Love my items packaged nicely. The Chinese certificate attached was confusing as you can’t read it. I loved the price and the easy purchase options. It was my first purchase but I enjoyed the process... See more
Company replied
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Review summary
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I really trust The RealReal, but I wish they had more/better photos of each item. The lighting isn't great and they don't provide pictures of the label, which means you need to do a lot of research, e... See more
Company replied
The ordering experience was great. Ordered 2 Tori birch bags. I ordered 2 preowned bags which were supposed to be in very good condition .One was in great condition as listed. One looks quite used and... See more
Company replied
Easy transaction. The bag was in great condition except the listing stated there was an adjustable shoulder strap but it was not included in the shipment.
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Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
136K reviews
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No tags in my Niki Lotan pants
No tags in my Niki Lotan pants. Either pair. I have no odea if they actually Are Nili Lotan.
7 October 2026
I can't believe it costs $15.95 for…
I can't believe it costs $15.95 for shipping and then you have to pay $15.95 to ship it back if it doesn't fit. The dress I ordered was way too small.
1 October 2026
Always pleased with The Real Real
Always pleased with The Real Real. Great prices. Excellent quality & a variety of products. Thank you so much! Very happy.
7 October 2026
The bag was the way I expected.
1 October 2026
I absolutely love the items Ive…
I absolutely love the items Ive purchased & was pleasantly surprised by the selections & quality of the items, Ive received. Everything’s super affordable & there’s something available for every budget. Im addicted!
7 October 2026
My pink sweater looks great and fits…
My pink sweater looks great and fits true to size. I am very happy with my purchase.
Very light weight but warm.
7 October 2026
Poor Presentation
It's in excellent condition. I can't believe they didn't put it in a box though. It was just in a bag and thrown in a big box.
7 October 2026
RxtrI already wote a note to customer…
I already wote a note to customer service. I purchased the purse in Canadian funds but when the ite. Arrived I was asked to pay 399. Dollars for customs. If I had not committed to getting rhe purse for a friend I would have refused it. Its ridiculous that the additional costs for customs would not be mentioned when completing the purchase.
7 October 2026
Item was exactly as described I am…
Item was exactly as described I am happy with my purchase!
7 October 2026
The level of service was great
The level of service was great. My shoes came at a good time.
3 October 2026
First purchase and I am very impressed…
First purchase and I am very impressed with the high standard quality rating. I was concerned about the “good” rating of my item, but I am very pleased with the condition.
7 October 2026
I sent an email 3 days ago about an…
I sent an email 3 days ago about an item that I need to return tgat I received on Saturday. No one has contacted me yet about my email.
7 October 2026
WORST EXPERIENCE
Item has stil not arrived. Countless discussions with customer service who apologize but are inefficient and frankly useless. Your customer service and shipping team are not coordinated. I will never purchase from you again.
7 October 2026
TRR Has Gone Down Hill
Disappointing experience with both buying and selling from TRR. I’ve been a loyal customer for over 10 years but now they have officially lost me. Recent experiences have been very unprofessional. Peace out TRR.
7 October 2026
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