I was unable to cancel my subscription…
I was unable to cancel my subscription and was charged for a renewal I did not approve. The cancellation process is confusing and doesn’t seem to work properly. Overall, the app feels misleading.
Reply from Harnafit
Hi Betty!
Thank you for taking the time to share your feedback. We are genuinely sorry to hear of the difficulties you have encountered in cancelling your subscription and of any disappointment this has caused. Your experience is important to us, and we take such problems very seriously.
We appreciate your honesty about how this has affected your perception of the app. To help solve this problem, our agents sent you an email with steps to solve the problem.
Your feedback will help us improve the clarity of our subscription process and make it more transparent to all users in the future. Our goal is to provide a positive experience and we hope to be able to restore your trust. Thank you for drawing our attention to this, and again we sincerely apologize for the inconvenience.
Sincerely,
HARNA Team
