Accessibility Statement for MyGlobalFlowers

At MyGlobalFlowers, we are dedicated to building a more inclusive and accessible experience for everyone who visits our website. We want all customers to be able to browse our flower and gift collections, place orders, and reach our team without barriers.

Accessibility is central to how we think about the customer experience across our website and digital services. We aim to ensure that our content, navigation, and core website functions are straightforward to use for people with a wide range of needs, including those who rely on assistive technologies.

This statement covers the MyGlobalFlowers website and associated digital services, including our websites, mobile sites, and apps.

MyGlobalFlowers follows recognised accessibility standards and established best practices to guide ongoing improvements to our website and digital services.

Our approach draws on:

We aim to make the MyGlobalFlowers website as easy to use as possible through thoughtful design, clear content, and user-friendly features.

Depending on the page, device, browser, or assistive technology in use, our accessibility measures may include:

• keyboard navigation support;
• compatibility with screen readers and other assistive technologies;
• clear heading structures and well-organised page layouts;
• text that can be resized and layouts that support zoom;
• responsive, mobile-friendly design;
• considered use of colour contrast to support readability;
• alternative text for meaningful images where appropriate;
• clearly labelled forms, buttons, and interactive elements.

Since customers access MyGlobalFlowers on desktop, mobile browsers, and apps, we also work to keep key actions, including browsing bouquets, checking delivery options, placing orders, and contacting support, as simple and consistent as possible across devices.

We treat accessibility as a continuous responsibility. As our website and digital services develop, we keep reviewing and refining our content, layout, and functionality to improve accessibility over time.

Our improvement efforts may include:

If you find it difficult to use the MyGlobalFlowers website, notice an accessibility barrier, or have ideas for how we can improve, please reach out to us.

You can contact MyGlobalFlowers through the following channels:

When reaching out, it helps if you are able to share:

• the page or feature you were trying to use;
• the issue you encountered;
• the device and browser you were using;
• any assistive technology you were using, if applicable;

We appreciate accessibility-related feedback and review all concerns as part of our ongoing commitment to improving the user experience.

MyGlobalFlowers is dedicated to maintaining and enhancing the accessibility of its website and digital services over time. We recognise that accessibility standards and expectations continue to develop, and we are committed to keeping pace with them.

To support this commitment, we aim to:

• carry out regular accessibility reviews of our website;
• improve our content and site structure on an ongoing basis;
• incorporate user feedback into future updates;
• make browsing, ordering, and reaching support more inclusive across our digital services.

We also recognise that accessibility is a collective responsibility spanning design, content, development, and customer support. Our aim is to keep making MyGlobalFlowers easier to use for every visitor.

If you need assistance using MyGlobalFlowers, whether you are browsing bouquets, placing an order, or looking to contact support, our team is available through the contact channels listed on our website, including email, phone, live chat, and the mobile app.