feroca.com Reviews 

1,446
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I bought Poly 74-30, I think I need a softer 74-20 or 10. The mixture is fluid enough to fill small holes. After 3-4 hours, you can remove the leaked residue before it hardens completely. After 16 hou... See more

Rated 5 out of 5 stars

I ordered 20kg silicon to Denmark and everything arrived without problems. It cames in a can. I ordered the same to plastiform, also in Spain, and it arrived ruined because of the poor packaging. S... See more

Rated 5 out of 5 stars

I have received the package today and will work with it next week.... I found you by DEEPSEEK, an AI program, while searching for the best silicone there is, for very detailed work. He gave me your... See more

Rated 5 out of 5 stars

Incredibly fast order processing. I placed the order at night, and it was shipped the very next morning. Thank you so much for such prompt service! That’s a rarity for Spain)

Company details

  1. Art Supply Store
  2. also in
  3. Art Handcraft
  4. Hobby Store

Written by the company

A la vanguardia en materiales para el moldeo en España desde hace más de 35 años, Feroca continúa innovando, e incorporando productos continuamente a su catálogo, buscando siempre nuevos y mejores materiales que faciliten al máximo las labores de moldeo y modelado de nuestros clientes. Por eso Feroca busca asociaciones con los fabricantes clave de cada tipo de producto, lo que nos ha llevado a ser un distribuidor de las más prestigiosas marcas del sector entre las que destacan Polytek, Neill’s Materials, Dow Corning, Chavant, Monster Makers y muchas más. Para asegurarnos del buen uso de nuestros productos, Feroca realiza video-tutoriales donde explicamos cómo usar nuestros productos. De igual modo organiza periódicamente cursos destinados


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,446)

614 reviews in the last 12 months

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Rated 1 out of 5 stars

Package never arrived

Package never arrived. I asked for more info since there were no updates sent to me and the answer was rude saying the delivery issue was clearly stated, it was NOT. I then got a message I needed to pick up the package, but not told where! I’m messaged several times asking for more information and been ignored.

22 September 2026
feroca.com logo

Reply from feroca.com

We have checked the status of your order and it shows as delivered. Could you please confirm receipt?

We sincerely apologize for the inconvenience caused. At **Feroca** we always strive to provide the best possible service, however on this occasion the delay was unfortunately beyond our control. We have filed a claim with the courier to prevent this from happening again in the future.

We hope to have the opportunity to provide you with a better experience on your next order.

Rated 3 out of 5 stars

Technical support & Order Process

I would have liked better technical product support. Referring me to look at YouTube videos that are irrelevant to my project, did not help. Placing the order online was problematic. A bug in your system insisted I select a "region" in the UK while my country of residence is Portugal. Only when trying to force a random UK region did your system revert to PT regions. I look forward to trying the products once they arrive.

16 June 2026
feroca.com logo

Reply from feroca.com

Hello Rudolph,

We are sorry that this was your impression, but we would like to clarify a few points.

We did provide support through our ticket system and tried to help you define the moulding process, including the use of a mould with a support shell/countermould. The videos we recommended were not intended to replace technical support, but to show the general process visually, regardless of the final material chosen.

Regarding the order, the issue was not ignored. When you had problems with the tax identification number and the region/province fields, we asked you to send us the full billing and shipping details so we could create the registration manually and help you complete the order. We did not receive that information.

We remain available to help you with the products once they arrive, but we do not think it is accurate to say that no technical or order support was provided.

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