Elemento Bath Reviews 

This website and company appears to be a scam. Tried to purchase a towel warmer from them. A month after the order I followed up with their customer support and they stated it would be shipped within 2 weeks. After the two weeks went by with no update on the order status I tried following up with multiple emails over the course of a few weeks, with no response. Do not purchase from this business.

Ordered from Elemento in January 2026 and I still haven't received my order eight months later. The products look great in photos, but the service has been genuinely terrible. We've sent well over a dozen follow ups by phone and email, and most go unanswered.

When I do hear back, it is almost always the same generic response: "we will update you as soon as possible with the latest shipping information," or "you will receive tracking for this item by tomorrow." I was also told my order was "scheduled to ship out next week" and that a team member would "be calling you shortly." None of these ever happened. Tracking numbers I was promised never arrived, and calls I was told to expect never came.

I follow up just about every day for an update and still nothing. As of 9/30/26, I still haven't received my order and haven't heard a response from Elemento for over a month since their last "update." I hope someone from Elemento responds to me here so I can finally receive the order that I paid for.

If you're considering ordering here, DON'T.

Order #EB52003

we placed an order on 11/2025 for few vanities and we were promised 12 weeks delivery, promises were broken one after on other it is now 9/2026 and we are not getting any responds from them.

I just had a similar experience to others. I ordered a tub in early June, paid in full, and they never shipped it. I've reached out three times for updates and get a very vague response. They don't have a real address and their phone number is a whats app number. I am disputing the charge as we speak. what a terrible experience and lesson learned.

We ordered our bathtub back in March, said it will be 10-12 weeks to get it. It’s almost October and still nothing. We keep emailing it takes forever to get a reply. They gave us a tracking number and apparently they can’t find a company to deliver it for almost 2 months now. They keep giving me different answers. I would NOT recommend ordering from them. Will be filing a fraud claim.
Order #EB52457

Has anyone successfully received a refund from this company? My credit card doesn’t want to refund this because it’s been too long now. I ordered the bath filler, shower fixtures and a vanity faucet. They only sent the two valves to buy themselves some time. I foolishly installed them under micro cement walls. You can’t do repairs on micro cement once it gets sealed without grinding the entire wall and recoating the whole thing so now I need to get the trim pieces custom made or machined because they never sent them. This situation is a mess but I still see them advertising and even replying to some peoples complaints. How do I get anyone to respond!? We spent 4k and have only been screwed over and ghosted.
Has anyone been able to get ahold of them or is it a total scam? I’m also curious if anyone has actually received their products and installed it and posted a picture online or is it all just AI?
This company should not be able to run ads online or even have a website. It’s sickening.

Eb52076

This website is a total scam. I purchased a towel rack over a month ago, and it was supposed to be delivered two weeks ago. I've followed up multiple times by email and received no response.

To test whether they were monitoring their inbox, I emailed them from a different address asking about purchasing their products. They replied almost immediately with a purchase link. As soon as I responded from that email mentioning the order I'd already placed, they stopped responding.

At this point, I'm filing a fraud claim with my credit card company. Avoid this business.

After 7 weeks when the order was placed i still don’t have any shippment info. I sent them 3 email from last Thurday and till now no response. They delayed my bathroom renovation for 3 weeks now. The worst is lack of comunication, it is frustrating because you do not know if they are still on the market or if they are just scammers.
after elemento bath response: The client do not need to send a lot of emails emails asking about tracking number if your company is professional and do not lie and besically response for the emails.I placed the order 06/16/2026, I received the email that estimated delivery date would be 07/16/2026, when I asked about tracking number the problem starts because till today I’ve still not received anything - no tracking info, no product. This order is not the picture that can be hang today or in a month this this the part of my remodeling project what means that your delay costs me a lot of money because my bathroom is finished and now I need to wait for you- whoever knows how long and that I need to pay for my electrician again because he was unable to finished his work at once. This is ridiculous and frustrating for me. Another thing my order was preparing for shipment the same day when was placed meanibg since 06/16/2026 , today is 07/30/2026 the order is still
preparing and not shipped. This is not custom order this is regular item: towel warmer that is not cheap because it costed mr over 700$.

I would give them zero stars. Buyer beware, as I am pretty sure this is a scam site that has used other company's products and then altered with AI. I ordered a bathtub, and had great service until it was supposed to ship. Then, constant ghosting or lengthy delays in getting infomration until one final update 6 weeks later with a "we are so sorry we are expediting your bathtub and it will be there in a week." Then, complete and final ghost, never to be heard from again. Had to use AmEx to file a fraud complaint.

Poor Customer Service and Delivery

I have reached out several times to Elemento for an update on their delivery. They have gone way past expected delivery date and have held back our project significantly and still they have not responded to a single email of phone call. The amount of frustration is extreme. Our company is very disappointed in this product, and next time we will go with a different provider. If you are considering using Elemento I would highly advise against it.

BUYER BEWARE. SCAM. AVOID!!!!!!!

I have never experienced customer service this bad, not to mention lost thousands with a scam.

I paid thousands of dollars for my order, and weeks later I am still missing most of the items I purchased. My renovation has come to a complete stop because I have been waiting on products that I already paid for.

First, they shipped me a defective towel warmer. Then they repeatedly told me that the rest of my order was “shipping soon.” I was told it would ship weeks ago. It didn’t. Then I was told it would ship again on the 25th. Again, nothing. No tracking number, no shipping confirmation, no proof that anything was ever sent.

Once they have your money, communication becomes nearly nonexistent. Before I purchased, they responded quickly. After they were paid, I had to chase them for every update, and every promise to ship my order has gone unfulfilled.

At this point, I have no idea where my money went. I have repeatedly asked for proof of shipment and still have not received it. Based on my experience, this situation has become so concerning that it genuinely feels like I may never receive the rest of my order.

I have saved every email where I was told my order was “about to ship,” and none of those promises were kept.

If you’re considering ordering from Elemento Bath, think twice. I wish I had read a review like this before spending my money.

Order : EB52757

This company has completely ruined our bathroom renovation. We were assured of a clear timeline prior to purchasing with customer support, to only then be continuously lied to for months. Now we are stuck with an incomplete bathroom renovation, and will likely have to incur new costs with our contractors for the dimensions of a new vanity to be installed with updated fixtures and plumbing. I wish I saw these reviews below as it seems this is standard practice to never deliver their products and steal from consumers. Our next steps will be contacting the BBB, legal support, and fraud claim with our CC.

No replies whatsoever from this company despite multiple emails and calls. Most gallingly, they did respond to one email from my partner but once she sent the order number they ghosted. Seems like some people have gotten items from them but not recently so this may just be scam now. Will be initiating a chargeback and/or legal action if the order (EB52533) is not shipped soon.
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Update: Bizarre that they respond here but nowhere else. There's nothing wrong with my primary address although I emailed from a different address and predictably got no response. Initiated a chargeback. Worst company I have ever dealt with and it looks like they are doing this to a lot of people.

Ordered a tub. It’s been 17 weeks now and was told delivery in 10-12 weeks. Contacted CS team several times for a simple update and they no longer respond. Awful customer experience, I don’t so much mind it’s late just tell us the updated delivery timeline so we can finish our remodel schedule. Wouldn’t bother ordering from this company, they’ve lost sight of how to run a company. Order EB52229.

Terrible company. I really think they scam people. After 3 months, they never sent my order. I finally had to request a chargeback with my credit card company.

I ordered a custom double sink floating vanity from Elemento Bath (Order #EB52336) in March 2026 with a written lead time of 10–12 weeks that they later said could be expedited to around 6–8 weeks. At one point they told me the piece was “finishing production” and promised a realistic ETA. Months later, they still have not provided a firm ship date or delivery window.

My renovation is complete and contractors are waiting only on this vanity, which is delaying my move‑in and causing additional costs. I have sent multiple detailed follow‑up emails, escalated to all of their published contact addresses, and issued a final demand with clear deadlines. I have received either generic boilerplate responses or total silence.
Because Elemento continues to ignore repeated emails and reasonable requests for a firm delivery commitment, I am now in the process of taking legal action and exploring all available remedies.

I will update this review if Elemento finally provides a concrete ship date, follows through, and resolves this appropriately, but as of now I cannot recommend ordering from this company, especially for expensive custom pieces.

We placed an order in December 2025 with a promised delivery timeframe of three months. It has now been over five months, and we still have not received the product.

Communication has been extremely poor. We’ve made multiple attempts to reach out via email and phone over the past several months, and have received little to no response. The few updates we have received have not provided any real or useful information.

Two weeks ago, we were notified that our order was being shipped, but the status has remained “shipment pending” ever since, with no further progress or explanation.

This entire experience has been unprofessional, and unacceptable.

We hope Elemento Bath will take full responsibility and resolve this problem.

We took a leap of faith on Elemento. We live in California and had never seen their products live before. When I reached out to them, I was connected to a dedicated concierge team who has been with me throughout our entire master bathroom remodel. We purchased a custom vanity, a tub, and several pieces of hardware. Safe to say, we entrusted Elemento with the most significant showpieces in our bathroom.

To say they delivered would be an understatement. Everyone involved with the project and everyone who has seen the bathroom since its completion has been blown away by the pieces we bought from Elemento. The vanity is nothing short of stunning. The tub is similarly gorgeous. And through it all, Andreina at Elemento has been responsive, incredibly helpful, and genuinely enthusiastic about our project.

Remodels are stressful. Reading the other reviews here, I suspect the negativity is the byproduct of that stress. But I can report that even when there were delays or changes, the team at Elemento was supportive, responsive, and transparent. And what's most important is that now, we have an incredible new bathroom that is, in all seriousness, a sanctuary beyond our wildest hopes. Elemento was a central part of the transformation of our master bathroom from a space we tolerated to one we cherish. I cannot recommend them highly enough.

We’ve had an excellent experience working with Elemento. The stone travertine tub is a true statement piece—beautifully crafted, high quality, and perfectly suited for our home.

The team has been incredibly accommodating and easy to work with throughout the process. Communication was seamless, delivery was on time, and everything arrived exactly as expected.

We’re very pleased with both the product and the overall experience, and we look forward to working with Elemento again on future projects.