Lucie

Impossible to find parking. App doesn't direct you properly to where you can park. If signal fails and your bike pauses while you're trying to figure out parking, you then have to push a very heavy, wheel locked bike until you can get to somewhere and unpause it. And then you still may have to ride around looking for other voi bikes to park near.

Very disappointed in the service received from 3. Was over charged for a contract that I'd cancelled, but 3 didn't actually cancel it. And I was charged for an add on my new contract that I didn't ask for. It took nearly 2 hours to resolve. I had to call 5 times. 4 calls dropped out and no-one called me back any of the times; had to speak to 8 different people. Finally got to speak to someone who explained what had happened. But then had to speak to the billing department and the call dropped out and no-one called me back. You request to speak to billing you get 'customer services', who have no authority to help you. I wonder how many people don't check their accounts who are paying over the top...aka being robbed blind.

And what company that leaves you on hold for as long as 3 does, only has 3 songs and cut them off before the end.

In the end, Boopesh in the complaints department was very good and helpful. I'll update as to how this saga ends and we'll see as to whether I actually get a refund.

Really impressed with how fast their comparison site is. And I've been able to save £78 pa on my energy bills. I'll definitely use this site next time I switch.

Really thorough examination and good advice. The report was comprehensive and everything was done efficiently. Very happy with the service.

Really superb service from start to finish.