Hitchweb.com Reviews 

I placed my 1st order for a 5th wheel hitch install kit, the kit arrived with many missing parts, I documented the short-ship situation, contacted the company and they quickly made the issue right, shipped the missing parts ( and then some!) and apologized for the inconvenience. All fine in a quick and timely matter . Great service, these people are hood people!
Thanks

Wow, received a partial order right before leaving on my trip. No rack no kayaks this time around. Company will not ship me complete order. Have not even received a shipping label as of yet to ship back incomplete order.

I do not recommend!!!!

Great service, product arrived early which was critical in my situation.

I bought AVS rain guards from Hitchweb Canada from Walmart and there was some scratches on the product. I emailed them and got a prompt and friendly reply. The team offered very great customer service and rectified the issue. I love when companies stand behind their product and I would buy other products from them knowing the level of customer service they offer. It’s refreshing to run into companies like this because nowadays it’s hard to come by. Thanks again, would highly recommend them.

Fast efficient service
Great products
They will go to bat for you if there is a problem
Very happy with their customer service

They had the part in stock which was otherwise difficult to find. Price was right and the part fit perfectly.

i'm JACQUES V. i ordered with Karen a awning motor - for use with freestyle wall mount awnings - CAFR001862 an my order was done on april 15/2026 - my order #W000191874 for $426.38 canadian AND i haven't receive it yet an we are april 22/2026, No news and no confirmation - What's going on ?

OK, April 14 > Like to excuse myself and make a correction, it was my fault because i had not check with postal office, Than i just did a hour ago after Derek from hitchweb told me that it should be at the postal office, i did check and i got it.
So Thanks to hichtweb for there care and fast service.
Thanks again and see you some other time for more stuff.

I had made a mistake on an order and ended up double ordering a part. The service desk was very prompt with their help. The order was corrected and my charges were reversed. Good job!

I am absolutely astounded by my experience with this organization. Being able to text in for client interactions is such a cool feature. Their prices were better than anyone else I could find for my items.
I’ve been waiting for leaf springs from another distributed for over a month. I ordered these leafs and they arrived TWO DAYS later
Not to mention the delivery service they used. I’ve seen tons of reviews from other companies that the leafs are scratched and destroyed when they arrive. Mine were in great condition, my delivery driver wouldn’t even put them down on the ground he waited for me to return with each one and handed them off to me just to be extra courteous.

100% 5-star so pleased with these guys.

Purchased a CO2/propane detector for my converted van. Great product (accurate description, perfect fit), fast delivery (3 business days to GTA) and super responsive Customer Service (never waited for more than a few minutes for an email reply to my queries). Thanks, Leena! You have a new customer for life.

Excellent online purchasing experience. High quality products that met our needs, great individual personalized customer service, order processed and shipped immediately. Competitive prices. Our CSR kept in touch until product arrived at our door. Highly recommend Hitchweb.com.

Update:
Since posting my original review, I received a thoughtful response from the president of Hitchweb, who personally followed up to ensure my return was authorized and progressing smoothly. I appreciate the transparency and their commitment to improving customer communication by moving away from scripted responses. It’s reassuring to see leadership taking an active role in addressing concerns and working toward better service. I’m hopeful the return will be completed without any further issues.

I had a really disappointing experience with Hitchweb. I ordered a hitch but never got a chance to use or even open it because I had to leave the country unexpectedly for a family emergency. While I was away, my car was totaled, so by the time I returned, the hitch was completely useless to me — still untouched in its original packaging.

When I reached out to return it, they refused at first because it had been over 45 days. After I explained the situation, they agreed to allow the return if I sent pictures showing the item in its original packaging and paid a 20% restocking fee, which I accepted.

But then they claimed the item had paint chips and said the warehouse might reject the return — even though the hitch was never installed or used, and the damage must have been there when it arrived. Now they're saying if the return is denied, I have to pay for shipping to get it sent back to me.

This whole experience felt like they were just looking for a way to avoid responsibility. I understand having policies, but there should be some flexibility and basic customer care — especially when the product was clearly never used. This was my first and definitely last time ordering from Hitchweb.

Problems began as soon as it shipped. The address was changed when Purolator picked it up from them. When I changed it back to the original address, Purolator penalized me wit 4 more days of shipping time. However, it didn't end there. the toilet I ordered arrived, but it was not as described on the website. I ordered a DOmetic 320 14" height standard toilet. They sent me a long bowl toilet which won't work in my space. When I called customer support to try to get it corrected, they were uncooperative and wouldn't accept fault, refused to arrange for an exchange for the model that was advertised.

I placed an order and had a few issues after ordering. I reached out to Derick and he took care of the situation instantly. I would buy from this company again without even giving it a second thought. The product and service was second to none.

pretty disappointed, if I'm going to be frank. I was eager to support a local business but the courier Hitchweb used didn't follow the delivery instructions provided and left the package in a public area. The shipping notification email didn't come through either so I had no idea the package was even on its way. By the time I got the tracking and "proof" of delivery, the package was missing.

Hitchweb first said it was too bad, they couldn't guarantee the courier will follow instructions. They then approached the courier who said it wasn't their problem because I didn't include a request to have the package sent to a pick-up point (despite not getting the shipping confirmation email Hitchweb said I was supposed to get after ordering).

Hitchweb refused to take responsibility for their courier's error and said I was out of luck. I pressed on, they offered a store credit a few weeks later but one of the items I ordered was out of stock. I had ended up buying the products elsewhere just over a week after the original order was "delivered" and they are refusing to issue a refund, so I had to proceed with a credit card chargeback for Goods Not Received.

I would buy again from hitchweb again in a heartbeat and recommend for anyone looking for professional courteous service. My order was messed up no fault of my own and Derick help get it sorted out doing everything he could from his end order was rerouted back to them and new order shipped out at same time received parcel in record breaking time. Again hats off to Derrick for the amazing service and all the help you were

I had a fantastic experience with one of your staff members that I wanted to share.

I recently ordered a part that I thought was correct for my RV hitch. Sharlene reached out to me, explaining that the part wouldn't work with my specific hitch. She not only offered a full refund, but she also went above and beyond. Sharlene used Google to try to find the right part for me and provided contact information for the manufacturer.
I am a senior manager in a client-facing company in Alberta, and I know great customer service when I see it. Sharlene was exceptionally helpful and remarkably friendly. She is a true asset to your company, and she deserves a raise!

Thanks to Sharlene's outstanding service, I am now a loyal Hitchweb customer. I'll be back for my next purchase soon, especially since the weight-distribution hitch I currently have is from a manufacturer who is no longer in business. Please pass on my sincere thanks to Sharlene for her incredible help.

Right from the first phone call to receiving the delivery (which arrived early!) I had excellent customer service. It was a treat to call and speak with a real person right from the start. Thank you so much.

You should be ashamed treating your customers like this. I gave one star and not zero because I got my money back, but I made all the effort.
Basically, you falsely advertised a product that did not work, I wasted my time installing it. Then you had the gall to force me to contact your supplier to fix things. Then you did not believe me. I had to prove to you that you made a mistake all while trying to help you.
It is all in the 17 emails exchanged with your customer support.
In the end, I had to ship it back, got reimbursed. No sorry for our mistake no nothing. Shameful.

For example, this is your first email: Hello B, unfortunately since this unit has been discontinued it is not longer showing on the manufacturer website the fitment guide. IF you are having issued with installation please give Curt a call directly at 1.877.287.8634 and speak with their tech team. They will be able to assist further with any installation questions or concerns you may have.
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Here is the rest of the excruciating exchange that I post here so that your customers know what they are dealing with.
Hi

I have followed your instructions and called the manufacturer CURT.
They have confirmed that part CURT 13416 does not fit the Rav4 prime as indicated on your website. The correct number is 13615.

I would like to know what are the next steps, as I have followed your ordering details for a wrong part and I am now wasting time. How can I get refunded for the wrongly advertised part on your website?
By the way, this part is still advertised on your website: wwwhitchwebcom 2023-toyota-rav4-prime-trailer-hitches
Here is a screenshot from today. Obviously, If I order from the Rav4 prime section, I expect to get a part that fits, and the mistake is not on my end.
image.png
Please find a way to make this right.
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Part of the answer, where you make me work for your mistake: Please provide the information and photos require so we can find out what is going on with this hitch and why it doesnt fit when Curt is telling us it should.
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Hi,
I have not made any modifications to my car.

This is what the shape of the hitch should be. It is with a horizontal installation, as the hitch I got is vertical.
image.png

I have done enough to solve the problem. I will not be the only customer with this complaint and I suggest you and CURT figure this out.
It is not the customer's responsibility to correct your mistakes.
Thank you.

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If you would like for us to help you further and investigate on this matter we do require the VIN number and photos of how the hitch does not fit. Without further proof there isn't much Curt or we can do to correct this issues. We do need your cooperation in order to find out where the problem lies with this hitch.
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By asking my VIN number, you are asking some personal information that i dont believe you should, as a leverage. And you should not need my cooperation to fix your mistakes, you should just DO YOUR JOB!
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Hi
This will be my last email.

I have given you the info that your product is wrongly advertised and doesnt fit my rav4 prime xse2023.

I have contacted your supplier, who confirmed that the part doesnt fit: CURT 13416 does not fit the Rav4 prime xse as
indicated on your website.

This conversation will be an example of a well intended consumer that simply wants the problem resolved, and the answer from hitchweb not taking responsibilities.

I am very sad and this is unfortunate. That has been going on without proper effort on your part.
I bave reached my limit.

Reimburse me now for the full amount.
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Hello, without your VIN number and photos showing how this does not fit your vehicle we are unable to figure out why this hitch does not fit.

As stated before Curt has confirmed with us this is meant to fit your vehicle.

If you would like for us to help you further and investigate on this matter we do require the VIN number and photos of how the hitch does not fit. Without further proof there isn't much Curt or we can do to correct this issues.

We do need your cooperation in order to find out where the problem lies with this hitch.

You can provide with your VIN number and photos at your earliest convenience if you would like for us to look further into this matter.
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Hi
The VIN is .
As for pictures, this request is not feasible. How can i take a picture of a part that doest fit, underneath my car? The pictures showing horizontal installation vs vertical should be enough, hence this initial question if a bracket was missing.
But here is a picture of the part, with the vertical installation.

Now do your part. See with Curt and stop wasting my time. I'm currently doing your job.

As your advertisement says, you are truly unapologetic for your mistakes.

Very disappointed.

I ordered a fridge at 3pm on a Tuesday and it arrived to my campsite by noon on Wednesday. Very happy with the whole ordering and delivery process. So far the fridge looks perfect, and with the sale price and free shipping it saved me over $900.00 compared to a local shop.