I appreciate the service offered. As a single independent woman I would not be able to afford certain higher priced items. Klarma has made these available to me at an affordable rate without having t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What would I do without Klarna? It is reliable, convenient and makes things possible when they look impossible. I’ve never had a problem with any transaction after using Klarna for 5 years or so. Kla... See more
Company replied
"So helpful and easy to use!" I love how simple Klarna is. Splitting payments into 3 makes budgeting so much easier — no stress, no interest, and checkout is super fast. The app is clear to track pay... See more
Company replied
It’s makes so much easier for me to buy stuff without changing it and paying interest. Since I get paid biweekly, it takes out the payment automatically after each pay Pernod making it easier for me t... See more
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Company details
Written by the company
Klarna is the AI-powered global payments and commerce network, on a mission to make shopping smarter and more flexible. Trusted by over 111 million shoppers, Klarna processes 2.9 million transactions daily, providing payment solutions that empower consumers and drive merchant growth. With Klarna, shoppers have the freedom to pay their way—in full, later, or through financing—providing flexibility while seamlessly connecting merchants with high-intent shoppers driving conversions and customer satisfaction. More than 790,000 merchant partners—including Uber, H&M, Saks, Sephora, Macy’s, IKEA, Expedia Group, Nike, and Airbnb—leverage Klarna’s payment options, and marketing solutions to enhance the shopping experience and build long-term customer loyalty. From payments to personalized shopping, Klarna is shaping the future of commerce. Klarna was founded in Stockholm, Sweden and now has offices in Stockholm, London, New York, Berlin and many more. We offer products and services to consumers and retailers within payments, social shopping, and personal finances. Learn more at Klarna.com
Contact info
Sweden
- klarna.com
4.5
Excellent
614K reviews
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Very easy service to used
15 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
ive used Klarna several times
ive used Klarna several times. love being able to get things i want/need and being able to pay over time. its like lay a way all over again. isnt it great!!!!!!
14 October 2026
Reply from Klarna
Thank you, Holly! We're so glad you've used Klarna several times and love being able to get what you want or need and pay over time. We're happy it feels like layaway all over again, and we agree, it's great! We appreciate your loyalty.
i just love to shop here i can always…
i just love to shop here i can always get my size and always stock up .
14 October 2026
Reply from Klarna
Hi Rosalind, thank you for the great review! We are glad you enjoy shopping with Klarna and find it easy to stock up 😊
Reply from Klarna
Thank you for your wonderful feedback, Patricia. We are thrilled to hear that you find Klarna easy to use and that it is accepted wherever you need to shop. We appreciate your trust in us!
Reply from Klarna
Hi Abil, thank you for the awesome! We are glad you enjoy using Klarna. We also appreciate your feedback on where we can improve. If you have any specific suggestions, please reach out via the Klarna app by tapping Customer Service on the Home screen 😊
I love that I can pay in payments I…
I love that I can pay in payments I don’t always have cash on hand for things.
9 October 2026
Reply from Klarna
Thank you, Angela! We're so glad you can pay in installments when you don't have cash on hand.
Good experience…
Whilst I was initially disappointed with Customer service, regarding a refund I quickly revised my view when they dealt with the issue very quickly and efficiently.
12 October 2026
Reply from Klarna
Hi Gill, thank you for the great review! We are glad our team was able to resolve your refund quickly and efficiently 😊
I’m really happy that I found this…
I’m really happy that I found this lender’s website ❤️.
14 October 2026
Reply from Klarna
Thank you, Zoila! We're so happy you found us, and we're delighted you feel this good.
Reply from Klarna
Thank you for your amazing feedback, Henry. We are pleased to hear that the low payments make it easy for you to shop at most stores. We are happy to have you onboard!
Deliveries are always very accurate… everything accurate
Deliveries are always very accurate always on time always affordable. It’s a win win win.
I’m not sure of the last time that I used you guys… Because so much has happened. I had a house fire lost everything I left my fiancé blah blah blah, but you guys always came through and made me happy. I’ll be willing to try again soon.😍
14 October 2026
Reply from Klarna
Hi Leslie, thank you for the lovely review! We are so glad Klarna has been there for you and that you have found it affordable and easy to work with. We look forward to welcoming you back whenever you're ready 😊
Reply from Klarna
Thank you, Ramon! We're delighted Klarna is easy to use and reliable for you, and we're happy to hear you'd rate us even higher.
Reply from Klarna
Thank you for your lovely feedback, Alona. We are delighted that your experience with Klarna has been so positive, this is what we work towards. We appreciate your trust in us!
Klarna is very efficient
Klarna is very efficient, effective and user friendly. It help you even to keep track with other sites you have purchased from.
They give several options and they are very affordable.
When you purchase please do remember to pay .
11 October 2026
Reply from Klarna
Thank you for the great review! We are glad you find Klarna efficient, effective, and user friendly, and that it helps you keep track of your purchases 😊
Reply from Klarna
Thank you for your wonderful feedback, Israel. We are delighted to hear that everything has been good for you whilst using Klarna. WEe3 are happy to have you onboard!
Reply from Klarna
Thank you for your lovely feedback, Michele. We are glad to hear that you find the Klarna app easy to use. We are thrilled to have you with us!
I feel like KLARNA is a much better…
I feel like KLARNA is a much better company then most credit card companies
They help u get items you want with easy payments
Increase your spending limit very often
Just a better company all the way around
KLARNA is my favorite and only app I use for buying items with easy payment plans!!!
Thank you KLARNA
14 October 2026
Reply from Klarna
Thank you, Valerie! We're delighted Klarna makes it easy to get the items you want with flexible payments, and we're glad you feel we're a better company overall. We really appreciate you making us your favorite app for easy payment plans. Thank you for choosing Klarna.
Really difficult to deal with when you…
Really difficult to deal with when you have a problem. Over reliance on A1. Need an email address for customer service.
12 October 2026
Unprompted review
Reply from Klarna
Thank you for your feedback, Paul. We are sorry that getting help has been difficult, and we understand how frustrating it is when you feel you are not speaking with a person. We will message you via the Trustpilot platform asking you to share your contact details, so that we can reach out to you directly and assist you further in resolving this.
Simple easy and fast
8 October 2026
Reply from Klarna
Hi Adam, thank you for the great review! We are glad you find Klarna simple, easy, and fast 😊
Reply from Klarna
Thank you, Stephanie! We're so glad payments always help you out.
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