I have been A regular customer of yours for a long time and have used the heck out of the Service. I have never had a serious issue until yesterday. I was visiting my elderly father in another state and put in an order for some lunch for us. I inadvertently forgot to change the delivery address and immediately realized it was incorrect. Immediately I canceled this. One could clearly see the timestamps. I actually had to wait for the entry to stop processing before I could enter the cancellation, but I did it immediately, When I was able to do so. I reached out to customer service who at first told me they could do nothing because the food had already been prepared, but then realized that I had immediately canceled as soon as I entered. I requested a refund for this because the cancellation was immediate, and no preparation had began. Thier rep told me that since I canceled it on the app that they could not reverse that charge. He said to call in the customer service when I needed to cancel a charge immediately like that. However, a phone call to them would’ve been a delay and I’m quite certain that they would’ve been processing the order by the time that that was accomplished. Because of this, the unfairness of it, I will be getting a membership from DoorDash when this one expires.