DPD Pakketservice Reviews 

Living in NL for 10 years and this is the first time a company has lost my package. I was about to go on holiday but they lost all the items I ordered. We have been trying to contact them for a week no solution??!!

After reading the other reviews it seems that losing packages is quite normal for this company. Absolutely terrible! Why the companies works with them I dont know.

Tracking no:
08448879984203

The drivers/delivery personnel for this company hate their jobs and it shows. Ordered a 75 euro secondhand item that's hard to obtain anywhere else without a giant markup and of course they 'lost it in transit'. I was refunded but even now i can't buy the item again. As well as the planned delivery date being way overshot, with the package being 'delivered' (which it wasn't because the driver apparently kept it to themselves) 2 weeks after the planned date, which meant even if it had arrived i wouldn't have been able to wear it to the event i planned to wear it to.

They consistently do not deliver my packages.

The first time, I bought a phone from Samsung. I was home all day on three occasions watching the tracker as they drove by, missing my house, before messaging and stating that 'they tried to deliver but no one was home.' Sometimes they uploaded a random image of a street as proof? Had to call the customer service multiple times and they were completely unhelpful.

Now this time they again did not deliver my package from Currys. This time the excuse was they didn't have all my address information. Of course they did? Also after they were terrible with my other delivery I went on their app at their request and included even more infor, What3Words, and photos to make it easier. To make it even easier (after they failed to deliver this package from Currys), I rerouted the delivery to a locker nearby and they again failed to deliver it. Now waiting in hope that they might deliver it to the locker tomorrow? Who knows!!

Your customer service is shocking as well. Tried to chat to someone on the app - I wrote out the issue, turns out it was an AI bot. It then connected me with an agent when it registered the words 'formal complaint' and the agent said that they wouldn't be able to read what was previously written, asking me to type it out again. Ooof.

What can we do when these retailers use DPD? Wasn't my choice. And I just knew they'd be horrific.

Horrible Services. Hope a serious company as Amazon don’t continue using it. After I bought 9 items in Amazon platform, all of them were sending to Spain with DPD, NO ONE of my items arrived. I will receive a refund but it was not the idea. Amazon have to do business with serious company.

Absolutely disgraceful! DPD drivers don't even stop to deliver parcels!**

**Tracking number: 13589434484814**

DPD has done it again! Another appalling experience with this delivery company. The driver simply drove past my address without stopping, and afterwards I received the usual excuse that nobody was home and my parcel was being taken to a collection point.

How can you claim that the recipient was not at home when the driver did not even stop to attempt delivery? This is completely unacceptable.

What makes this situation even more ridiculous is that my order consisted of two separate parcels. The first contained a heavy car battery, which was delivered by GLS. Their driver carried that heavy battery all the way up to the fourth floor, even though I would have been perfectly happy for it to be left downstairs in the entrance hall. Credit where credit is due: GLS did an excellent job!

The second parcel, handled by DPD, contained nothing more than a lightweight can of contact cleaner. And apparently, delivering that was too much effort. The driver simply drove past and marked the delivery as unsuccessful.

Let that sink in: GLS delivered a heavy car battery to the fourth floor, while DPD apparently could not even manage to deliver a small, lightweight aerosol can.

And this is not an isolated incident. I have experienced this kind of behaviour from DPD repeatedly. How many times must customers put up with these so-called delivery attempts? We pay for parcels to be delivered to our homes, not to be sent on a treasure hunt to collection points because a driver cannot be bothered to stop.

A delivery company should be able to do the very basic job it is paid for: actually attempting to deliver a parcel. Driving past someone's home and then reporting that nobody was there is not acceptable service.

I am thoroughly fed up with DPD and its repeated failures. Based on my experience, I would strongly recommend choosing another delivery company whenever possible.

**One star is already more than this service deserves. Absolutely disgraceful!**

Why is this company still in service? Worst delivery company on the planet

Very Disappointing Experience with DPD UK – Parcel Stuck at Oldbury Since 7th October

I am extremely disappointed with DPD UK's international courier service.

My parcel was shipped from Hyderabad, India, to Edinburgh, Scotland, and according to the tracking information, it has been held at DPD Oldbury, UK, since 7th October 2026.

Today is 10th October, and the parcel has still not been delivered. There has been no proper update regarding the reason for the delay or when I can expect delivery.

I do not understand why a parcel needs to remain at the same location for several days without any clear explanation or communication.

International courier services are expected to handle shipments responsibly and provide accurate tracking updates. Unfortunately, my experience with DPD has been very disappointing.

My biggest concern is the safety of my parcel. I have no clarity on why it is being held or whether it will be delivered safely.

I request DPD UK to look into this issue immediately, provide a proper explanation for the delay, and confirm the expected delivery date.

Based on my experience, I would not recommend DPD for international deliveries. The lack of communication, delivery delays, and uncertainty regarding parcel safety are completely unacceptable.

It’s incredible how often they F up.

This company is a mess. Their delivery service is atrocious, it takes too long and they aren't capable of shit and their customer support is the worst that I've seen. I ordered a simple phone case that was supposed to come in just a few days and it takes them one week to pack the case, one week to put it up for delivery, one week to deliver.

Absolutely appalling service from DPD NL – avoid if possible

My parcel has now been sitting with DPD for three days because they claim the address is incorrect. It isn’t. And yet, no one has bothered to contact me to resolve the issue.

I called customer service, and I was told that the problem had been fixed and that delivery was expected today. Of course, nothing happened. When I called again, I was told that the delivery date displayed on their website was merely an automatically generated message and essentially meant nothing.

Even worse, they claim they cannot do anything to help me and that only the sender in France can file a claim. So the recipient is left completely helpless, despite having done absolutely nothing wrong.

This is not just frustrating; it is absurd. A delivery company that cannot deliver a parcel, provides misleading information about delivery dates, fails to contact the customer, and then refuses to take responsibility for resolving the problem is simply not doing its job.

And unfortunately, this is not an isolated incident. I have never had a good experience receiving a parcel through DPD. Every time, it seems to be a struggle, with poor communication, unhelpful customer service, and no accountability.

DPD needs to seriously rethink its delivery process and customer service. At this point, I would strongly advise anyone to choose another delivery company if they have the option.

Terrible service. Gave me an hour time slot and then had a message telling me it was running late. I then received a messaging saying delivery attempted and delivery missed. The photo of the attempted delivery was nowhere near my actual house. So it was clear the delivery driver never attempted the delivery at all.

Brand New computer delivered from Pc specialist, dropped on its side when delivered. The couriers response ? He said it will be fine.

Absolutely hopeless.
Unhelpful staff
Hopeless customer service
Lost packages
Sometimes rude staff

Absolutely terrible service!
Parcels are repeatedly delayed and, on top of that, are sometimes delivered to completely different locations without any notification or consent from the customer.
Customer service is equally poor. Emails are ignored, while phone support is unable to provide basic information about where parcels are, whether they will actually be delivered, or whether they have been returned to the sender.
No communication, no accountability, and no reliable service. A delivery company should at least be able to deliver parcels to the correct address and keep customers informed.
Extremely disappointing. I will avoid DPD at all costs.

Poor service

Ordering process was very good, smooth and quick. The communication was very helpful and clear with the website being very easy to use. Overall the product is fantastic and definitely worth every penny and I would recommend to anyone thinking of getting a pre built pc.

Very disappointing experience with DPD Preston.

My parcel was supposed to be delivered to my address, but the courier apparently didn’t even get out of the vehicle. The delivery photo was taken from the street and showed a completely different house, not my front door.I contacted DPD about this and was initially told that the parcel would be delivered later that same day. I was given reassurance over the phone that it would arrive. Instead, the parcel was eventually returned to the sender.What makes this even more frustrating is that DPD later confirmed to me that the photo taken by the driver did not meet their delivery standards. They also explained that, because the parcel had already been processed for return, they could no longer bring it back or attempt another delivery.I have screenshots of the conversations and the delivery information, and I will also be sending them to the seller.I understand that mistakes can happen, but in this case the parcel wasn’t delivered to the correct address, the photo was clearly taken from the street, I was given incorrect information about a redelivery, and ultimately the parcel was sent back. Very frustrating experience and a complete waste of time.

Never replying to customer service, constantly destroying packages and not dealing with it, sending „no one was home” when someone definitely was then suddenly putting the package at the other side of the city. Just pathetic, the Dutch dpd is simply horrible

My delivery arrived exactly on time on the correct day. The delivery driver was very polite, pleasant and very helpful.

Pathetic....waited in all day and no show for delivery

DO NOT USE