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Absolute robbing cowboys..100% avoid..paid £2495 never saw anything for money...they don't reply to messages then block you..all Facebook reviews are fake..if your unlucky enough they might turn up and build you one off there Absolute crap ponds...got money back threw bank in the end...just a waste off time...AVOID.
0 stars if I could. This company I believe is a total scam, takes your money with no intention of providing a pond! I ordered back at beginning of may 2026. After chasing for several weeks and several short replies received later I finally got an install date, that day came and half an hour before they were due to arrive apparently they had a blow out and couldn’t get the wheel off! Then as it took so long to remove they couldn’t come today (I believe this was all lies and they weren’t even on their way) So again kept chasing for a new date that never happened. I requested a refund again had to chase and chase to finally be told refund had been issued…Brilliant! but that wasn’t the case, after a few days chasing again for refund proof I was told some nonsense about their bank withholding refunds etc and to go through my bank instead! Luckily by this point I had already suspected they weren’t going to provide what I had paid for or refund me and initiated a chargeback through my bank. Now finally after 45 days and no response from this joke of a company I’ve received a refund! On further investigating it appears this company dissolved in December 2025 and up until last week still had a live website that people can order! Website now appears to be not working. Please DO NOT in any way shape or form consider giving your money to these fraudsters. Stay well clear!
paid £2495 for a pond and ordered through website
received e mail to say money had gone to previous bank provider had to get my bank involved to sort out as a dispute/chargeback i see the website has now been closed down
unbelievable ball ache
steve
My wife gave her cousin money from her deceased father’s estate to build a pond and house her father’s fish. Infinity Ponds took over £2195.00, never turned up to install it and then had the audacity to tell her cousin he should go to his bank to try and get his (our) money back!! Don’t touch this lot with a barge pole!!
Excuse after Excuse ,Once I asked for a refund for my filtration system,said would be refunded , they blocked me from getting in touch , Cowboys ,Scammers ,fraudsters ,Chances. Have reported them to the relevant places .DONT BUY FROM THEM , the only good reviews are from people they know ,the pictures of the ponds are taken from other sites
Infinity ponds installed this fish pond. As you can see the workmanship is absolutely shocking! We have been let down from the day we ordered the pond. They state that delivery and installation will be done within 2 weeks of ordering but there was excuse after excuse and we ended up waiting almost a month!
When they finally turned up to install the
Pond there were 2 of them and I was shocked at how rude and ignorant they were. They seemed
Like they really didn’t want to be there at all and it’s clear in the work that they did.
They have used 2 different types of wood, the finish wood started to split and bow the very next day and that was even before we put any water in there! They didn’t put enough screws to hold the wood in place meaning that there were pieces literally popping off and the net was all
Ripped.
We have contacted them with the photos and explained the issues to which they offered to
Compensate but since then they have ignored every single message and have now blocked us!
We have been as decent and patient as possible but as you can imagine, this is an absolute let down. We should have known from the start they were not a reputable Company with the way they were fobbing us off with excuses why they couldn’t deliver!
Please don’t make the same mistake we have! STAY WELL AWAY FROM THIS COMPANY!!!!!
If they think blocking us will get rid of us then they couldn’t be more wrong! We will be taking this further. How many other people
Have been let down and ripped
Off by this company?? Aren’t there any honest businesses around these days?!
Infinity-ponds.com made a complete mess of my pond. Bowing and leaking window along with the sleepers bowing complete shambles would have done better myself. Refused to come back and repair, blocked me from facebook incase I put negative feedback on there. Section 75 now being claimed to get refund. Going to cost me double to get fixed. Please do not use.
Total cowboys. Left with a pond very dangerous. 12mm glass in a pond that holds 6.5 tons of water. Didn’t use long enough screws and bowing everywhere. I’m now blocked by these in every form of communication. But they did brag that they never pay back like a badge of honour. Please don’t use. There’s absolutely loads of people with the same complaints. Section 75 now in place and I’ve now made an official complaint to the HSE. Oh and they are from Hull. Not Nottingham like it says on their website. They also advertise via Pond ideas Uk a lot. Funny how all the admins on this site are from Hull also, with no pics of their ponds?
They advertise via Facebook marketplace and eBay as a private seller. HMRC are also involved.
I am a disabled veteran but I will not stop with chasing this company.
Updated! I have now been given a full refund. These clowns even tried to send pictures of a totally different pond saying it was the 1 they did for myself? If that doesn’t speak for itself then purchase at your own risk. But look them up on companies house and how their owner also does container offices and people have been ripped off for thousands of pounds.
Jonesy you may of blocked me on every way imaginable but I won under section 75. I told you I would. Now I wear the badge.
Lastly if you do want a pond from these cowboys then pay on card. Never ever a bank transfer!!!!
absolute cowboys
left with a pond with a leaking window that is too thin and bows out when full, built on mud so it's started sinking with a cheap liner
wont answer calls anymore or emails having to go through chargeback with credit card company
stay away from these! used to be infinitytanks
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