Gonser Reviews 

Excellent customer service! I contacted Gonser to request a copy of an invoice, and they responded very quickly and provided exactly what I needed. The communication was professional, friendly, and efficient. I am very satisfied with their customer assistance and the overall experience. Thank you for the excellent service!

This company is an absolute catastrophy, they reply to emails with a delay of an average of one week, Their accounting is an absolute mess, They completely disregard any requests made to them. Avoid this company like the plague.

excellent! very quick postage and the quality af the broom sets .Thanks

I ordered a bed from GONSER.CH in August when it was shown as being in stock. I was informed that the bed would be shipped in three separate packages on a specified date. However, only one of the three packages was delivered; the other two have never arrived.
I have contacted customer service several times, but instead of providing any concrete information about the missing packages, I keep receiving the same standard response explaining that multi-package orders may be delivered separately.
I understand that packages can arrive on different dates — that is not the issue. The problem is that nobody can tell me when the missing packages were shipped, where they are, or when I can expect them. It has been a month and still no concrete answer.
I find this very disappointing and would expect much better communication and customer service.

Unexpected very fast DELIVERY 🚚 I was so surprised, of course, I was overwhelmed. Very easy for a woman to montage both the Plant Shelves ordered. One is very light, fine for my Cacti etc. Just what I was looking for and the other 2 shelves gave a subtle touch to my apartment. so glad that I found it at GONSER.ch Thank you very much for the delivery and excellent product. I recommend.

⭐ 1 STAR — Extremely disappointing experience

I am extremely disappointed with GONSER. I ordered a complete weight set, but the product I received was **incomplete**, with essential parts missing, including the barbells and connector.

What am I supposed to do with a product that cannot even be properly used because important parts were not delivered?

The most frustrating part is the **lack of customer service**. I have contacted GONSER by email regarding the missing parts and the return/refund, but I have received no proper response. I am simply left with an incomplete and unusable product and no clear solution.

I do not understand how a company can send an incomplete order and then make it so difficult for the customer to get help. I paid for a complete product, not a box of parts that I cannot use.

At this point, I do not want a replacement or an excuse. **I want to return the incomplete product and receive a full refund as soon as possible.**

Based on my experience, I would **strongly advise people to think twice before ordering from GONSER**. The product was incomplete and the customer service experience has been extremely frustrating. no one answer the email unless the auto reply , no direct way to contact them or return the product. avoid at any cost.

Very poor experience from start to finish.

I had to cancel and order and had immediate assistance. Thank you!

Quick delivery
Sturdy materials.
We needed a folding desk for our music recording studio and this one fits perfectly 👌

One of the items came broken - can happen. The products here are cheaper than the competitive brands, so this should be accepted by customers as long as the product can be replaced. The customer service did a great job in order to replace it. Now all works

The order arrived very fast and in perfect condition.

Gonser was kind enough to offer me a coupon for the price of the purchased items, to avoid further unsustainable transports and expenses.

Usually delivery is as per estimate. Packaging is always sufficient and not too much waste.

Two days later after ordering the product is still not sent. Contact only via email, bullshit AI is answering, no human contact. Avoid this platform, Galaxus is more trustable.
Ordered today, delivered tomorrow is bullshit. Transporter Planzer confirmed important delays are usual business with them.

Update

Gonser sent an email from info@ saying the packet was provided to Planzer but these latter still are waiting for the packet they need to deliver
No telefon number or live chat is really a pain to get issues solved quickly. Galaxus provide chat at minimum and always help solving things quickly.
Gonser prefers email thus you get shity support and frustrating wait-for-email-response

@gonser: so you are experimenting the same frustration. A comment you cannot get information from and get the situation solved, impacting your reputation.

You want better feedback ? implement a chat with real humans willing to solve you operational failures. And please no 848, customer don't want to pay for low grade service in addition.

Next day delivery promised, but not furfilled. In the email after purchase it mentioned that I would get another Email where I can track my parcel, but it has been over 24 hours and I still have not recieved anything. You would imagine some better customer service if spending a lot of money for a product. Please do not expect the next day delivery as promised by them

I ordered a paddleboard from this company specifically because their website heavily advertised a "buy today, get it tomorrow" guarantee. It has now been two full days since my order, and the board still hasn't arrived.

If a company uses next-day delivery as a marketing tactic to secure a sale, they need to honor that timeline or at least proactively communicate any delays. I can't speak to the quality of the paddleboard itself yet since I am still waiting for it to show up, but the fulfillment process has been incredibly disappointing.

Do not order from them if you actually need your gear by a specific date or expect them to honor their shipping guarantees.

Ordered a product with then only because it was written „ordered today, delivered tomorrow“. 3 days passed and I didn’t receive the order or any delivery information yet. I needed the product on a specific date, didn’t buy it at another place and ended up with no product on the day I needed it! There’s no phone number I can call, their customer support is only by email and they don’t answer in time. Very frustrating. Never again.

We ordered a Sideboard and on the Photo realy looks nice but when it arrived after almost two weeks what a Shock of the material, terrible, it was a very very bad material and it was defect already. To give back this package was a tertible experience with the customer service which exist only by eMail. When we finally manage the rreturn they gave us a voucher for another order and this time everything worked fine.

I accidentally placed two orders. I immediately contacted Gonser and asked them to cancel one of them. They confirmed in writing that the order was cancelled.

The second order, which I had already paid for in advance, was delivered without any issues.

However, about 1.5 months later I received an invoice from POWERPAY for the cancelled order, as if it had been delivered.

Both Gonser customer support and the shipping company confirmed that the shipment had been stopped and returned to the sender. Despite this, Gonser still insisted that I should pay the invoice. Instead of correcting their mistake, they even offered me a voucher.

I spent more than an hour dealing with this issue, exchanging emails and trying to prove that I never received the cancelled order.

Think twice before ordering from this company if you choose invoice payment. This experience caused me unnecessary stress and wasted a lot of my time.