Kyle

⭐ 1/5

Absolutely unacceptable customer service.

I contacted Qatar Airways because I had a serious personal safety concern regarding transit through Doha. I was not simply asking to cancel my trip for convenience. I explained my situation clearly and asked whether an alternative routing, waiver, travel credit, or refund could be considered.

Instead of receiving meaningful assistance, I was repeatedly pushed back and forth between Qatar Airways and the third-party booking agency. Qatar Airways told me to contact the agency, while the agency explained that any exceptional waiver or authorization ultimately had to come from Qatar Airways.

This left me completely stuck in the middle, with nobody willing to take responsibility or provide a practical solution.

What frustrated me most was the lack of empathy. When a passenger raises a genuine safety concern, I would expect a major international airline to at least properly review the case rather than simply repeating fare rules and redirecting the customer elsewhere.

For a company that presents itself as a premium airline, this experience felt anything but premium. Poor communication, no ownership of the problem, and no meaningful attempt to help.

I would think very carefully before booking Qatar Airways again, especially through a third-party agency.