Perpetual Guardian Reviews 

A year earlier to this incident, we had had a Power of Attorney document prepared by our lawyers which then needed the witnessing of our signatures on the document somewhere else. We went in to the Perpetual Guardian Remuera branch in Auckland where they happily did this for us.

On updating the document a year later, we went in again to have someone witness our signatures, and were turned away. We were told that this is not something the Perpetual Guardian do and to go find a another lawyer or a family friend to do it. We had our passports and ID available and all that would have been required was for any staff member to site the ID and witness our signatures on the document, as they had happily done a year earlier.

In NZ, all legal firms provide this service free to members of the public. It's a real shame that Perpetual Guardian, (who also manage people's wills and estates) no longer do this too.

Such a small service they could provide to support their local community!

Very long delays with estate payments 2 years plus so far .

Same We dealt with them in Napier.I Would never advise anyone togo with Perpetual Guardian Trust. Bad communication . Did as little as possible and just did alot of money grabbing .
People should also be aware that is now part owned offshore, by a man called Barnes who is also a shareholder in pay sauce.
Our father would have never stayed with them if he had known .

I was a beneficiary of my father's will managed by Perpetual Guardian Christchurch (Trustee Executors in 2022). Eventually I received my share of the estate, but it took 2.5 years.
There was some level of compliance and communication with the estate manager, however there were some difficulties with the other beneficiary, and I feel these were used to justify not promptly dealing with the procedure. I sent numerous emails to the estate manager and not all of those were answered. Their fee was $300NZD an hour plus GST and amounted to $8000.

So I would be careful about employing them to execute a will. If you can do it within your family, that may save time and money.