Hotmart Reviews 

Antwoord van Hotmart

8 jul 2026

Hallo, Marco!

Bedankt voor je feedback! Het is erg waardevol voor ons zodat we kunnen verbeteren en je een positievere ervaring met het platform kunnen bieden. We zullen het doorsturen naar de juiste afdeling.

Maak je geen zorgen, we hebben bevestigd dat de terugbetaling door Hotmart op 5 juli 2026 naar je bank is vrijgegeven. Je kunt de status van je terugbetaling hier controleren: https://refund.hotmart.com/tracking 

Als je vragen hebt of meer informatie over het proces nodig hebt, neem dan contact op met ons Supportteam zodat we je kunnen helpen: https://help.hotmart.com/en/contact-us

Met vriendelijke groet,
Hotmart Team

Antwoord van Hotmart

29 jun 2026

Hello Hoste R., we requested your account details to identify you in the system and better assist you, however, we haven't received a response.

You can tell us more details by contacting us through this link: https://help.hotmart.com/en/contact-us

We look forward to hearing from you!

Antwoord van Hotmart

14 nov 2025

Hi Jacob,

We are sorry that you had this experience. However, Hotmart is a platform for content creators that hosts and distributes digital products. The Course Producer is responsible for the content, promotion, delivery method, purchase warranty period, and other settings.

I found purchases for the product “Hurry – Offer Expires in Few Minutes!”. Is this the purchase you are referring to? If you need a refund for it, here is a link to our article with instructions on how to request one: https://help.hotmart.com/en/article/360061973392/how-do-i-request-a-refund-for-my-purchase-

Or you can also return it to us here. If you need help, contact our Support Team through this link: https://help.hotmart.com/en/contact-us

Best regards,
Hotmart Team

Antwoord van Hotmart

18 nov 2025

Hi Anja Devijver,

We requested your purchase/account details to identify you in the system and better assist you, however, we haven't received a response.

Please send a message to our Support Team through this link so we can assist you: https://help.hotmart.com/en/contact-us

We look forward to hearing from you!

Antwoord van Hotmart

13 nov 2025

Hi,

We requested your purchase/account details to identify you in the system and better assist you, however, we haven't received a response.

Please send a message to our Support Team through this link so we can assist you: https://help.hotmart.com/en/contact-us

We look forward to hearing from you!

Antwoord van Hotmart

7 nov 2025

Hi,

Hotmart is made up of people just like you: who care if a service is safe and reliable. We are the main digital product distribution platform in Brazil. Therefore, we work seriously because we know how important the security of your data is.

Our team of developers works every day to ensure the best security for our customers. We have a set of powerful factors that provide security so that your data is not used by third parties.

You can tell us more details by contacting us through this link: https://help.hotmart.com/en/contact-us

We look forward to hearing from you!

Antwoord van Hotmart

17 okt 2025

Hello! We appreciate you sharing your report — it helps us improve the experience for everyone who uses the platform.

We’re sorry that you experienced unrecognized charges and issues accessing your PayPal account; we know how worrying that can be.

To have our team review this as a priority, please submit a request through our official channel: https://help.hotmart.com/en/contact-us.

Thank you for letting us know — we remain available to help.

Sincerely,

Hotmart Customer Experience Team

Antwoord van Hotmart

6 okt 2025

Hi Leny! How are you?

Thank you for letting us know — your report helps us improve the experience for everyone.

We checked and your account was temporarily locked after multiple login attempts; we’ve unlocked it for you.

Please create a new password by visiting: https://app-vlc.hotmart.com/password/forgot

If you need further assistance, you can also open a support request here: https://help.hotmart.com/pt-BR/contact-us

We appreciate you reaching out and remain available if you need anything else.

Sincerely,

Hotmart Customer Experience Team

Antwoord van Hotmart

19 sep 2025

Hello Bill, I hope you're doing well.

We are sorry that you had this experience. However, Hotmart is a platform for content creators that hosts and distributes digital products. The Course Producer is responsible for the content, promotion, delivery method, purchase warranty period, and other settings.

I verified that the charges were related to the subscriptions for the products Impôts Simples, Vers l'Essentiel, La Dernière Chance, and Découvrir l'IA, purchased on 12/08/2025.

The subscription was successfully canceled on 19/09/2025, and no further renewals will be generated after this date.

I also changed your email address to bill.*********70@outlook.com . This way, you will have access to the communications sent confirming the cancellation of your subscriptions.

If you suspect data theft, I recommend contacting your bank and canceling your card.

Whenever you need to, you can cancel your subscription by accessing the following article:
https://help.hotmart.com/en/article/115002183968/how-to-cancel-my-subscription-

Please note that canceling a subscription is different from requesting a refund for already paid fees. Canceling the subscription does not imply a refund of amounts already paid or the cancellation of future installments; it only prevents new renewals from being charged.

To clarify, Hotmart operates as a payment processor and platform that hosts products from independent sellers. While we provide the infrastructure for transactions, the sellers are responsible for their product offerings, checkout configurations, and advertising. In this case, the seller’s setup (including any funnel or additional offers).

As ads are managed by sellers, we strongly recommend caution when engaging with third-party promotions. Our team is continuously working to improve safeguards against misleading practices, and reports like yours help us identify and address issues faster.

Please you also can send a message to our Support Team through this link so that we can help: https://help.hotmart.com/en/contact-us

Best regards,
Hotmart Team

Antwoord van Hotmart

26 aug 2025

Hello Karin,

We haven't received the account and purchase information needed to assist you.

We are sorry that you had this experience. However, Hotmart is a platform for content creators that hosts and distributes digital products. The Course Producer is responsible for the content, promotion, delivery method, purchase warranty period, and other settings.

Please send a message to our Support Team through this link so that we can help: https://help.hotmart.com/en/contact-us

Best regards,
Hotmart Team

Antwoord van Hotmart

18 aug 2025

Hello Pierrette Lormans!

We are sorry that you had this negative experience when purchasing a product through our platform.

We requested the refund of the reported transactions. And you can get more information directly from our Support Team through this link: https://help.hotmart.com/en/contact-us

Kind regards,
Hotmart Team

Antwoord van Hotmart

30 jul 2025

Hello Walter! How are you?

I'm part of Hotmart's Customer Experience team. It's a pleasure to greet you!

We've requested additional information about your request but haven't received your response yet.

Please send a message to our Support Team through this link so we can assist you: https://help.hotmart.com/en/contact-us

We remain at your disposal!"

Antwoord van Hotmart

20 aug 2025

Hi Anuschka,

We haven't received the account or purchase information needed to assist you.

You can tell us more details by contacting us through this link: https://help.hotmart.com/en/contact-us

We look forward to hearing from you!

Best regards,
Hotmart team