Failure to deliver full order
Ordered a loft bed, delivery is made up of 4 boxes. Only 3 have been delivered and there is zero efforts to track down the missing package.
Incredibly poor service and genuinely feel like I have been scammed.
Do not purchase from this company, if any knows the correct authority in Denmark that handles complaints please let me know, this company should not be permitted to operate in Denmark.
Reply from CDON Danmark - Nordens største markedsplads!
Hello,
Thank you for sharing your experience. We fully understand your frustration that only three out of four parcels have been delivered and that you have not received clear information about the whereabouts of the missing parcel, particularly as this concerns a large delivery such as a loft bed.
We apologise that you feel there has been a lack of follow-up in this matter. With deliveries consisting of multiple parcels, delays or misregistrations in the transport chain can unfortunately sometimes occur, but it is our responsibility to actively follow up and provide you with clear information, which we understand you have not received in this case.
We take your feedback seriously and will review both the handling of your case and our internal procedures for tracking partial deliveries to improve this in the future. We understand that the situation is causing uncertainty and frustration, and we sincerely apologise for the inconvenience this has caused you.
To help us assist you further, please contact our customer service team so that we can investigate the delivery and ensure the missing item is tracked down as quickly as possible. We hope to be able to resolve this satisfactorily for you in the future.
Kind regards
CDON