Hotmart Reviews 

Terrible services, they over charged me and have not answered my emails. Scam artists with no sense of customer experience.

I’m giving Hotmart one star because I’ve been dealing with account problems for about two weeks and the experience has been extremely frustrating.

First, I had issues getting my identity documents approved. I had to submit them around eight times before they were finally accepted.

Now that my documents are approved, I still cannot properly use my account because I am locked out by the authentication system. The verification codes stopped arriving in my email, I already used all of my recovery codes, and I currently have no way to log in.

I have contacted support multiple times, but I keep receiving general instructions that I have already tried and that do not solve the problem.

This is also affecting my business. People are trying to buy products from my store, but I cannot finish setting up my bank account because Hotmart requires me to log in first, and I cannot access my account.

After about two weeks, multiple document submissions, and repeated support requests, I still cannot fully use an account that has already been verified.

Hotmart needs to seriously improve its customer support and account recovery process, especially when a verified seller is completely locked out and unable to receive payments.

My intention was to sell a digital product via the Hotmart platform using the affiliate program. A problem arose, support failed to resolve it, and I am now considering withdrawing my product from Hotmart.

EDIT: AVOID, AVOID, AVOID — this is a modern‑day con operation. Absolute fraudsters!!! I STILL haven’t received a single penny of the refund on my card. Nothing.
Your company keeps hiding behind endless tickets, fake “AI support,” and empty promises.
You charged me twice for something I didn’t even want, and now you’re dragging this out like a scam operation.
The invoice you sent doesn’t even show my card details or any proof of a refund — it looks completely fabricated.
Stop wasting my time and return my money immediately!!! ((I am still waiting for my refund, and your ongoing silence is nothing short of deliberate misconduct. You charged me twice for products I never agreed to buy, in a language I don’t even use, based on a blatantly false advert. This is not a mistake — it is predatory behavior.

I followed your refund process exactly as instructed, yet you continue to withhold my money. At this point, your refusal to act looks intentional, and I am treating it as such.

I am escalating this aggressively. I am filing formal complaints with consumer protection agencies, my bank, payment processors, and every platform where your company operates. I am documenting every delay, every unanswered message, and every sign of deceptive practice. If you fail to process my refund immediately, I will pursue every available action to expose this behavior publicly and legally.

You have one last chance to fix this. Refund me NOW — or deal with the consequences you are actively creating.))

Everything is wonderful; the support is excellent—it’s great to see. It is a pleasure working with you...

I ordered 3 products from this company in July and, as I couldn't really afford to pay for them up front, I opted to pay for them in 3 monthly instalments. However, I have recently received a total of 13 emails over the last 2 months, telling me that my instalments are now overdue and to settle them. Having contacted my card provider, they told me that they had blocked my card from making further payments, because they were suspicious of the integrity of the company! I wished they had told me, otherwise I could have organised a different method of payment. As I have received each email regarding each product, I have clicked on the 'settle payment' button, only to be taken to another page which asks me to update my payment. I have done this for each of the 3 products,and received confirmation that my payment method had been updated, but I STILL keep receiving emails about my overdue instalments! On checking the in information they list for my orders, I note that they have not changed my payment method at all, as my old card number is still there. I replied to these emails each time, but I get a very short response, telling me that it is a no-reply email address and directing me to their 'help' and 'customer service' pages but it is almost impossible to find a way to simply pay what I owe! I even tried emailing them on their 'support' email address, but received no response - apart from 3 further emails requesting payment! I am becoming so weary of this useless bunch of idiots, and I am beginning to see why my old card company blocked further payments from them. I just want to settle my payments, but I have no idea how to do that. I HATE HOTMART!!!

My Hotmart account was suspended, and approximately €10,000 remains withheld. My last transaction on the platform was on June 14, 2025, and, to my knowledge, there are no chargebacks, refunds, or pending buyer disputes on my account.

I have contacted Hotmart Support several times. I explained that I am not requesting the reactivation of my account and do not intend to continue selling on the platform. I am only asking for the release of my remaining balance.

Unfortunately, the responses I received repeatedly confirmed the account suspension without providing:

* The exact reason for retaining the entire balance;
* Details of any outstanding financial obligation;
* Evidence of pending chargebacks or buyer claims;
* A specific date or clear conditions for releasing the funds.

Hotmart eventually informed me that both my account and balance would remain blocked indefinitely. For an amount of approximately €10,000, I believe I deserve a specific, documented, and transparent explanation rather than general references to the Terms of Use.

I remain available to provide identification, banking documents, or any information required to complete the verification. I hope Hotmart’s legal or compliance team will review the case, provide a clear explanation, and release any funds that are not linked to a documented obligation.

I will update this review if Hotmart provides a fair and concrete resolution.

Bought their Kirei training course. Written protocol bears no resemblance to the video Complete waste of money

They were really helpful

I bought a gluten free bread recipe page and the recipes were not any different than my current ones. When I went to get a refund (purchased 3 weeks ago) with the 60 day purchase warranty, Hotmart said I purchased it in December (of 26 no doubt) and could not get the refund! I have the purchase receipt for Aug 12. There is no way to contact them! Even when they responded to this review I was still denied the refund because it still says I purchased the item 4 months forward from the date I actually purchased it! Seriously, if you make the mistake, then fix it! Thieves!! After an hour of continual searching after this experience, I was able to get a hold of the actual vendor and they have said I could get refund from them and I assume Hotmart would not be involved.

I was going to purchase book named 300 Art activities for kids. I received an email that my purchased has to be verified first. Since I was conscious about verifying a second time with my credit institution password, I stopped the whole process. Later I found that someone tried to get into a former Robinhood account. So, this page is a scam.

I purchased a course that was a scam and am now billed monthly what was advertised as the total cost of the course. I have tried to use the chatbot to help me but it says that It couldn't understand my question and that my email or transaction code is not valid.

Complete the data

My Hotmart account was permanently blocked (Protocol 11656436) on the grounds that I was selling illegal IPTV systems. This is completely false. Every product I have on Hotmart is a digital book, nothing related to IPTV or streaming in any way.

The only explanation I can think of is that a third party took my checkout link and posted it on an IPTV website without my knowledge, causing a sale to appear as if it came from that site. I had no control over that and no involvement with it whatsoever.

As a result I have lost access to my account and my available balance is now frozen with no clear path to recover it. I was given no chance to explain myself before the permanent block was applied.

I have sent a formal appeal referencing the protocol number and I am still waiting for a response. If Hotmart reviews the actual content of my products they will see there is nothing illegal there.

I hope someone from the team reaches out to resolve this properly.

Very good service! they resolved my issue. Thank you!

Bought a book, never received it. No answer from Hotmart

They finally contacted me. And have received the recipes by ebook.......but it took a long time!

Excellent services

They advertised and sold and invoiced a digital product except they never delivered it!
100% scam!

I haven't received payment for my PAID content on this site.

I haven’t really used the app as much as I’ve wanted to but what from what I’ve seen I know it’s a very profitable platform. Just have to learn how to become a digital marketer