Flexcar Reviews 

1,315
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 417 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the simple process of getting a vehicle, noting the great flexibility and the convenience of having insurance and regular maintenance fully covered by the company. Many people find that this service provides a wonderful and highly affordable alternative to traditional car rentals for everyday transportation needs. Some reviewers were not happy with customer service and unexpected costs encountered during their membership. People also mentioned facing frustrating difficulties during vehicle swaps, alongside experiencing excessively long wait times when taking cars in for routine maintenance or unexpected repairs.

What people talk about most

Service

Users describe ambiguous interactions with service, highlighting fast pick-up processes and helpful... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers praise the team... See more

Price

Reviewers highlight negative aspects of price, frequently pointing out unexpected expenses such as annual... See more

Product

Reviewers mention ambiguous feedback about product, with many customers praising the great vehicle selection,... See more

User experience

Customers had positive experiences with user experience, frequently highlighting seamless pick-up processes... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've had my car for about six months and the monthly price has decreased some. My interactions with the Flexcar team are always positive and the car runs well and looks nice. The only problem is how t... See more

Company replied

Rated 4 out of 5 stars

Overall great experience with Flexcar. Ive been with the company for several years now. Pretty much from the beginning. My recent swaps were the only time I had issues. Im still finding item from the... See more

Rated 3 out of 5 stars

As a Boston driver I paid for the driving culture of all who use Boston Streets by surburban and inner city drivers in a rush to get to work in am and get home in the pm. Trying to use safe driving ha... See more

Rated 3 out of 5 stars

Flexcar has a great concept, but the mileage plans and pricing need work. The included miles don’t feel realistic for people who need a car for regular transportation, and moving to a higher-mileage p... See more

Company replied


Company details

  1. Car Leasing Service
  2. also in
  3. Car Dealer
  4. Car Rental Agency

Written by the company

Flexcar is the first and only month-to-month car lease — with insurance, maintenance, and roadside assistance all included in one simple monthly payment. No down payment. No dealership. No being locked into a multi-year contract. Just choose your vehicle, get on the road, and go. With Flexcar, you're never stuck. Life changes, and your car plan should too. Swap your vehicle, upgrade to something new, or return it when you're done — all on your schedule. Whether you need a reliable daily driver, more cargo space for a growing family, or something that just fits where you are right now, Flexcar makes it simple to get exactly what you need. Every plan comes fully loaded: insurance, maintenance, and roadside assistance are built in, so there are no surprise costs and no juggling multiple bills. One payment. Everything covered. Flexcar is available across the U.S., including New England, Atlanta, Charlotte, Nashville, New York, the Bay Area, and Dallas — with more markets on the way.

Free Delivery

Limited time only – $100 value

Our 5-star team delivers your car right to your doorstep.

Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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3.7

All reviews

(1,315)

410 reviews in the last 12 months

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Rated 5 out of 5 stars

Kaben was amazing

Kaben was amazing! His personality spoke for itself, he was very polite, helpful and knowledgeable. Kaben has reached out since I picked up my car on 10/3 to see how things have been going which they are going well. I would recommend flex car to anyone and tell them to ask for Kaben.

14 October 2026
Rated 5 out of 5 stars

Excellent way to have and maintain a…

Excellent way to have and maintain a good quality car

14 October 2026
Flexcar logo

Reply from Flexcar

Jeremie, that balance of quality and easy upkeep is exactly what we're building toward. Glad Flexcar is delivering that for you, and we're grateful to have you part of the Flexcar movement.

Rated 5 out of 5 stars

Car works great and is a pleasure to…

Car works great and is a pleasure to drive

14 October 2026
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Reply from Flexcar

Thank you, Kristen. Glad the car has been driving well and that you're enjoying the experience behind the wheel. Welcome to Flexcar.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. The convenience and all the perks and benefits that go along with having a flex car

14 October 2026
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Reply from Flexcar

Thank you, Cheryl. Great service and real convenience are exactly what we're building, and it's good to hear the perks of Flexcar membership are landing for you too. We're grateful to have you part of the Flexcar movement.

Rated 1 out of 5 stars

I Love The Car Just expensive

I Love The Car , And I Love How Convenient This Is However It Somewhat Becomes A Scam, When The Mileage Comes In Affect. The Miles quickly adds up and it’s like you go from having so many to spending so much

14 October 2026
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Reply from Flexcar

Hi Kayla, thanks for the review, and we’re really glad you love the car and the convenience! We hear you on the miles, and we’re sorry it felt that way. We’d love to go over your mileage with you and talk through what options you have. Reach out to our support team at <mailto:support@flexcar.com|support@flexcar.com> and we’ll help however we can.

Rated 5 out of 5 stars

Great service

Everything is good so far, the only thing I would change is just having a mass plate not out of the state plate

13 October 2026
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Reply from Flexcar

Glad to hear things are going well! We hear your note about the plate, and we'll take the feedback to our team. We appreciate you being part of the Flexcar journey.

Rated 5 out of 5 stars

Flexcar literally saved my life

Flexcar literally saved my life. My car got totaled in a hit-and-run and I was left with nothing — no way to get to work, no way to move forward. I was about to lose everything.

Then I found Flexcar. I prepaid for thirty days and suddenly I had a car again. A 2025 Kia K4. I could drive to work, keep my gigs going, and start rebuilding. It wasn't just transportation — it was a miracle at the exact moment I needed one.

The app is easy, the cars are clean, and the whole process was painless when I was already drowning in stress. If you're in a tough spot and need a car fast, don't hesitate. Flexcar came through for me when nothing else did.

13 October 2026
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Reply from Flexcar

Chelsea, getting you back on the road when life had just been turned upside down is exactly why we’re building Flexcar. We’re really glad the app was easy, the car was ready for you, and that your Kia K4 helped you keep work moving while you got your footing back. Thank you for sharing such a personal moment with us. We’re grateful to have you part of the Flexcar movement.

Rated 5 out of 5 stars

I recently picked up my first Flexcar a…

I recently picked up my first Flexcar a week ago and so far it’s been a great experience. The purchasing process was very simple and easy and my vehicle was ready within 5 days. I received pictures of my vehicle the day before pick up and on the day of pickup my vehicle was ready and parked in the front. The pickup process was very fast. I was in and out within 10 mins. The thing I will say is to really think about the mileage because they do run out fast.

7 October 2026
Unprompted review
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Reply from Flexcar

Lauren, we're glad your first week with Flexcar has started smoothly, from the quick turnaround to having your vehicle ready to go at pickup! Thank you for your feedback on the mileage part and we will take that back to the team. Thank you for being a part of our journey.

Rated 5 out of 5 stars

So far so good

So far so good, I had a nail in my tire, they fixed it next day and changed the brakes on the car. If you need an all inclusive car situation, I would definitely recommend Flexcar so far💯

10 October 2026
Unprompted review
Flexcar logo

Reply from Flexcar

Thank you, Saliim. Getting you back on the road quickly after a tire issue, and taking care of the brakes at the same time, is exactly how this should work. Glad the experience has felt straightforward so far, and we appreciate you recommending what we're building. We're grateful to have you part of the Flexcar movement.

Rated 5 out of 5 stars

My experience was great

My experience was great. Flex car made it easy from the very beginning. Love my flex car. Thank u

5 October 2026
Unprompted review
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Reply from Flexcar

Thank you, Amy. Making it easy from the very beginning is exactly what we're going for, and we're glad your experience has felt that way. Love hearing that you're enjoying your Flexcar, and we're grateful to have you part of the Flexcar movement.

Rated 5 out of 5 stars

So Far So Good!

I'm not sure why there are bad reviews, because so far it's better than I expected. Seamless, and if you compare other car lease companies, they're much more and you're stuck with that car for a while.

9 October 2026
Unprompted review
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Reply from Flexcar

Better than expected is a great way to start. We built Flexcar to make getting on the road feel seamless, and to give members more flexibility than the usual long term lease model. We're grateful to have you part of the Flexcar movement.

Rated 2 out of 5 stars

I give extra star for the car condition

I give 2 rating because the condition of car is good.

I picked up car from Chestnut Hill MA location, and had to wait 30 minutes for the concierge.

Then I learnt that there is a membership fee of $250 after 2 weeks trial. I rented for one month but have to return before 2 weeks to avoid this membership fee and lose 2 weeks of rental.

On top of that, there is a 49$ return fee at this location which was not specified anywhere or at any point of time!

Total waste of money and hidden costs.

30 September 2026
Unprompted review
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Reply from Flexcar

Hi, thank you for the feedback, and we’re sorry about the 30 minute wait at pickup. That’s not the experience we want for our members. We also want to be clear on the membership: it’s shown on the checkout page before payment, and it covers things like maintenance and 24/7 roadside assistance, and more for as long as you’re with us. We hope to earn another chance to give you a better experience. If you want to talk through your feedback, please reach out to our support team and we’ll take a look.

Rated 5 out of 5 stars

I would tell the next person thinking…

I would tell the next person thinking about getting a flex car that this experience helped me keep my job it was a stress free experience as a grown man I had to hold back the tears it’s harder to rent a car than getting a flex vehicle believe it

8 October 2026
Unprompted review
Flexcar logo

Reply from Flexcar

Keeping you moving when it mattered most is exactly why we're building Flexcar. Hearing that this experience helped you hold onto your job, and made a stressful moment feel manageable, means a lot to everyone here. You're part of a company reinventing a century old industry, and we're grateful to have you part of the Flexcar movement.

Rated 5 out of 5 stars

From beginning to end it was a seamless…

From beginning to end it was a seamless process. I was in and out in about 15 minutes tops. They explained how the process works, the do’a and dont’s and then I was handed my keys . Love it . I recommend ..10/10

2 October 2026
Unprompted review
Flexcar logo

Reply from Flexcar

A seamless process and a quick pickup is exactly what we're going for. We're so glad the team made everything clear and got you on the road in about 15 minutes. Thank you for the recommendation, and welcome to Flexcar.

Rated 5 out of 5 stars

I picked my car up October 1 and it has…

I picked my car up October 1 and it has been amazing. Everything has been going so great. Also, I would like to let anyone who's thinking about using Flexcar that it is worth it. Don't know why I have waited so long, but I will refer to any and everybody I am enjoying my car. THANKS, FLEXCAR

1 October 2026
Unprompted review
Flexcar logo

Reply from Flexcar

Reviews like yours are the reason we do what we do. We're so glad to hear your pickup on October 1 has been such a great experience and that Flexcar has felt worth it from the start. Your willingness to refer others means a lot. Welcome to Flexcar.

Rated 5 out of 5 stars

Amazing service in and out

Services amazing I got it handed in my ID car was ready. Just had to wait a little while yhey changed the tire. Other than that. I did my little walk around checked out the vehicle. Ask the questions I need to ask. I got all the answers I needed. The only thing is if you do a lot of driving, you might wanna update the miles from 850 to 1200 other than that everything was magnificent.

27 September 2026
Unprompted review
Flexcar logo

Reply from Flexcar

Thank you, Niesha. Having the car ready and making sure all your questions were answered is exactly what we're going for. We also appreciate the note on mileage for members who drive more, and we're glad the rest of your experience was magnificent. Welcome to Flexcar.

Rated 5 out of 5 stars

A friend of mine turned me on to this…

A friend of mine turned me on to this way to purchase a car to get a car I think it needs company is awesome they are friendly very helpful very courteous and the prices are reasonable and it's very very convenient no all maintenance no none of that no insurance it's all included one bill you just go pick up your car and they will see if you if they don't have your car where you're at or you can go drive it back go pick it up yourself and you can get any car you want if they don't have it they will get it for you which is awesome

2 October 2026
Unprompted review
Flexcar logo

Reply from Flexcar

Convenience and one simple bill are exactly what we're going for. Thank you for taking the time to share how helpful, courteous, and easy the experience has felt - from pickup to having maintenance and insurance included. Thank you for being a part of our journey.

Rated 5 out of 5 stars

It was such an easy process

It was such an easy process. We’re loving the SUV we got it has all the extra features. Best way to get a new car.

27 September 2026
Unprompted review
Flexcar logo

Reply from Flexcar

The easy process is exactly what we're going for. We're so glad you're loving your SUV and all its extra features. Thank you for being a part of our journey.

Rated 1 out of 5 stars

I am unhappy

I am unhappy. There was no confirmation the day before pickup, something could change for 10 days after their last email. Was unable to reach, cannot confirm. Driver showed up at the time of the pickup. I prefer if they contact customer a day before, e-mail, text as it is customary in business they are in. Needed to leave earlier. Waste of money, they refused to reimburse.

29 September 2026
Unprompted review

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