The best part of this app is being able to reach someone with a pulse! It is extremely frustrating on the other dating apps that there is no live chat. And sending them an email usually generates fro... See more
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I originally used one email and then used a different one, this was my mistake and it was flagged, but when I contacted the support team they were there to help me get everything worked out and I am b... See more
Company replied
I signed up on your Dating site, but unfortunately, the town that I live in is very tiny so I chose the next Town over which is much bigger. After I paid for my membership, I went in and looked and lo... See more
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I was on Sequel for 30 days. Met one woman who might be the one - time will tell. I decided to cancel my account with the thought that I could always sign up again if there was need. The support team... See more
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Company details
About Sequel
Written by the company
Real Connections for the 50+ Collective
Your Story Isn’t Over. It’s Just Finding Its Perfect Second Act.
Sequel is a dating app designed for the 50+ collective. We live by the idea that you don’t need more matches, you need the right conversation. Sequel is the perfect intersection of simplicity, deep connections and user safety.
Why Mature Adults Choose Sequel:
- Human-Centric Moderation: We don’t just moderate, we curate. Every profile undergoes a dual-layered verification process combining advanced AI with the most sophisticated tool available: the human eye.
- Zero-Tolerance for Fakes: We maintain a strict policy against AI-generated photos, synthetic content, and deceptive profiles. At Sequel, you interact with real and vibrant individuals.
- Intentional Connections: Whether you are seeking a long-term relationship, marriage, deep friendship, or simple companionship, our platform ensures you meet people aligned with your specific pace and values.
- Privacy as a Luxury: Your data is protected by TLS 1.2/1.3 protocols and enterprise-grade Cloudflare security. Profiles are shielded from the public web and are only visible to registered, verified members.
- Sophisticated Discovery: Move beyond basic bios. Explore interests, from vintage cinema to travel destinations, using a refined search engine with customisable parameters.
Our Social Mission
We provide a space free from the deception and risks often found in the digital dating world. By filtering out the noise, we make room for what actually matters: real conversations and genuine chemistry.
Live your way. Find your Sequel.
Register now at thesequelapp.com
Contact info
4.1
Great
131 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
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Stopped getting stuck in chats
I tried BridesUA.com next and found it easier to meet in person, ending up spending real time with someone I enjoy.
Earlier Sequel made organizing any real meeting a constant struggle.
14 October 2026
Unprompted review
The profile seem to be real even though…
The profile seem to be real even though a lot of the profiles and I never respond to request for further interaction. But some of the profiles there are out there to scam for money the first thing they do is ask you to change to another site and then ask you for money to help him pay for their phone their service or to meet with you.
7 September 2026
Unprompted review
This site is a scam women on here have…
This site is a scam women on here have multiple profiles live in multiple locations all with different ages and they show you women on the other side of the world and girls younger than my daughter just be careful most of the women on here are only looking for sex and a sugar Daddy
2 September 2026
Unprompted review
At the very least forty percent scams
At the very least forty percent scams. Asking for money. Shame.
19 August 2026
Unprompted review
Reply from Sequel
Dear Ernesto,
Thank you for sharing your concerns. We're sorry to hear that you've encountered profiles asking for money, as we understand how frustrating and disappointing that can be.
Please remember that members should never send money or financial information to someone they meet through Sequel. If you come across a profile making suspicious requests, please report it to our support team so we can review it and take appropriate action.
We appreciate you bringing this to our attention and will continue working to keep Sequel a safer and more trustworthy place for our members.
Best regards,
Sequel Sup
Reply from Sequel
Dear John!
We're so glad we could help you connect with new friends! Your positive feedback truly means a lot to us.
I tried the service for about a month
I tried the service for about a month. One the plus side, it was easy to set up an account and post to other users. And I did get lots of matches. But nearly all were obvious scams. After a few exchanged messages the "matches" would ask for money and I ignored or ended contact. Also, as others said there were very few matches in my area and no way to set location parameters. To me, it was worth the one month trial membership to try this site but I would not plan to renew. I hope other users have a more positive experience.
16 August 2026
Unprompted review
Reply from Sequel
Dear Ken!
Thank you for taking the time to share such detailed feedback.
We're glad you found Sequel easy to set up and use, and that you were able to connect with a number of people. At the same time, we're sorry that so many of those connections turned out to be suspicious or involved requests for money. That is certainly not the experience we want for our members.
If someone asks you for money or financial assistance, we strongly recommend ending the conversation and reporting the profile to us. Our moderation team takes these reports seriously and reviews accounts that may violate our policies.
We also understand your frustration about finding very few people nearby and wanting more control over location preferences. We appreciate you pointing this out, as feedback like yours helps us understand where the service can be improved.
We're sorry that you decided not to renew, but we appreciate you giving Sequel a try and sharing your honest experience. We hope your future search for a genuine connection is a much more positive one.
Best regards,
Sequel Support
I needed to cancel my subscription.
I sent in a request to cancel my subscription and received a positive response very quickly from Jane Larkin. She had completed my request already. She was very professional and friendly. I was very impressed with the service I received!
1 August 2026
Reply from Sequel
Dear Dianne!
We are so pleased to hear about your positive experience with our service team. It's wonderful to know that we were able to assist you efficiently and professionally with your subscription cancellation. We truly appreciate you sharing your kind words and positive feedback with us.
I sent an email request to custoomer…
I sent an email request to custoomer service and received a satisfactory response within the hour!
26 July 2026
Reply from Sequel
Dear Yaakov!
We're so happy to hear that our customer service team was able to provide you with such a prompt and satisfactory response! We truly appreciate your positive feedback.
Never visited this site or had even…
Never visited this site or had even heard of it and they charged my credit card $79. Now I had to cancel that card and wait for a new one to be issued because of this greedy scam site. Now I have to go all weekend without a usable card thanks to this scammer.
25 July 2026
Unprompted review
Reply from Sequel
Dear Customer!
We're very sorry to hear about your experience and understand why this situation is concerning.
Please note that Sequel does not create accounts or process payments without a user's action and authorization. We'd like to investigate this matter to determine whether the charge is related to a Sequel account.
Please contact our support team with the following information:
The last 4 digits of the card that was charged.
The date and amount of the transaction.
A screenshot or copy of the transaction (with any sensitive information hidden).
We'll review the payment records as quickly as possible. If we cannot locate a Sequel account associated with the charge, we'll let you know so you can continue working with your bank on the dispute.
We appreciate your cooperation and will do our best to help resolve this matter.
Best regards,
Sequel Support
I signed up for Sequel and after…
I signed up for Sequel and after scrolling through for an hour or so decided it wasn't for me. Even though I paid for a plan, that was non-refundable I requested one anyway and the support staff acted quicky and issued my refund.
25 July 2026
Reply from Sequel
Dear Customer!
We appreciate you sharing your experience with us. We understand that our service wasn't the right fit for your needs, and we're glad our support team was able to assist you promptly with your refund request.
Not worth it.
The app was easy to use but found that the men were much, much younger than I had entered on my account. Also I didn’t find anyone local to me.
22 July 2026
Reply from Sequel
Dear Customer!
Thank you for sharing your feedback with us.
We’re glad to hear that you found the app easy to use. At the same time, we understand how disappointing it can be when the profiles shown do not match your preferred age range or when there are not enough local matches available.
You can adjust your Discovery Preferences in the app to set a more specific age range and location preference. However, the number of local matches may vary depending on member availability in your area.
We appreciate your feedback, as it helps us improve the matching experience for all Sequel members.
Sequel Support Team
Tiffany Harrington and the Sequel Team…
Tiffany Harrington and the Sequel Team were extremely kind snd fast in getting my requests handled!!! Thank you!!!
19 July 2026
Unprompted review
Reply from Sequel
Dear Connie!
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to handle your requests efficiently and kindly. We always strive to provide excellent service, and it's rewarding to know we succeeded.
Excellent Response Time
I contacted customer service with a question about my account. Not only did I receive a reply within minutes of sending the email, but the issue had also been completely resolved. I appreciate great customer service.
19 July 2026
Reply from Sequel
Dear Hope!
We are so pleased to hear about your positive experience with our customer service team. It is wonderful to know that we could resolve your account question quickly and efficiently. We truly appreciate you taking the time to share your feedback.
Jane was quick with response and got me…
Jane was quick with response and got me taken care of quickly and professionally.
17 July 2026
Reply from Sequel
Dear Gary!
We're so glad to hear that our team was able to assist you quickly and professionally. We appreciate your kind words!
Thoughtful and timely service
14 July 2026
Reply from Sequel
Dear Customer!
Thank you for your kind words!
We're delighted to hear that you had a thoughtful and timely support experience. Providing prompt, attentive, and helpful assistance is always our goal, and your feedback means a lot to our team.
Thank you for choosing Sequel. If you ever need anything else, we're always here to help.
Sequel Support Team
As soon as I signed up for it
As soon as I signed up for it, I knew it was a mistake. They make it almost impossible to cancel. I got a bunch of messages from guys out of the country and seemed like they were scamming. Most of them I didn’t open up. The whole thing‘s been really frustrating. It’s very confusing when you choose a membership. They keep making you buy more points to chat with someone.
1 July 2026
Unprompted review
Reply from Sequel
Dear CC,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations and understand how frustrating it can be when the platform feels confusing or does not provide the experience you were looking for.
We appreciate your comments regarding the cancellation process, the clarity of our membership options, and the credit system. We understand that transparent pricing and straightforward account management are important, and feedback like yours helps us identify areas where we can improve.
We also take concerns about suspicious interactions seriously. If you encounter profiles that appear misleading or violate our policies, we encourage you to report them so our Moderation Team can review and investigate them appropriately.
Your feedback is valuable to us, and we appreciate you taking the time to share your experience.
I have a problem with my only child hospital in coma
I have a problem with my only child in a coma and you all have bean concerant of my problem and answered right back.
9 July 2026
Reply from Sequel
Dear Cheryl,
We are very sorry to hear about the situation regarding your child and his health. We are glad that our assistance and feedback to you were as quick and high-quality as possible.
Providing prompt and courteous support is one of our top priorities, and we're pleased to know we met your expectations. Thank you for your trust and support.
If you ever need assistance again, please don't hesitate to reach out.
You can improve by having a real human…
You can improve by having a real human being answer your questions. This site sucks. Can’t get anyone to cancel my membership.
6 July 2026
Reply from Sequel
Dear Customer!
We're sorry to hear about your experience and apologize for the frustration this has caused.
Our support team is made up of real people, and we're here to help. If you're having trouble canceling your membership, we'd be happy to assist you directly.
Please contact us at support@thesequelapp.com. We'll do our best to resolve this as quickly as possible.
We appreciate your feedback and the opportunity to make things right.
Customer Support Team
Great customer service
I signed up, and almost immediately knew it was NOT working for me. I sent 1 email asking to be canceled and a full refund---- and I GOT IT. NO ISSUES. NO PROBLEMS. VERY CONSIDERATE!!
6 July 2026
Reply from Sequel
Dear Peggy!
Thank you so much for your kind review!
We're glad we could resolve your request quickly and make the cancellation and refund process smooth and hassle-free. Providing prompt, considerate support is very important to us, and we're happy to hear that this was your experience.
Thank you for giving Sequel a try, and we truly appreciate your feedback. We wish you all the best!
Customer Support Team
The ladies resolved my problem…
The ladies resolved my problem excellently. Very polite and efficient!!
6 July 2026
Reply from Sequel
Dear Clive,
Thank you for taking the time to share your wonderful feedback.
We're delighted to hear that our Customer Support Team was able to resolve your issue efficiently and that you found the service polite, professional, and helpful. Your kind words are greatly appreciated and serve as wonderful encouragement for our team.
Providing prompt and courteous support is one of our top priorities, and we're pleased to know we met your expectations. Thank you for your trust and support.
If you ever need assistance again, please don't hesitate to reach out.
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