Soletrying Reviews 

I purchased Soletrying's "2026 Wireless HDMI Transmitter & Receiver (4K HDR)" on August 21, 2026, after seeing a YouTube advertisement specifically promoting its ability to connect an iPhone to a television without Wi-Fi, even on cruise ships.

The advertisement clearly showed a two-piece system: a transmitter that plugs into the iPhone and a receiver that connects to the television's HDMI port. This was the exact functionality I wanted.

What actually arrived on September 19 was only a single HDMI receiver. No iPhone transmitter was included. Even worse, the instructions require using Apple's AirPlay rather than the advertised Bluetooth-based connection. This is fundamentally different from what was demonstrated and promised in the advertisement.

To make matters worse, my order confirmation showed a total of $38.48, but my American Express card was charged $50.22 — an unexplained additional $11.74.

After researching Soletrying, I discovered numerous other customers reporting the exact same experience: misleading YouTube advertisements, missing transmitter components, and difficulty obtaining refunds.

I have requested a full refund and initiated a dispute with American Express.

My advice: Avoid purchasing from Soletrying. Based on my experience, the product delivered does not match what was advertised, and the billing discrepancy raises additional concerns.

I hope this review helps others avoid the same frustrating experience. They will likely respond to this review telling me to submit the issue to their support email, where a bot will likely offer me a faction of the original cost. This is what I would call a scam and I intend to make some noise so that they either change their ways or cease to do business.

Soletrying sent my order to the wrong address . I live in NC and they sent my order to an address that did not exist in Pennsylvania
Based on my conversations with the USPS the product has been sent back to Soletrying
Their Customer support is terrible
They are trying to charge me again for the product and shipping as they claim they have to cover their expenses However this was their mistake not mine

Soletrying is perhaps the worst company I have had the displeasure to deal with. I made a purchase in good faith and they sent me half the product thus making it unusable. When I made this clear they only offered me $3 in compensation. Ridiculous when I spent over $30. Several days of back and forth all to get the refund to $9. Don’t buy from this POS company! Worst ever to deal with. I have learned my lesson.

The receiver performed as advertised. It took a little longer to get it delivered by mail than I expected.

This company is not legit. They send me a partial order. Won't refund my money. They give you the runaround hoping you'll get sick of dealing with their "customer service". They ask me for order number, and pictures, which I provided. Screenshots of order and then try telling me didn't order what think I did. I ordered what was described and exactly what is in the picture. Now they said their whole customer service department is on vacation. What a joke.

If zero stars was an option, that's the one select. Long shipping delay, transmitter not in box. Recieved box at correct shipping address, but when I attempted to track for the rest of my order I was told it was definitely delivered to an address in NY I never heard of. Im in CA.

I received Christmas drinking glasses. I received terrible, childlike products. I spent almost 200.00 for a product that looks like a 6 year old painted and took two months to arrive. I filed a complaint with PayPal and they denied my refund because they thought they looked "ok". I emailed Soletrying and asked for refund and told them I would send the glasses back. They keep giving me the run around. This company should not be allowed to be in business. PayPal should be ashamed for the lack of customer support and advocacy.

I bought the three camera dash camera from Soletrying and unfortunately the Camera was damaged in transit. I contacted Soletrying Customer service and they were very prompt in responding to my query. They shipped me a brand new camera which works perfectly now. Excellent Customer service .

My order never got to me and customer service with this company only wanted me to pay again and pay for shipping again at no time do they try to give me any kind of a reasonable refund only refund would they would give me as after they recuperated their loss Both in material and in shipping and what was left over they would give to me out of my money, even though they didn’t provide any part of their side of the contract
I warn everybody else to be Larry of these people. They did nothing but tried to extort me after I didn’t receive
Any product?
I would never do business with these people again

I went past the deadline to respond to an email due to my job taking me away from home days at a time. Now that i reviewed some ratings I realize i didn't get a newer version but an incomplete one that don't have the phone transmitter. That probably explains why after 20 minutes of use it cuts off & i have to reboot it in the settings of my iphone, Please send me the transmitter part so i can write a positive review.

Never received my order - Hdmi receiver & hdmi ubsc1 cable. It's been over a month now , They are still giving me the run around. Im sick & tired of their B.S.

Never received item. Tracking shows delivery in Florida. Very little communication

You only sent me the reciever plug in and not the transmiter part that plugs into my android

What was advertized was not what was sent. Impossible instructions and unit wireless does not work. Would like to return and get a refund but feel that is another impossibility.

Well I did not receive the whole item missing peace the plugs into phone.

So far after finally getting the item, in shipping for almost a month, been playing hell trying to get it connected. First the instructions are so tiny that I had to snap a photo just to read anything, second it seems like it is missing something because it does not detect any WiFi signal and no matter which HDMI port it is plugged into, still get nothing. Tried several devices and cords just to eliminate any possibility of user error but I just think my device is broken. Packaging was smushed but what do you expect when wrapped in plastic and tucked into a cardboard box. So far I am not happy with this item but you get what you paid for….

EDIT1: So far the company has reached out to fix this issue and will update with results.

EDIT 2: here is the email I received from them,

In response to your concerns, our return address is:
No. 869 Xinghui Road, Guansheng Street 215099 Gusu District,Suzhou, Jiangsu, China
We guarantee the full reimbursement if you provide the following valid details of your returned parcel:
1. Tracking Number (via screenshot or photo)
2. A picture of your returned package displaying our warehouse address
3. Ensure the item is securely packaged to maintain usability upon its arrival at our warehouse; otherwise, an amount may be deducted from your refund to cover any resulting damage.

Kindly note that you will be subject to the shipping expenses in returning the order to us.

But, if later you feel that the shipping charge is too high, and not worth it,
you can keep the product, and the compensation we offered can still be made.

Yours Sincerely,
Customer Service Team

Now their compensation is $4, yes, four dollars when I spent close to 40bucks for this device. I just wish I could post photos of how it was sent to me, thin wrapped plastic on the outside, inside a crushed cardboard box with a defective device… Will edit some more after the next response

EDIT 3: We’re sorry for the hassle this has caused—we really want to resolve your concerns fairly.
The highest compensation we can offer is 9US Dollars (this is our maximum per policy).
We’ve tried our best to make this right, and we’ll definitely pass your feedback to our manufacturers to improve going forward.
Let us know if this works for you, and we’ll handle it right away!
To accept:
✅ Simply reply "CONFIRM"
✅ The refund will appear in 1-3 business days
We’re also enhancing our quality controls to prevent recurrence.
Thank you for allowing us to improve.

Yours Sincerely,
Customer Service Team

Even though their company stated 100% refund if not completely satisfied, and yet here we are still dealing with this. I did a little digging, and I found that this company is a fraudulent company that does bait and switch tactics so buyer beware!

Im giving these guys 5 stars!

Im giving these guys 5 stars! So you'll pay attention to this! Because l tried helping a while back but it maybe did not take.

Ok real quick once more but quicker because my phones about to die!
Don't buy from any company you've never heard of on-line ok!! Idk how good it sounds ok.. Heres what most of them do... Rich prices take a bit create a fake company with a real looking product an pay to advertise it
Then once sold to so many, comes out that they're a flop.. An thats the point never was meant to be longterm. Quick smash am grab!
Sure a few will make a big enough stink to pay out a chunk to whomever, then their workers or employees. Then they'll ditch the company, and again cause there never was any product anyway! An most dont have an attorney that'll track someone down for $38-40!!!
They bounce an maybe do it again sometime. Im outta time my battery gonna die, So there you go! Stay outta trouble this time...
Oh yeah an check if they're good or not online first!!

I saw an ad on You Tube about a product that plugs into your iPhone and also one with an HDMI chord that plugs into your TV that instantly displays everything you see on your phone on the big screen TV. I clicked on the link that connected me to a website where there was a link that said “Buy Now.” I clicked on that and gave my credit card information. First they overcharged me by almost $10.00 but I caught that and they credited me back the overage. When the product finally arrived weeks later it did not fit my iPhone. I contacted the company and they wanted to give me a $3.00 credit. The product cost over $38.00. They claim I got what I ordered. This is false advertising and they should be put out of business. I have opened a dispute with my credit card company.

QUALITY CONTROL CHECK Before you send Product out I Had A Piece Missing The piece that plugs into the phone I hit SKIP When The Advertisement comes on YouJoTube

That does me and all the others any good we all paid for something we didnt get and the only person who came out for good was you so Im copying mys and all the others how paid for this with all email I have got from you and send them in and see if we have a law suit agents you there for your sells.. THANKS FOR NOTHING see you the papers! If all others who had same trouble with there buy do the same thing as I am maybe we can STOP this going on!