Will Towley

Excellent customer service from Gemma and the artwork team to get our designs over the line and sent to production.


Update 2nd October 2026
The cards have arrived and sadly they are not as we expected. The Spot UV does not cover the full artwork, the rounded corners are jagged in areas and the artwork has been misaligned so we have large gaps at the bottom and smaller gaps at the top.

When asking about the delivery some colleagues (Sam and Lena) were very helpful but sadly we got colleague who couldn't care less.

Hoping to update this review in the future once resolved.

Booking online was a huge pain.
Firstly I was shown one price and continued to see it jump around 50%.

The coach was booked at 08:40am and was due to leave at 09:05. I was told an e-ticket would be sent to me email after 5 minutes. This did not happen and after waiting 15 mins, I clicked a link to create an account. Once signed in, no tickets were showing.

I then jumped on a live chat and was told the ticket had been resent to me, it did not arrive so I had to wait another 5 mins. An email then came through but all the images including the QR Code to get on the bus failed to load.

Thinking this might be an internet connection problem I checked another email from National Express coincidentally to leave a review and all the images loaded without issue.

Fantastic night with Ryan Giggs!!!
The event was so well organised, everything explained before and during. We were relatively close to the stage but the sound around the room was great. The staff were very attentive though trips to the bar were needed a few times throughout the night.

Alan Keegan was perfect, a true gentleman and lover of not just Ryan Giggs but also Manchester United. Everything thought out from start to finish.

The staff at Trekinetic are amazing, when we first come across their wheelchairs we were amazed at what they could do. No longer are disabled people made to sit and watch the world go by, now they can join in and reclaim their freedom.

Would definitely recommend the Trekinetic team and their wheelchairs

After purchasing one of their plugins we sent in an email asking a few questions. A week later and no response, we forward their our email to their plugins@ and support@ email addresses.

After no response I contacted them on social media and was told I would have an update within 24 hours, sadly no update has been received.

Refund will be requested if no update is received by the end of the week. Sadly refunds have to be sent via their support@ email too.


UPDATE 11 SEP 2025
I have had an email from Omar but only to say they are looking into my questions, no update to any of my questions as of yet.


Update 22 SEP 2025
The fixes are now complete and whilst there have been further delays we have come seem to be back on a level playing field.

In just under 12 months we’ve had three major complaints and one minor complaint with Halifax. After paying an overpayment on our mortgage, they decided to reduce our fixed monthly payment without notice 5 months later. We spoke to both the mortgage and complaints teams, who said we should have received a pre-notification letter but confirmed it was never sent.

We asked to keep our current payment the same to pay off the mortgage sooner, but they refused saying it was not possible to change the payment back to what it was and what we agreed to.

Reducing our fixed mortgage payment without our consent made our overpayment pointless. We will now be paying thousands more in interest over the remaining term.

Be very cautious with Halifax their mortgage illustrations and terms are full of loopholes and wording that can be read anyway, only to favour them. When you have a compliant be prepared for them to say they "cant", they can, but they wont.

Like others on Trustpilot these crooks should get 0 stars.

Sadly we have had the same poor experience when booking a mystery holiday. We were shown 3 nights B&B in Malta. We received an email asking us to ring Travelodeal (the merchant) which we did and was then told it was 2 nights, room only.

To make matters worse the flights were very poor, landing in Malta late evening and then departing in the very early hours meant we would be there less than 31 hours.

Slightly better flights were offered but this came at an extra cost of £364.00 per passenger.

We have had numerous conversations with Travelodeal (Jim and manager James) and shown proof of our 3 night B&B stay and each time they decline and say "No, its 2 nights, room only, you'll have to speak with Wowcher".

During our last conversation with Travelodeal we were told (by Jim) that they were in contact with Wowcher to try and sort this out (something they said they couldn't do in previous conversations) and that they would call us back on a specific day. Every time they have promised this, they have forgotten (3 times now). When we ring back they give us an excuse and promise to update us again.

Wowcher have not helped in this scenario either, we have contacted them via WhatsApp (their preferred choice) and have received 0 updates from them. My partner has also tried to contact them too and has received 0 as well.

I wouldn't recommend the mystery holidays and only wish I'd read reviews beforehand. Wowcher and Travelodeal are being slated across all platforms with some customers speaking with trading standards.

We have requested a refund from Wowcher and hope they can improve our experience by sorting this as quickly as possible.

Wowcher - reading over your replies to other customers I can see you will send an email response, in your response please confirm you have received our refund request and when this will be completed.

Breaking GDPR laws.
I agree with everyone else here, these people send mass amount of spam emails from different email accounts.

I'm definitely in the middle with these guys. The product looks great but they continually seem to have issues. Every time I look into the site auditor within a campaign I'm met with issues and errors that dont exist on the site.

The major problem is you waste so much time going back and forth with the support chat team, if you are lucky a problem may be fixed but I've noticed a good 75+% of my tickets have to be sent to higher support which then takes 24 - 48 hours before you get an update.

We were told of a few issues they were having after our trial ended (they did refund us) however, now we are paying again the same issues seem to be appearing.


UPDATE 26-11-2024
Tickets are starting to be forgotten about again, we reminded them a few days after we created the ticket to which we were told they were waiting for a reply from their engineers. Over 3 weeks has passed now and we are still waiting. Higher support and managers have been looped into the ticket and no one is coming back with an answer to generic question about one of their testing tools.

Overall score has dropped to 2/5, very poor customer services by all departments


UPDATE 05-12-2024
Another week later and still no closer to an update, bringing the wait time to over 1 month. The wheels have definitely fallen off Agency Analytics customer support.

UPDATE 29-01-2026
More of the same, very long delays on tickets and emails to support managers being forgotten about.

I booked 3 tickets for Peter Kay live for the 3rd December 2022 yet when I got my confirmation email the tickets had been rebooked for the 26th January 2024. I contacted support and they said

Nat (Ticketmaster UK) - Nov 12, 2022, 15:38 GMT
To make sure that as many people as possible get tickets, we have allocated you tickets for the next available event date. The dates are confirmed before we request a payment, so I am sorry that you may have missed this at the time of purchase.

Luckily for me I took screenshots of each step of the booking process, each step showing the dates I booked. I sent these to Ticketmaster and the support has been woeful, they are very lucky to get 1 star.

Since the problem happened I have asked on 11 seperate occasions for a manager or supervisor to ring me rather than going back and forth wasting more and more time with emails. I havent had 1 update regarding a phone call, instead every request for one has been ignored.

To make matters worse a colleague from Ticketmaster took it upon themselves to void and refund the 3 tickets without my consent. Not only do I not get to see Peter Kay on the date I booked, I can now not see him at all.

The customer service is absolutely awful, they dont read what you are asking, they ignore questions, prolong the frustration and cause further stress.

I have seen numerous reports online indicating Ticketmaster are being sued by numerous artists and supporters due to their negligence.

Proof of all my communication with Ticketmaster as well as proof of the event I booked can be shared.


UPDATE - 01-12-2022 at 16:57
Hi Maeve, I was told an event manager would get in touch with me yesterday, this did not happen. I have had no update today either. The event I booked is on Saturday 3rd December. You are leaving this extremely late.

Had Virgin Media installed and immediately noticed very slow speeds (less than 5% of agreed speed). The slow speeds turned into no internet access for 3+ weeks. Virgin said their was a problem in the area.

The connection came back and again rather than 350mbps speeds we were getting 1-5mbps. The connection then dropped again.

We told Virgin we would be leaving our contract due to all the issues. They tried to say we would have to buy out of our contract for a service we weren't getting and after numerous calls to their management team they agreed that enough damage had already been made to our daily business activities.

We have since heard a lot of other business and residential customers complaining about the exact same thing.

Facebook support is terrible. We run numerous ads for our clients and on this 1 and only occasion of contacting Facebook support we were met with very poor responses. From them receiving a screen recording, to repeating themselves about an issue that didn't exist and ignoring numerous questions. Overall very bad, they are lucky to get 1 star.

Nice and easy to obtain a quote and get on the phones.
Only reason they are not getting 5/5 is due to them trying to knock the price down on the phone due to the car that was getting scrapped having a tiny scratch on the side. I said why does this matter if its being scrapped and they went away and come back saying it doesn't the original price we sent you is being honoured.

Fabulous support and worlds above other hosts. 20i are always providing new updates, adding new features and their support is miles better than other hosts we have been with. Server speed is great too and they genuinely seem interested in keeping their servers faster than their competition.

UPDATE 26/06/2023
Support seems to have dropped over the last 12 months. We are having to repeat ourselves quite a bit and we get the sense certain members (not all) are trying to "look" busy rather than getting tickets resolved as soon as possible. Tickets used to be resolved with additional details added so you could learn from them and within a short time-frame. Now it seems the focus is on how many responses can be replied to rather than how many tickets can be resolved.

We did hear some 7+ months ago from Simon Harlow (20i technical support manager) "We are currently working on a more structured feedback model" however, it appears this is yet to be implemented.

Hoping we can raise our rating back to 5/5 as soon as possible.

UPDATE 19/09/2024
Just over a year since my last update and things definitely seem to be moving in the right direction at 20i. The support is more or less back to where it was. Thank you for realising and implementing changes.

We initially bought blinds for the whole house and the quality seemed great. However, the drop cords from 2 of the headrails were extremely low (a major hazard for children and pets). We were told new headrails would be with us in 3 weeks due to the COVID-19 pandemic, we accepted this.

3 weeks came and went and 247 blinds customer went from bad to worse. When we did hear back the answers were vague and the timespans kept changing/increasing.

Over 4 months have now passed and we are still without the correct headrails and as such we have asked for a refund, sadly we are getting no replies to emails and their telephone number just rings out.

They seem happy to get new orders but don't care after the sale has gone through.

Hermes lost a parcel that was being delivered to a friend a colleague of ours who is suffering from a brain tumor and though this is NOT Parcel2Go's fault their reaction and reply emails have been vile.

They simply do not care. We have asked what they have done and how they know the parcel has been lost and what steps were taken to ensure it was in fact lost. The replies were very disappointing and to make matters worse we have now put in a claim to get our money back from the insurance. We have supplied everything and more and they are still dragging this out and claiming they need more. They have also asked me to drag my friend into this (yes they have it on record, they tell me, that they know about my friend's condition).

Truly sickening behaviour from each person we've spoken to.
You should be ashamed of yourselves.

I have asked for a manager to contact me too (and supplied all my contact details) though this has been forgotten about along with all my other requests.

The most dishonest company I've come across.
A client of ours got in touch asking if a domain was available, we did a whois lookup and were linked to Uniregistry, I sent a request to them asking how much they wanted for this domain, I received the following email:

Hi *****,

My name is Natalia *****, and I am a Domain Broker with Uniregistry.com. I represent the current owner of *****.com.

I was able to speak with the seller and based on many criteria they have determined a value of 6,500.00 USD.

If you have any questions, please let me know.


Luckily for us, my client got back in touch with me and told me that he actually owned this domain as he found it in another account. Natalia or Uniregistry never contacted my client. This was a scam to claim $6,500 from the business.

I would give this company 0 stars if possible as they are not worthy of one star. Shame on you guys trying to scam hard working/legitimate businesses out money.

I recently used this website to get a large poster printed before Christmas. I spoke with Morten who was absolutely outstanding going above and beyond and each stage. We spoke on Facebook Messenger and I was assured that the item (that was ordered mid-afternoon on 18th December 2017) would be with me before Christmas day.

Morten could not have been more helpful, knowing how important this gift was. I was constantly updated on messenger and had any questions or queries answered within a few minutes.

On the 20th December Morten told me the print was complete and that it would be leaving North Germany on one of their trucks that evening. A tracking number was given to me (by Morten) and to my surprise, the item was at my front door in the early afternoon of the 21st December.

Absolutely outstanding customer service from Morten, thank you very much.

We have been trying to get a IPS Tag changed on a domain name for over 96 hours, we have had to set up 3 support tickets and chat to JustHost numerous time. On their website under the help section it says a IPS Tag change will take up to 24 hours, we were also told this by a couple of members of staff. After the first 24 hours we contacted them and asked them what the hold up was, we were told an influx of work and that the changes would be done within another 24 hours. Today 96 Hours later we were told they never received our request and then shot themselves in the foot and said we have did receive it 4 days ago. An IPS Tag change takes a matter of minutes if that, we understand big companies are busy but to constantly lie and find excuses is terrible. Every member of staff we spoke to tries to do as less as they possible which makes our job and yours even harder. I'm know why they have a poor rating across multiple platforms.

We have been having issues with our business broadband for 16 months, during this time the same tests have been completed over and over again. Many of their technical and customer service department staff are rude and are constantly making false promises. We pay for our services and are getting around 15-20% of what we should be getting. The Talk2Go app doesn't work and their Technical staff in their own words said "There is nothing we can do". Be careful business owners.

*****************UPDATE 10-02-2016 *****************
It has now been 18 months and the problems are exactly the same, there has been no improvement and contact with TalkTalk ironically is painfully difficult. Ofcom have been updated.


****************** UPDATE 07-03-2016 **********************
Same story TalkTalk have been no help. After we received a phone call from Sam we thought things we finally about to change our details got passed on to a manager at TalkTalk and then nothing, no updates, 0 communication and bad tempered staff when we rang for updates. We have now been promised 28 phone calls in the last 6 months which were never made by TalkTalk. Shameful customer service.

****************** UPDATE 05-04-2016 **********************

Still having the same issues and no communication, rang up on the 29th March to be told the manager in charge of our case was no longer involved. Why nobody could not have sent an email or rang to let us know I don't quite understand. I was also told when I rung up on the 29th March that a person called Sam was going to give me a ring back between 12 p.m and 2 p.m I am still waiting for this phone call 1 week later, the lack of communication is baffling.

It seems getting any form of update is like pulling teeth, and the miscommunication between all departments and managers is inefficient.