CSL Computer GmbH Reviews 

Alles top, danke

On the site, PC is listed with WIFI/Bluetooth, but it arrives without it. Support gives me the information that this happened because I changed the motherboard, but their configurator did not indicate this (WIFI/Bluetooth was even listed on my order confirmation, then disappeared on the invoice). Especially annoying since the chip listed is available separately, so it's reasonable to assume it would come installed regardless of the motherboard. They offered to refund, which is nice, but it would of course take weeks to get through and re-purchase for a minor component.

Furthermore, the clamp for the GPU was loose in the case, which meant the GPU was not seated correctly and PC wouldn't boot. Perhaps this happened during transport, though it seems unlikely, unless it was improperly packaged. I have enough knowledge to have noticed the issue myself, otherwise it would have probably caused a major headache.

Only waited 3 days for payment plan 1 day for isntalationa and direcly after its done pc was shipped and took only one day pc is great no dammages and happy with it would recommend

Scammers…
I placed one order, got charged twice.
They send me two PC, two of them are broken. They arrived with no protection.
Their customer support is really bad, the only solution provided is to return and get no new computer. I recommend to pay a little more to another honest merchant! You’ll save time, energy, and money.

After multiple bad services from other companies, this was the only company that left me and my son happy! Thank you for your great services, Greatly recommend.

Just bought a PC recently for 1700€ and the value for performance is insane. I coustomized the PC myself so they had to build it and it was a very quick process. They just shipped my PC. The best PC company oat!

Reading the reviews, I was a little worried, but my experience buying from CSL Computer turned out to be great!

I purchased my pc and monitor on the 12th of February, it was estimated to be shipped within 9-11 business days and it did! Received everything on the 27th, the pc and monitor were safely packaged and protected.

Everything booted just fine, the pc works amazingly and allows me to run the games I want now, which was my main priority!
Will update if anything comes up, but as of now, I'm 100% satisfied

Ordered on the 8th of January. On the 20th I received a message that it has been sent out. I started monitoring the tracking number and on the 4th of February, it was still not sent out. I wrote them a message and suddenly they ask to repeat the address even though the correct address was listed in the invoice and the tracking number also corresponded to it. The PC was ordered to a business, but I answered them with my personal name which makes absolutely no difference in the shipping as I also explained to them. They suddenly write me that the shipping address is incorrect. I very strongly believe that it is to avoid the 30 day EU shipping policy. That is terrible behaviour to lie like that.

They still told me that in around 5 business days the PC will be prepared and shipped. 8 business days passed and no update. I canceled my order and asked for my money back. No answer and the money has not been sent as my bank does not have any payments pending to confirm. Will update how long it takes to resolve this and adjust the review.

Unfortunately ordered my pc around Black Friday time and had to wait for more than a month and a half even tho on their site it still said it would be delivered in around 10days. Worst part was sending them emails and getting automatic responses every single time saying it would be one more extra week. To be fair pc was built very good, although cpu gets extremely hot. And they put different rams and never told me about it. I would not recommend ordering from them even if they are cheaper than rest, just pay extra somewhere else, otherwise, you might wait for 1 to 2 months for arrival.

RAM and Delay Issues

PC ordered on December 17, 2025.
Received on January 24, 2026 (without precise tracking information from the carrier; the PC, valued at over €2200, was left outside our door while we were out).
No compensation was offered for this delay (10 business days were stated at the time of ordering).

Another issue: the two RAM modules installed are not identical, with different part numbers.

They are also different colors (one gray, one copper).

These are standard modules, moreover, for a gaming PC (case with transparent windows, RGB fan).

While replacement RAM modules are now available for purchase, and I want the "standard" modules for this PC (Kingston Fury Beast black RGB 2x16GB), support is telling me I have to pay a difference, in addition to the days it would take for the exchange (with no guarantee on the delivery time).

This is my second PC purchased from CSL...if the situation remains like this, it will undoubtedly be the last.

Edit : I change my note to 1 Star. The support doesn't even offer to replace the RAM, i apparently misread them. They just offering to "buy them back for 330€" (even if they sell as the standard in the PC model i ordered, the one i would like).

See image of the actual RAM : imgur.com slash a slash Oj0BDHv

I purchased a PC from CSL Computer, but after taking the time to read customer reviews, I decided to cancel my order. The cancellation has been communicated, however I am still waiting for the refund to be transferred back to my account.

That said, I want to be fair. Their customer service has been responsive, and they reply relatively quickly to emails. Communication has been clear and active, which I do appreciate.

For now, I hold the company in high regard and assume that the refund process will be completed correctly and as soon as possible. Once the refund has been finalized, my overall experience will likely improve.

I had a very unpleasant ordering experience, delivery took over a month. Customer support refuses to tell me when the delivery will be, just keep waiting. After I had to argue and they finally sent the package, they immediately wrote, "We will not be providing any further information on this matter." In other words, they're no longer responding and won't explain why customer support is so ineffective.

And this is the boss's response; he only intervened in the conversation after the package had been sent and simply said that he didn't understand what the problem was: "Unfortunately, I cannot understand where a colleague may have made fun of your request. In our last email, we informed you that your order had already been shipped."

Lying about delay times. First they said 10 to 12 days then added 10 on top of that then another 10... Making it to 30 which is BARELY legal. The support doesn't say much except that it's because of the black week and Christmas.... WHICH WAS 1 MONTH AGO. Yet there was no information about it when I purchased the computer on 09.01. If they were that swamped for so long why isn't there any information about it on the website or before purchase.
On top of that you have to send multiples e-mail for them to give you even a tiny bit of info. They won't reach out to you on their own to inform you of the change in the delay time which is very unprofessional.

As of this day I don't have the computer yet. And they are telling me it will arrive on 09.02 just to meet the LEGAL shipment delay. There is no guarantee that I will get it even one month after.

If you were planning on buying anything from them, don't.
Except if you have more than a month available.
I don't. Especially for the price paid.

I recommend you to flee as far as you can and buy from real professional and honest peoples.

UPDATE (Following the Owner's Response):

Do not be fooled by this standard "PR" apology. While CSL sounds empathetic here to reassure future customers, their private handling of this case revealed their true colors.

Here are the facts they are trying to smooth over:

1) Zero Proactivity: They NEVER reached out to warn about the delay. I had to send multiple emails and threaten legal action (ECC report) just to get a human response.

2) Broken Promises & Robtotic Support: Before shipping, they kept pushing back the deadline week after week using copy-paste scripts, leaving me in the dark while holding my money.

3) The Hypocrisy: They admit here that the delay was significant and illegal (35 days vs 10), yet when I asked for a fair resolution (50€ refund on a 2000€ order), they stubbornly refused, hiding behind "internal guidelines" to cap the compensation at an insulting 20€.

Conclusion: They admit the failure publicly to save their image, but refuse to assume the consequences privately.

My warning stands: Great hardware, but a service that is DISORGANIZED, NON-TRANSPARENT, and CHEAP.

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ORIGINAL REVIEW :

Ordered a high-end PC (2000€) for Black Friday.
😇 The Promise: Delivery in 10 working days.
😈 The Reality: Delivered after 35 days.

They missed Christmas completely.

Why you should AVOID them:

⚠️ Illegal Delays:
They knowingly breached the EU legal delivery limit of 30 days.

👻 Zero Proactivity:
They NEVER contacted me to warn about delays. I had to chase them for weeks and force them to ship by threatening to report them to the ECC (European Consumer Centre). Without threats, I would still be waiting.

🤡 The Insult:
They held my 2000€ for a month, ruined the holidays, and hid behind "internal guidelines" to offer a pathetic 20€ compensation (1% of the price).

Conclusion:
The assembly is good, but their logistics and management are catastrophic.
Do not buy here unless you enjoy fighting for your order and being treated with contempt.

RUN AWAY.

Ordered a PC in December, waited 5 weeks with no shipment. Support only gave vague answers and closed the chat when I asked for a delivery date. Had to open a PayPal dispute to protect my money and got refunded. Cheap prices, but unreliable delivery and poor communication. I recommend choosing a more dependable builder. Was said your order will be shipped in 11-15 work days. I contacted them 3 more times, the first time they said again 11-12 days or something and at the end of December I sent an email again, they said 5-8 work days. A week later i sent an email again and asked how long it will take since its crazy to wait that long, the email i got back said 5 more days or a bit longer and they I just contacted PayPal to have my money protected and mentioned that I don't want a refund but my PC and the estimated delivery date, which i never got. I even opened a support chat and after asking the question about the estimated delivery date they instantly closed it and I never heard back from them. It is 06.01.2026 and I got my money refunded. Wasted time, really bad customer service

I read the reviews regarding poor customer service and I thought some customers were unlucky.
I have worked in Germany and my experience is that Germans have a 'can do attitude'.
Not at this company.
PC hasn't started properly since I unboxed it.
I have to do a hard reset everytime.
I am absolutely disgusted with the level of customer service and regret ever purchasing this PC.
DO NOT GO NEAR THIS COMPANY!

CSL offers a good selection of PCs and the pricing is fair, which is why I chose to order from them.

However, I am disappointed with the communication regarding the delivery time. In the initial email, the estimated delivery was stated as 11–12 business days. After I contacted customer support myself to ask about the status of my order, I was then told it would take 12–15 business days instead.

What makes this more concerning is that I noticed many other customers on Trustpilot mention the same issue, delivery times being extended or clarified only after they personally contact support. I find it strange that such changes are not communicated proactively.

Especially since I have not received the PC yet, this creates uncertainty and negatively affects the overall experience.

Update: My order got delayed for the 3rd time. I understand that they might've experienced delay because of the holidays but I'm waiting over 4 weeks now.

Once I receive my PC and see how everything turns out, I am open to updating this review.

Took a bit to get the pc (approximately 3 weeks) but it was worth it. Pc runs super good. Couldn't be happier. Everything was setup good and ready for launch. Got the 5060 ti+ 7800x3d and it's running incredibly well and the cooling and airflow in the ventrix case is amazing. Recommend

I am updating my previous review after receiving and testing my PC.

First, the product itself: I have been testing the system for a day now, playing heavy games. The performance is flawless, and I am extremely satisfied so far. The build quality is top-notch; the cable management is very clean, and the PC arrived in secure, robust packaging. For the build quality alone, CSL deserves a solid 5 Stars.

However, the process: The delivery timeline was longer than initially promised, and the communication with the general support team was frustrating at times (conflicting information, standard copy-paste replies). This caused unnecessary stress before the holidays.

The Turning Point: I want to specifically thank Ms. Patrizia Kowohl from Customer Care. She stepped in when things were stuck, provided honest and transparent information, and ensured my order was shipped before the weekend as promised. Her personal support made a huge difference.

Also, even though I selected DHL Express and my delivery was supposed to be on Saturday, the delivery person didn't deliver my item, and I got an email that I wasn't home (but he didn't even leave a card, which he has to in these cases). So even though the pc arrived in Munich on Saturday, I was able to get my pc on Monday.

Verdict: I am giving 4 Stars overall due to the initial delays and communication issues. However, if you are looking for a well-built PC, you are in good hands.

Amazing for the price. Great job guys.