Sam

I been with instacart for 7 years. At first, they cared about the customer. Be honest without us there will be no Instacart. But I had the last straw.
First,
What i noticed is they make you pay for a time they promise but then you never get it at the time you paid for.
Next,
They up mark all foods about 50 cents to 1$. And you pay all extra fees. Long distance fee, heavy item fee( the shopper doesn't get this), service fee, delivery and tip.

Finally,
They allow shoppers to take multiple orders so the time they said you will get your groceries always late. The excuse they give you is due to traffic, amount people in the store. I was told to get my items by 4:15 and received it by 4:45pm. The shopper too longer gave me rotten veggies because she didnt check amd I didnt even get an item. I wasn't not able to make dinner because of this. I reached out to customer service they stated that its basically with the time frame, which it wasnt. I even had one shopper steal my groceries. She delivered me an onion instead of chicken breast.

If you deal with this company expect to pay 20 to 30$ more than if you would have went to the store. They pay the shoppers pennies, and some the shoppers dont care and dont communicate. Lastly, customer service doesnt care.

I loved our items. I bought it as a gift to my sister in law. And she automatically cried. Thank you.