Cyclowax Reviews 

186
•
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the performance wax kit, enthusiastically noting that it keeps bicycle chains exceptionally clean and runs smoothly during long gravel rides. Many buyers deeply appreciate the quality of the heater equipment and find the overall home waxing process remarkably simple and effective. Some reviewers were not happy with the prolonged shipping delays and the frustrating lack of communication regarding pre-orders placed months in advance. People also noted that customer service responses felt unhelpful or overly generic when attempting to track missing shipments or resolve carrier issues.

What people talk about most

Product

Users describe ambiguous interactions with product, while many consumers praise the fantastic performance,... See more

Order

Reviewers highlight deep frustration regarding order fulfillment, noting that pre-orders face extensive... See more

Response time

Reviewers mention deep frustration regarding response time, noting that emails are frequently ignored and... See more

Delivery service

People report ambiguous experiences with delivery service, noting constant delays, missed promised shipping... See more

Customer service

Consumers find customer service to be disappointing, noting a complete lack of communication and unfulfilled... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Update** I got helpful and consistent communication in the end from the support team at Cyclowax and got the issue resolved. It may well have been a delivery issue with the faults, I’m not s... See more

Rated 1 out of 5 stars

Ordered in March despite the advertised delay in delivery until April. It didn't come. Then we were told it would be June. It didn't come. Then we get a video of the owner holding an empty box telling... See more

Rated 1 out of 5 stars

Add me to the list of disappointed waxers. Order #16398 was placed on March 16 after seeing the system on GCN. I've been waxing for 8 years starting with a crock pot and homemade wax compo... See more

Rated 1 out of 5 stars

Ordered their new wax kit and as all the other reviews it never arrived. Don’t bother ordering one as you’ll not get it for months if it arrives at all. I’ve cancelled the ordered and asked for a refu... See more


Company details

  1. Bike Accessories Store

Written by the company

Always a clean chain. A chain treated with Cyclowax remains clean, requires less maintenance, saves you watts and doubles the life of your drivetrain.


Contact info

3.3

Average

TrustScore 3.5 out of 5

186 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(186)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Product

Amazing Product! Amazing Customer Care and Support! Would recommend to anyone to move from you current chain lube or wax alternative to Cyclowax. Easy application process. Easy maintenance / upkeep. Extended chain life span. What more could you ask for.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Worth the wait!

No wonder delivery took a little longer than expected — when you create a product this good, demand is bound to skyrocket! Cyclowax has clearly raised the bar in chain waxing. Outstanding quality, a brilliant concept, and a product that truly delivers. Sometimes great things are worth waiting for. Highly recommended!

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Works great.

Great Product, and in the end that's what matters and why I invested in this.

Easy to use, high quality materials and just generally a user experience better than what I was hoping for. I have 2 chains I switch around and the additional pre-waxed chain I bought was perfect to get me started.

Loved the explainers on how to get started and the help I got from the support team, even for the basic stuff I felt bad to ask at first.

Honestly still very slow on the bike but can feel the marginal gains on a good day when descending with tailwind so I guess it works.

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Cyclowax for ultra racing

I switched to Cyclowax ahead of Badlands, 800 km of gravel through Andalusia, and I’m not going back after this!

I spent 1,5h to strip the factory grease, cleaning the pulley wheels, and doing the initial hot wax. After that, maintenance took almost no effort. During Badlands, I top up with the drip wax every few hundred kilometres and that’s it.

What sold me was the dust. On dry gravel roads my oiled chain turns into grinding paste within a day. With wax, the chain stayed dry and my SRAM Eagle Transmission ran quiet for the whole race.

I love the design of the performance wax kit and got to know them via socials, big fan of the content of the brand on Instagram.

Can highly recommend anyone riding long distances or a lot of gravel.

11 October 2026
Unprompted review
Rated 5 out of 5 stars

Took a while to receive, but well worth the wait!

First, don’t believe the 1-star reviews. 99% of those are from people who pre-ordered and had not yet received their order yet.

Like many others, I pre-ordered Cyclowax's new chain waxing kit in April 2026. They said up front that orders would be shipped at a later date as mass production of the new product had just begun, and that the orders would be fulfulled in the order they were received. By August, I was getting the feeling I had been had. But, on September 4th, my new wax kit arrived (shipped to me in California from Las Vegas, NV).

It was definitely worth the wait! I waxed three chains quickly and easily using the system, much quicker and easier than my with my Silca wax kit. Just wrap the chain one of the spools, place the wax disc in the heater and put the spool on top. Press the button, and wait for it to beep when the chain is done. Remove the spool from the wax, put it in the drying slot, and insert the next spooled chain. Since the wax was already melted, so the next two waxing times were even quicker.

And, I have put several hundred miles on each of the waxed chains, and still going with that first wax session, with nothing but positive results.

Love this product and highly recommend it.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

**Fantastic product

**Fantastic product, great people**

I've been a Cyclowax user from the very beginning, and the product has always been fantastic. Their latest release, the Performance Wax Kit, is another huge step forward though! On top of that, the guys behind this company are really friendly and approachable. Highly recommended for anyone who wants a smooth, clean drivetrain!

10 October 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic product – well worth the wait!

Fantastic product – well worth the wait!

The heater works brilliantly and looks amazing. I had to wait a little longer than expected, but it was definitely worth it! The wax is also incredibly easy to remove from the heater, which makes the whole process even more convenient.

I’m so happy with the product that I’m already planning to buy some extra wax tablets. Highly recommended!

9 October 2026
Unprompted review
Rated 1 out of 5 stars

Product never delivered, poor communication

Ordered in May, been getting the runaround from Lucy and Jakob for a couple months with a succession of promised delivery dates that all came and went with no shipment and a litany of increasingly flimsy excuses each time. At this point they aren't even replying to messages anymore, and there's no indication the order will ever ship.

30 September 2026
Unprompted review
Cyclowax logo

Reply from Cyclowax

Hi,
We understand why you’ve reached this point. The previous delivery estimates we communicated were based on the information available to us at the time, but ultimately those dates were missed, and we should have done a better job of keeping you updated when that changed.
There has now been concrete progress with our US fulfillment. The stock required to continue clearing the outstanding orders is in the final stages of reaching our fulfillment operation, and May orders are part of the older backlog being prioritized ahead of newer orders.
We’re also concerned to hear that you haven’t received a response to your recent messages. Please reach out to us again with your order number so we can make sure your case is picked up directly.
Lucy

Rated 1 out of 5 stars

Don't waste your time

Don't waste your time, I ordered 11th July for delivery in August. August came and went. Contacted multiple times with regards to my order and they kept stating that I would receive tracking information when it was dispatched but couldn't offer any other information on when that would be. Waited most of September before contacting again now can't guarantee that I'd get it before October. Just cancelled my order for a refund, which I'm still waiting for. They are still taking orders but clearly can't fulfil orders from 3 months months ago??? Complete sham.

11 July 2026
Unprompted review
Cyclowax logo

Reply from Cyclowax

Hi,
We understand why you’ve left this review. You ordered in July based on an August delivery timeframe, and the subsequent timelines we provided were not met. Our communication should also have been clearer as those dates changed.
Your cancellation and refund request will be honored. If the refund is still outstanding, please contact us at hello@cyclowax.com with your order number so we can check its status directly.
We are still accepting new preorders because further stock is incoming, but those newer orders are not being prioritized ahead of the older backlog.
We appreciate the feedback, and we recognize that the experience you’ve had did not meet the standard we aim to provide.
Lucy | Cyclowax

Rated 1 out of 5 stars

Ordered performance wax kit over 2…

Ordered performance wax kit over 2 months ago back at the beginning of July, was assured it would ship by the advertised August 31st cutoff date. Reached out to Cyclowax on August 26th, and they immediately created a shipping label the next day, but no item was ever sent to the carrier. It's now been 3 weeks since the shipping label was created and the carrier still hasn't even received the product.

Don't waste your money with this company, the product doesn't exist and they are making false promises to customers. Get a Silca wax kit and be done with it. Will try and get a refund (good luck to me) at this point.

15 September 2026
Unprompted review
Rated 1 out of 5 stars

Don't order the Performance Wax Heater

As many others, I have risked ordering the performance wax heater kit in July.

At the point of order, the product page was advertising it to ship in the same month. However, I have not received anything, nor any status update regarding my order. The estimated shipping date on the product page kept moving to August, then September. Recently, the product page was removed entirely.
There is a separate preorder page, showing the next batch would ship in October at this point of time.

I keep getting bombarded with Cyclowax advertising on all social media sited and have commented on one of the Instagram ads. According to a response from Cyclowax, "the outstanding exsting orders [are] scheduled for dispatch by August 31."
Of course, this date went by without any change.

23 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look