northlineexpress.com Reviews 

Very disappointing experience and Charles Morrison should be fired.

I placed an $8,000 parts order after specifically verifying with the company that all of the parts were in stock and readily available to ship. A week after placing the order, I was contacted and told that several items actually had a four-week lead time and my order has not be processed. Since I needed the parts ASAP, this was extremely frustrating, but I decided to proceed with the order.

Two days later, I received a shipping notification stating that everything had shipped. I tried contacting them to find out exactly what had shipped and where the order was, but couldn't get a response.

The next tracking update showed the shipment was out for delivery in the wrong state over 1,500 miles away. I contacted customer service again and was passed between multiple people without getting a clear answer. Eventually, I was told the shipment would be rerouted, but they couldn't provide any estimated delivery date.

It's extremely frustrating to go from being told "everything is in stock and can ship right away," to "some items have a four-week lead time," to "everything has shipped," and finally finding out the shipment is being delivered to the wrong state with no ETA and not everything was shipped.

When I asked how this happened and what they could do to resolve it, the best solution they could offer was essentially to cancel the order.

For an $8,000 order, I expected significantly better communication, accuracy, and customer service. Unfortunately, this experience has caused unnecessary delays on my project and left me starting over ordering materials elsewhere.

Items arrived damaged, sent emails with pics, havent heard back. Half of the product leaked in the box(toxic product btw)

Charles morrison and martin flora dont let them sell u shit i have been waiting for 3.5 months for insulation and have got the run around non stop 650 bucks gone and noone gives a shit

Fireplace blower is garbage. Blows almost no air. Extremely poor design. After I read about the return process, I just threw the unit out. Horrible experience.

The ordering process is extremely laborious and as if Northline does not care to sell anything. Ordered a hearth. Went back and forth with emails and phone calls to pay them. Then four months later I finally get someone on the phone to be told they will call me back. A month goes by and I reach out for the third time since that call to be told they no longer sell those. I just don’t get it.

I am choosing 3 because the product is well made. I purchased a 24' lifetime fire place grate with a basket height of 4 5/8" However, it took a long time to be shipped from the distributor. I called customer servive after it did not ship for 10 days. I was told the company claims they have no control over the process, but I was given an accurate arrival date. Furthermore, the money was held in my account until it shipped. The product showed up with a cardboard box taped around it. The legs were sticking through the cardboard. Both ends were totally exposed. This app will not allow pictures. UPS shouldn't have shipped it in that manner. Finally, it weighs only 29 pounds not 39 pounds as described on the wesite.

Sent back pipe that was never taken out of the box. Still haven’t received a refund. Now they have my money and the pipe! Buyer beware!!

My father purchased a fireplace grate and come to find out they were out of stock and had no idea when they would have the item in stock. Obviously he canceled the order and asked for a refund since nothing has been shipped. They continue to say it’s in the “fulfillment process” so no refunds when there is nothing that’s being fulfilled. It also said “next day delivery” and it’s been 4 business days. It makes no sense. Please give refund if you cannot fulfill the order.

Arrived on time

I can’t remember a customer service experience as good as the one I had with North Line Express. It would be impossible to improve on the quality of their attention to detail, thoughtfulness, professionalism and kindness. I would’ve given 10 stars if that option was available. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I had a damaged section & it was taken care of.
THANK YOU!!!!!!!!!!!!!!!!!

Wonderful product! Great price! The material is top notch. Stitch work excellent!

Everything, from the order to the delivery the whole experience!!

When I first ordered the product I was provided a delivery date of July 1. About 8 - 10 days after I placed my order, and had received a confirmation, I contacted to check on my delivery. Northline had no record of my order and said it would be about another month for delivery. At first my customer service agent, via email, was very helpful, then went silent. After continuing to press, I eventually received a new order receipt with a $0 balance and a new delivery date. To me this stated that the order, which had been made and charged to my credit card, had not been placed and had I not called, the product would not have been shipped. This is my second order through Northline and the first experience was very smooth. I wish someone had actually called me, versus ghosting me and making me do the follow up.... Eventually happy, but I had to do the service recovery work for them.

I never received the item!

They were very helpful and made sure I got the products I ordered. After I ordered they informed me that my order was in backorder and let me know what my options were. After asking about one of the options, they said that they were able to get the manufacturer to drop ship the product to me. Every step of the process they kept me in the loop and let me know what was going on.
I did receive my products fast, however one of them had paint cracking and peeling off, along with a missing part. However this was not fault of theirs.
I reached out to them and within 24 hours they had talking to the manufacturer and had a new product on the way. I did not even have time to reply to the first email reply about the problem and they had even thing lined up to fit it and set to ship me the new item.
I would definitely get more products from them again in the future.

I bought something from them and they gave me a confirmation email. I waited a week and emailed them since I didn't get a shipping notification and they told me they didn't have the item. Why let me buy it then?

Fire pit cover showed up as described. No issues.

They had a difficult to find item at a VERY good price. It arrived in a timely manner. Literally nothing to complain about!