Overall, everything is good with Upwork. The only issue is that I feel they don’t always treat freelancers fairly. Last time, my account was restricted without any reason, which was a really bad exper... See more
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Upwork is the world’s largest human and AI-powered work marketplace, connecting businesses of all sizes with highly skilled independent talent. From startups to Fortune 100 enterprises, companies rely on Upwork to find trusted experts across 10,000+ skills in web and app development, design, finance, customer support, consulting, and more. Built for the AI era, Upwork combines human ingenuity with smart tools like Uma™, our mindful AI, to streamline hiring, match top talent faster, and deliver outcomes at scale. With flexible solutions like Business Plus, Upwork gives SMB leaders and growing companies a faster, easier way to scale. Business Plus offers access to top-tier talent, hands-on support, and advanced tools to simplify hiring, onboarding, and project management, all in one place. By integrating AI-powered solutions with human ingenuity, Upwork helps businesses manage projects with greater efficiency and effectiveness. Companies can leverage the platform to not only find the right experts but also to oversee project progress and outcomes seamlessly. This combination of skilled freelancers and intelligent tools empowers organizations to move faster, optimize spending, and ultimately unlock growth opportunities in an increasingly competitive landscape. Whether filling skill gaps, scaling complex projects, or driving digital transformation, Upwork helps businesses move faster, spend smarter, and unlock growth. This is where expert talent and AI-powered solutions come together to get work done.
530 Lytton Ave, Suite 301, 94301, Palo Alto, United States
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Overall, my experience has been good with Upwork. It provides good tools to the freelancer. The only reason I gave it four stars vs. five is the percentage of revenue charged. The change to the variable rate based upon demand drove my cost to 15% on many contracts. That is excessive in my opinion.
Great platform with strong tools for freelancers. Profile visibility and search ranking for newer contracts could be improved. Overall a solid experience
Upwork is a reliable platform for you freelance carreer.
The service tax, the conversion and connects. Lot of people posting fake job and waste your money and connects hoping it will hire you but no.
On my end, it serves it purpose but I won't recommend staying with upwork
Good user experience was friendly and great service
Great company. They are up front about things and real people. No sugarcoating but also great attitudes and communication. I appreciate them greatly!!!
I am a top rated freelancer at Upwork but in these day I can not get any job during the last 6 months even I spend a $400 at buying connects. Upwork is dead know.
You have to buy $20 worth of connects to (briefly be at the top) and 9 out of 10 proposals are not viewed. Competing with countries with a lower standard of living is a race to the bottom. This often amounts to working for minimum wage on a 3D medical animation device or pharma drug, its a pathetic joke.
Upwork has been a great platform for my freelancing journey. The interface is intuitive, and it provides smooth client communication and reliable payment tracking. Highly recommended for skilled professionals.
Everything is good in Upwork,but these days Upwork focus more on collecting more taxes from both parties... And that's the one thing which I hate most.
Rest projects tracking system is doing great as usuall. One more thing these days I don't find much jobs in Upwork I hope this is a temporary thing.
You put in the time, and you’ll see the results!
Thank you, Upwork, for providing freelancers with a global platform to showcase their skills and connect with clients worldwide.
Very poor platform these days. Reddit community full of freelancers agree as do clients who have left due to Upwork's 10% increase for clients. I opened my own business and since have taken clients from Upwork and will continue to do so. They use bots to review proposals before clients even see them and that causes most qualified freelancers to be overlooked. Don't get me started on their "Customer Support". At best its a place holder. Other similar platforms have seen an increase as due to conversion over to their respective marketplaces. Like JetBrains and Freelancer.com. Not to mention they are being suspected of creating a fictitious market place of jobs just to hopefully lure freelancers in to spend connects thinking they have a chance. Most positive reviews are upwork bots and employees. Their fiscal quarter numbers the last 4 or 5 reinforce their failed attempts to screw over clients and freelancers.
I just want to warn clients to be careful. I had a really bad experience with a freelancer on upwork recently. Freelancer tried to get me to end contract and hire her under someone else's account, with claims that Upwork was getting ready to close her account because of two complaints but yet she still has her account. She also keeps communicating with me outside of the platform including asking me to pay her outside of Upwork although the contract has ended and I just want people to be wary of who they hire because I would have never hired her knowing what I know now.
There is very little to like about Upwork. The only reason I used the platform was because my client insisted on it; otherwise, I would never have chosen Upwork.
The market is extremely saturated, with 40–50 proposals competing for a single job. On top of that, freelancers are expected to spend additional Connects to boost their proposals, making the entire process feel like a money-making scheme rather than a fair opportunity to find work. You end up spending money just to compete for jobs, with no guarantee of getting hired.
Another major drawback is Upwork’s poor currency conversion rate when withdrawing earnings to a bank account. Freelancers work hard to earn their money, only to lose more of it due to unfavourable exchange rates and withdrawal fees. Considering the platform fees freelancers already pay, this feels unreasonable.
What makes the experience even worse is the lack of support for freelancers. If a client scams you or leaves an unfair review, Upwork does not seem willing to properly investigate or provide meaningful assistance. Even when a review is unjustified, getting it removed seems almost impossible. Meanwhile, the negative review and low star rating can damage your profile, lower your overall rating, and affect your chances of securing future work.
Overall, Upwork feels like a platform that prioritises making money from freelancers over providing them with a fair, transparent, and supportive working environment. Between the oversaturated job market, the cost of competing for projects, poor currency conversion rates, and inadequate freelancer support, the experience is extremely frustrating.
Based on my experience, I would not recommend Upwork to freelancers looking for a fair and reliable platform to grow their business.
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