did my calibration appointment the day before. I missed out on work. I wasn’t able to take my kids to child care.
26 de junho de 2026
Resposta da Guardian Interlock
We’re so sorry your appointment wasn’t the smooth experience it should have been. We’ve shared your feedback with our field management team, and someone will be reaching out to make things right.
Resposta da Guardian Interlock
Hi, we appreciate the kind words, but you left a negative rating with only 1-star. If you meant to gvie Ron a good rating, would you please update your rating on this review?
The customer service is top notch
The customer service is top notch. Very helpful. I can call anytime and they answer quickly. I thought the closest center to me was an hour and a half away when it turns out it’s around the corner. Thank you!
30 de junho de 2026
Resposta da Guardian Interlock
We’re so glad you had a great experience with Selene. At Guardian, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
Crooks and cheats
Fraudulently charged me and threatened me to try to force me to pay for a broken product that never left the installers. Sent me to collections, and thought I was stupid enough to pay for an alleged debt that they knew they couldn't provide proof of. Nothing but a load of crooks trying to kick you while you're down.
9 de novembro de 2025
Resposta da Guardian Interlock
We show you as a current client with no collections notices or delinquencies on your account. We believe you may be mistaking us for another company. This review is for your interlock provider, Guardian Ignition Interlock, and your local provider is J Morris. We'll be in contact soon to try to clear this up.
The professionalism
26 de junho de 2026
Resposta da Guardian Interlock
It’s great to hear that Kevin was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
The lady help me today 06-16-2026 she…
The lady help me today 06-16-2026 she do the best work for me ...
Thank you very much
16 de junho de 2026
Resposta da Guardian Interlock
We really appreciate you taking the time to highlight Linda. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
Resposta da Guardian Interlock
We’re thrilled to hear that Ric provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
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