Be aware that when payments are marked complete in the app, they may not actually be processed for another week. Don't move money around or they will NSF you, make you process another payment, which... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Garbage system. Should have been consulted before mortgage got moved to this system. Its total trash. You get reward points you cant use and lose access to all important mortgage and amoritization... Ver mais
I’ve been charged twice and booked same hotel room twice on the same day somehow. The customer service is MIA, AI chat bot doesn’t know how to cancel hotel reservations. I’ve been sent back and forth... Ver mais
Our apartment just moved to this service and wont allow us to use any other method of paying rent other than cashiers checks. It just charged us more than 100 dollars for a "transactions fee" because... Ver mais
Informações sobre a empresa
Escrito pela empresa
Bilt Rewards offers the only rewards program that allows you to earn points for paying your rent.
Informações de contacto
31 Bond Street, 10012, New York, Estados Unidos da América
- support@biltrewards.com
- biltrewards.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have no word for this company
I have no word for this company. What an absolute scam and they won’t even let you close the account. Can they please stop existing already.
SCAM fee collectors
Be aware that when payments are marked complete in the app, they may not actually be processed for another week. Don't move money around or they will NSF you, make you process another payment, which will then be late, because they didn't process you first try until it was already late... and charge you another fee. If I was not required to use Bilt by my apt. Management company, I would RUN!
Useless support, arbitrary credit limits - be aware
I hold the Bilt Palladium card and asked for a credit line increase. Support was useless: increases are "automatic," nobody can review, escalate, or explain anything, and my emails got canned replies within minutes. The limit they assign is arbitrarily low - and since credit utilization feeds your credit score, a low limit punishes you for actually using the card. I hold several premium cards with no preset spending limit, and Bilt is not in that league. Be aware before you apply.
Garbage system - terrible
Garbage system. Should have been consulted before mortgage got moved to this system. Its total trash. You get reward points you cant use and lose access to all important mortgage and amoritization data, etc. Not everything should be an app! Really tired of society getting dumber and this is a prime example. What next? Going to have to make my payment with a tik tok video?
Horrible 1st Time Customer Experience. There are Alternatives
I signed up for Bilt specifically to earn points on my mortgage, and my first experience was disappointing. Because of how the billing cycle works, two months of housing payments ended up counted as one cycle, even though I scheduled both payments on the same day each month. The timing was out of my control: my lender decides when to pull the funds, and my loan servicer changed during that period.
The result was that I lost the points I had already earned for my first payment. I contacted support, explained the situation, and asked for a one-time adjustment as a new customer. I got copy-paste explanations of the policy, the chat was escalated and then closed, and the follow-up email flatly refused to help.
I understand rules exist, but the timing depends on when your lender processes the payment, and new users aren't warned clearly enough. Support wasn't willing to show any goodwill.
Bilt isn't the only option for earning rewards on housing payments. Other cards and services offer rewards on rent and mortgage payments too, so it's worth comparing before you commit. If you do go with Bilt, read the cycle rules very carefully, because one bad timing gap can wipe out your rewards, and don't expect any flexibility.
If you don’t pay attention to this app
If you don’t pay attention to this app, they likely overcharge you by adding additional charge such as insurance, credit builder, application fee, and other fees. I took a look at my rent, and find a laundry list of itemized bills that I have Never requested for. The most interesting one was credit builder, and I have a 837 credit score. Laughable!
Crooks
I have to use this to pay my rent, and now they are charging me extra for a program called Credit Boost. This feature is turned off on my account, and their website says that even if it is turned on, there is no additional charge.
FOR FORMER BILT CUSTOMERS, check your bank accounts that were once linked to Bilt, for any scheduled or pending unauthorized transactions, especially before the beginning of each of the following months.
In July 2025, after one month of Bilt’s rent pay service, I decided to end the relationship and close my account, because my landlord has a free rent pay service I can trust.
Nevertheless, I wasn’t aware that Bilt continued to withdraw funds from my Chase checking account at the same time I was trying to pay rent (resulting in two payments). It took over a week to clear up the matter; (wait for the refund to re-deposit); meanwhile rent was late and I was charged a late payment fee.
It’s now August 2026 and while looking over my Chase account I discovered that Bilt has been scheduled to withdraw funds again. I caught it just in time to cancel it. However, pending transaction was listed as coming from Column/Bilt. I will continue to keep close watch on my Chase account for any unauthorized transactions.
Infuriating lack of real agents
Incredibly frustrating if not nonexistent customer service. They rely entirely on chat bots which is alarming for a “premium” credit card company. I had a charge issue and an issue receiving my card both of which have not yet been resolved on day two of calling emailing and chatting with Bilt. If I had not already paid the $495 annual fee I would not be doing business with them.
Bilt Hotel Booking Experience
Bilt Hotel Booking Experience – Extremely Disappointing
I am extremely disappointed with my experience booking a hotel through Bilt, especially because this reservation was for my honeymoon.
The room pictures posted on the Bilt portal were completely misleading and did not match the room we actually received. I provided pictures as proof and contacted customer service expecting Bilt to take responsibility for the inaccurate information displayed on their platform.
Unfortunately, I received zero meaningful customer service, no room change, and no reimbursement. Despite providing evidence and explaining that this was our honeymoon, there was no real effort to resolve the situation or acknowledge the impact of the mistake.
What is most frustrating is not only that the information on the portal was incorrect, but that Bilt showed zero accountability when the issue was brought to their attention.
A honeymoon is supposed to be a special experience, and this situation turned it into a stressful and disappointing one. I expected much more from Bilt, particularly when booking through their own travel portal. Amex or Chase would fix this mistake asap.
I am now canceling my Bilt membership.
Bilt has made the whole process feel…
Bilt has made the whole process feel much more convenient. I especially like how simple and organized everything is, and the rewards add genuine value to something I already have to pay each month.
Bilt makes it easy to turn regular rent…
Bilt makes it easy to turn regular rent and everyday spending into useful rewards. I really like the overall concept, flexible points, and access to travel and neighborhood benefits. The app is also straightforward once you get familiar with the features.
Smooth First Experience
I recently signed up for Bilt and wanted to see how the first payment would go. My first rent payment went through without any issues. The setup was straightforward, and I liked how everything was clearly explained inside the app. Looking forward to collecting more rewards over time
Rent Rewards Done Right
I wasn't sure what to expect when I first started using Bilt, and honestly, I had a few doubts. I wondered if earning points on rent would actually be worth it or if there would be hidden complications with payments. During the first couple of months, I kept checking the app after every payment because I wasn't completely confident everything would process correctly.
After using it for a while, though, my experience has been much better than I expected. My monthly rent is about $1,650, and every payment has gone through without any problems. The app is simple to use, and I can easily confirm that my payment was completed and see the points I've earned.
It may not have a lot of features that I use regularly, but for paying rent and earning rewards, it has been reliable. Overall, it turned out to be a posit
What I like most about Bilt is how…
What I like most about Bilt is how practical the rewards system feels. I can earn points through expenses I’m already making and then choose how I want to use those points, including travel and other everyday options. The overall experience has been straightforward, and I’ve found the platform useful without making things unnecessarily complicated.
I wasn't sure what to expect when I…
I wasn't sure what to expect when I first signed up for Bilt. I mainly wanted to see whether earning rewards on rent would actually be useful. After spending some time with the app, I've found it pretty easy to manage and understand.
There was a little bit of a learning curve with some of the rewards features, but nothing that caused any major problems for me. I like being able to check my payment activity and rewards without having to use multiple services. Overall, Bilt has been a convenient addition to my monthly routine, and I'm glad I decided to give it a try.
Worth It for Renters
I pay around $1,950 in rent each month and decided to try Bilt mainly to see if the rewards were actually worthwhile. At first, I wasn't completely sold on it, and sometimes the points take a little time to update, which can be slightly confusing. After using it for a while, though, it's been pretty reliable. My rent payments have gone through on time, the app is straightforward, and I've already earned over 7,500 points.
There are a few small things that could be smoother, but overall it's a convenient way to get something extra from a payment I'd be making anyway.
I had a question about my $2,100 rent…
I had a question about my $2,100 rent payment before it was processed, so I decided to contact Bilt support for clarification. They responded much faster than I expected, explained everything clearly, and answered all of my questions in a professional and friendly way. The payment was completed successfully, I earned over 2,000 reward points from my recent rent payments, and I appreciated how helpful the support team was throughout the process. It's reassuring to know that if I ever have a question, I can count on quick and reliable customer service.
BEWARE!!
BEWARE!!! this company is not responsive to sensitive matters. DO NOT setup automatic withdrawals for your payments. They have double dipped in our account and have not returned our request to return the money. No company should take days to address these types of situtations.
Reliable Every Month
When I first started using Bilt, I wasn't completely convinced it would be much different from other payment services. I had some concerns about whether rent payments would always process smoothly and if the rewards would actually be worthwhile. During the first couple of months, I found myself checking the app after every payment because I wanted to make sure everything had processed correctly. The app can also feel a little slow to refresh at times, and I wish the rewards section provided a bit more detail about how points are earned. That said, none of these were major issues. After using Bilt for several months, my experience has been consistently positive. I pay around $2,150 in rent each month, and every payment has gone through on time without any problems. I've also earned more than 8,000 reward points, which has been a nice bonus for an expense I already have every month. The app is easy to navigate, my payment history is always available when I need it, and everything has felt secure throughout my experience. While there are a few small areas that could be improved, Bilt has proven to be reliable and convenient overall, and I'd be happy to recommend it to other renters.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.








