Havenjapan レビュー 

JP was an exceptional guide for our day tour out to Hakone. We had the best day tripping around, with JP quick to share fun facts, and swapping stories along the way. I highly recommend this tour company - efficient service from the moment we booked to the moment we were dropped back at our accommodation. Thanks again for making our trip to Japan incredibly memorable JP!

We booked an excursion to Hakone on a whim and I'm so glad we did! Getting to experience an incredible atmosphere, amazing picturesque sites, and unique cultural experiences was made all the better by having the perfect guide. Not only was JP super knowledgeable and a consummate professional, but by the end of the day we truly felt like we'd known him for years! We had some really great conversations that helped me get a deeper understanding of the culture that I will never forget. I would definitely recommend this trip and this company!

Our day trip to Hakone with JP was one of the highlights of our time in Japan. JP picked us up right at our hotel in an amazing van with adjustable reclining seat such a great way to spend a full day exploring outside Tokyo. He took us along the scenic ocean route to Hakone, and the drive itself became part of the experience. JP is incredibly knowledgeable, and we learned so much about Japanese history along the way. We asked him question after question about everything from Japan’s past to Current Events, and he was always thoughtful, informative and engaging. Throughout the day, JP stopped at beautiful scenic spots where we could enjoy the views and take some great photos. One of the absolute highlights was visiting a local woodworking artisan who makes traditional Japanese puzzle boxes. Not only were the boxes beautiful works of art, but learning the story behind them was fascinating – the idea was to create a box that couldn’t simply be opened or broken into unless you knew the secret sequence to solve the puzzle. It was exactly the kind of unique cultural experience we never would have found on our own. We also enjoyed a lovely walk near Hakone shrine before ending the day in the best possible way. JP took us to a private onsen where we had our own room for several hours to completely relax and enjoy the experience in privacy. Afterward, we had a wonderful traditional Japanese lunch that felt truly authentic and was something we never would have experienced in Tokyo. The entire day felt thoughtful, personal and completely different from a standard sightseeing tour. JP gave us a wonderful combination of scenery, history, culture, food and relaxation. We cannot recommend this tour highly enough if you are looking for a special day trip from Tokyo that takes you beyond the usual tourist experience. Book with JP. JP was simply the best!!!

Had a large group of 33 people traveling to Japan for a special occasion. Elie was very communicative with me and helped plan a day trip from Tokyo to Hakone for us with himself and 3 different guides. All the guides were really both helpful and genuinely nice/pleasant people and had a lot of patience dealing with our large group from ages 3 to 70.. would highly recommend them for any family trips

We just had an absolutely fabulous day with JP! He was extremely knowledgeable, entertaining, personable, and thoughtful to keep our day flowing magically despite rain and clouds in Hakone. His knowledge of the history, geography, architecture, and customs/norms is outstanding. The vehicle was exceptionally comfortable. JP had relationships with several of the vendors along the way who made our experience even more rich. He had plenty of recommendations for all of the things we were thinking of doing outside of the tour scope. This is now the gold standard for our tours. Highly recommend!

Spent the day with JP. Checked out Mt Fuji. Great experience and JP took care of everything. Incredibly helpful and did a great job telling us the history and importance of what we were seeing. Fun times.

My experience with Haven Japan was beyond excellent. I’ve travelled extensively and used guide services in multiple countries, and the two days I utilized Haven’s services was up there with the best. There was clear communication with the company from the beginning and they worked with me to tailor my trip. JP, my guide, was so nice, easy to hang out with, flexible, extremely knowledgeable, and really worked to make my two days in Japan with him special both inside and outside of Tokyo. I would highly recommend, and when I return to Japan with my family so they can experience this wonderful country, I will most definitely use their service again :)

We had a private Mt. Fuji area tour in July 2026. Despite the rain and no views of Mt Fuji we still had a great time. We stopped at an area with a few hot springs and vendors selling food and giant peaches. Other fun stops included ice caves, a music box museum on a beautiful lake, and a temple in a forest with ancient trees. Lunch was an amazing Japanese curry at an upscale, chic hostel! And we topped it off with a visit to an authentic osen.
Our driver was a Canadian who has been living in Tokyo for 8 years so there were no language issues. He was very friendly and open to adjusting our schedule based on the weather. Overall, it was a great day!

We booked a full day private tour to Mount Fuji along with a 2 hour stop at an onsen. Our tour guide JP helped to make our day exceptional! In addition to giving us information about all the points of interest along the way he told us about the history of Japan which we all found extremely interesting. He brought us to all the infamous stops around Mount Fuji and was an excellent photographer for our group photos! In addition to being an excellent guide, JP went above and beyond sharing information with us that would be useful for the rest of our stay in Tokyo. I would highly recommend this tour as it was our favorite excursion hands-down. If you’re lucky enough to have JP as your guide, it would be the cherry on top!

Elie and JP were great hosts! We had the tour personalized…including changing our minds throughout the day. Will definitely book again when we visit Toyko again. Thank you!

Superbe balade et organisation.
Super guide et super voiture.
Superbe expérience.

Superbe communication avec l'entreprise et le conducteur qui est génial ( jp).

Merci pour tour et nous avons eu de très bon souvenir 💪🏼💪🏼

We had an amazing trip to Hakone with JP! He speaks perfect English (I thought he was American with his accent) and he was a kind and interesting person to spend a day with. He tailored our Hakone trip to our interests including seeing the red torii gates, the Open Air Museum, and even a cup of Amazake at a very old tea house. JP added context and history to our visit to the shrine which enhanced our experience. The car was clean a spacious. We can't recommend this tour highly enough!

Amazing experience! This was the best day of our trip. JP arrived on time and went over the itinerary with us while giving us plenty of options to make sure the day was customized for our family’s interests. JP offered great suggestions, and we saw so many amazing things and learned so much about Japan’s history. JP was very knowledgeable and a great guide to have with our family for the day. Would highly recommend this experience to everyone!

C’était vraiment une super journée à Hakone, on a eut un guide qui était vraiment top, une culture de la région incroyable, la voiture était super confortable et luxueuse et super communication de a à z. Un de mes meilleurs moment au Japon merci encore !!!

Excellent day trip to Haneko and Kamakura! Josh and Cyril very kind and polite! I really enjoyed! Really recommend!
Thank you 🙏

Une expérience incroyable avec Cyril comme guide ! Un grand merci à lui pour ce magnifique tour, ces connaissances sur le Japon et son histoire, qu’il a su nous partager avec passion ! La voiture très spacieuse et très confortable fut également un grand plus pour apprécier ce moment. Je recommande vivement cette expérience et ce guide, car ce fut un moment que l’on n’oubliera pas de si tôt ❤️

Great experience visiting Hakone with Joshua!

During our recent visit to Tokyo we booked the tour to see Mt Fuji and Hakone. Unfortunately, the weather prevented us from getting a good view of Mt Fuji, but the trip to Hakone was well worth it. Joshua helped us make the best of the experience, in spite of the weather not cooperating.

Our driver, Alexis was amazing! He was extremely professional, knowledgeable, and very likable. It was a pleasure to spend the day with him.
I would recommend his services without hesitation. Thank you for such an enjoyable day.

My family and I recently had the most wonderful tour of Hakone and an overall great day with JP as our guide. He was super accommodating and patient with our family of 7 (which included a few tweens/teens). He shared lots of great Japanese history and insight along the way. He also took us to a local spot for lunch where we (hands down) had the best ramen of our lives. We ended the day at a local onsen (highly recommend not skipping!). Thank you Haven Japan and JP for playing a part in making our first trip to Japan absolutely amazing. ☺️