Fi Recensioni 

Very disappointed with this product. I find it inaccurate as to location and time. Delayed information regarding location of my dog and when he leaves his safe zone. Sometimes it indicates my dog is at two locations at the same time. Customer services refuses to believe there is anything wrong with the collar or the technology. The Apple Air Tag works better than this.

I purchased a FI Mini tracker for my cat. I kept trying to like it. Unfortunately there is a design defect that you should keep in mind when purchasing. If the FI tracker is connected to your WiFi or Bluetooth on your phone it reports the WiFi or phone GPS location. Why is this a problem. In my case the cat was outside but the app said he was in the home as the tracker was connected to wifi. In the case of bluetooth connection, if I went looking for my cat when I got close the connection showed his location as where my phone was. Support suggested that remove the wifi and bluetooth to fix but did not recomend this option as it wears the battery down. Additionally I found the app to show my cats position drift 200 feet in different directions which could not be explained by customer service. I had to pay for return shipping.

Fi has really gone downhill. The mini we purchased for one dog fell out of the case regularly for about 6 months. The company sent a new case which lasted about 5 months before tearing. The company will not replace or provide a new case. In other words the product lasts less than 6 months.

Apparently I cannot get a refund for the subscription, so it seems my options are to spend more money to get a new case every 5 months or spend even more money to move to their collar that doesn't break every 5 months. Poor options.

I would like to take a moment to congratulate Fi on the near record time it has taken their customer service to plummet from excellent to some of the WORST I have ever experienced. You are employing (I'm guessing offshored) some of the most useless reps on earth.

No point to paying for a service if service is the LAST thing you'll get.

Feel extremely disappointed by the service

Horrible customer support for troubleshooting connection issues. After multiple attempts at requesting assistance and continuing to get the same email response with “follow these steps” and “read this article”, none of which solved the problem, I figured it myself as it was actually an account set up issue. Love the tracker, hate the lack of support.

I love the live tracking feature and ability to set safe zones and trusted people/devices for my dog to exit safe zones with. The only thing is there are some occasional glitches that make me freak out for a second when it says my dog left her safe area but then I realize she’s on the couch next to me.

Overall, the glitches are not frequent and I would rather be falsely notified than not be notified if she leaves her safe zone alone. With that being said, the only other inconvenience is that you need to have the app open and running in the background to receive prompt notifications and updates. Overall, I would definitely recommend fi to other pet owners as it makes you feel so much more at ease and helps keep your pet safe.

HIghly disappointed in this product. We have had it for about 2 years and the tracking has always been hit or miss. Most of the time when I really need it it doesn't work. Currently my dog is in my house and my FI is telling me it cant connect to the collar to tell me where he is. I would not buy this product. To add icing to the cake I went in to cancel and it says they are investigating my concerns and won't let me just cancel.

This company is run by thieves. I cancelled my subscription 2x and they still took my money. Thankfully my bank got it back. I don't recommend this company at all.

I just got a one month free trial and am on day three of using the collar. The first day, it logged our walk although the GPS was a little inaccurate (as long as it has the general area if he gets lost, that shouldn’t be a problem). Yesterday and today, it isn’t logging any walks anymore. Also, all the metrics are grossly incorrect: feeding, steps, barking, drinking, etc. The sleep is kind of accurate. Not a fan of the social media feature on the app. Overall, I don’t think we will be keeping this. I’ll look for another GPS collar. It’s just sad because I’ve been looking at Fi for years even before I had a dog and thought it would be better. The only reason I would keep is peace of mind if he ever gets lost, but then again, I am unsure if the GPS would actually work.

Advertised as now available in the UK, but that's not quiet true, as goods are shipped from the US, which isn't clear on the website. If you want to return you have to send back the US, at your expense.
Awful customer services, as its in the US difficult to get hold of anyone or you're stuck with a useless AI assistant.
Avoid at all cost

Long time user of the Fi product and the single time one of our dogs was lost the app did not work. Customer service couldn't help, collar stayed offline, despite a 5G tower within a mile of the lost dog. Canceled/requested refund for both dogs. Why would I keep a faulty product on another dog? Much back and forth of obviously scripted emails, received one refund but they refuse to refund 2nd dog. Asked for phone call w/manager and they refuse. One time we needed Fi to work and it failed.

I originally purchased a Fi Series 3+ for my Cane Corso, Bella. After moving to a rural area, we started having problems with GPS tracking and Safe Zone alerts because the Series 3+ uses AT&T, which simply wasn’t reliable enough where we live.

What could have been a very frustrating experience turned into one of the BEST customer service experiences I have ever had with a company.

Tara, Avery, Amaris, Jesie, and the entire Fi team actually listened. I never felt like I was receiving canned, copy-and-paste responses from people trying to close a support ticket. They read my emails, investigated what was happening, explained the technical issues, followed up, and genuinely cared about finding a solution that would keep Bella safe.

Fi eventually made an exception and allowed us to test the Fi Mini, which uses Verizon, while temporarily keeping our Series 3+ so Bella would never be left without GPS coverage.

The difference was incredible. Verizon works dramatically better where we live, so Bella officially became a Mini girl.

Although I’m fairly certain the poor little Mini expected to spend its life tracking a teacup Yorkie from the couch to the kitchen, instead it got strapped onto a Cane Corso. 😂 It has survived beautifully and earned the nickname “Tiny but MIGHTY.”

Fi then helped me return the Series 3+, issued a full refund, made sure Bella’s Mini membership remained active, and confirmed there would be no duplicate charges or interruption in her coverage.

But the refund isn’t why I’m writing this review.

I’m writing it because of how Fi treated us when something went wrong.

Anyone can sell you a product. You find out what kind of company you’re dealing with when the product doesn’t work exactly as expected. Fi could easily have said the poor cellular coverage wasn’t their problem and sent me on my way. Instead, real people took the time to find a solution.

Bella and I tell people about Fi whenever we’re asked about the tracker on her collar, and now we don’t just recommend the product. We recommend the company and the people standing behind it.

Fi didn’t just resolve my problem. They earned a loyal customer.

⭐⭐⭐⭐⭐ from Tricia & Bella 🐾

After receiving the tracker and charging it completely the charge lasted only 2 days though my dogs run and pen are within my wifi area. Tech support was pretty much worthless, went through a reboot, no change in battery life. Was told on 3 different occasions that tech support would be in touch. Thus far, nothing. I only want to return the product and cancel subscription. Not looking for any type of refund.

How does this company have a 3.4 rating but have more one star reviews than five star reviews? if you have any problems with your dog collar you can just kiss your money goodbye. the first base I got broke it just didn't work it took a month and they sent me a new one and that one doesn't work at all it's even worse than not working. all these four times a day it says my dog is out of the safe area. there's nothing more fun than going out at 5:30 in the morning getting in the car and looking for your dog when they're in the backyard. You can never get anybody that speaks English as their first language. all I ask you is for more useless information. they said they're going to call you but they don't they email you with more questions over and over more questions like it's your fault that it doesn't work. I was going to resubscribe after I tried it for the first couple months but I would never resubscribe to this company. They say they are based in New York which I find hard to believe since not a single person you speak to lives in this country. Some of these people barely speaking this at all. If you read these reviews and still order their product that it's on you for not having the brains to understand how bad this company is. I mean the first collar just stopped charging. the second color charges but gives you the wrong output about your dog. I am paid up till November for this collar and it was the beginning of August when customer service start acting like it was my fault it didn't work. It worked really good for about 2 weeks. Its not a cheap service but their customer service is totally useless. With all the other competitors I would definitely go to another one and one with a better collar.

Will not sell replacement for lost tracker. Asking me to pay for another 6 months for $99. I just paid 1 year for almost $200 this month, and they do not want to sell me just the device replacement. Tracker takes long to locate and is not pinpoint accurate. No beeping feature to find lost device. Do not buy. Go with another company

Fi makes a unique item that is indispensable for keeping track of our dog giving very accurate location information and also allowing us to define a safe area for our dog when she is on the property. It was indispensable for location the dog when she decides to take a runner off the property.

We were given this product by the rescue organization for our foster dog that we ended up adopting. For the first couple of weeks we thought it was the coolest thing ever! Then the product started to fail. Constant disconnects and misinformation. But what the worst part about the Fi experience was customer support. They were just no help at all. We ended up throwing away the device and we now track our sweet Comet using an AirTag.

I really enjoyed what the service did and the stats it provided, but the wifi can be spotty and misleading, and the customer support is horrible. Chat bots and 5-7 day response times.

My dog managed to chew on it about 5 months in. The chatbot told me I had no options but to cancel or buy a new one. But to cancel, I had to email customer support. I was then contacted by a person who mentioned they had some options to take care of the situation without cancelling, if I was okay with that. Five days and three follow-ups later, someone else responded on behalf of the last person and said I could buy a new one and continue service, or cancel.

I didn't expect them to cover the device, but what a waste of time and energy. And more importantly, I now know that if any issues come up in the future, I'll be left out in the cold for support.

My Fi collar worked well for the first few months. Then it began lagging and wouldn’t update the location. It eventually got to where it would not connect at all and I lost my dog 3 separate times and couldn’t find him. I worked with customer service several times and there was never a remedy . They also won’t let you cancel your subscription unless you talk with customer service or remove your payment without speaking to someone. I have switched to halo and is much better. I am still having trouble canceling my auto renew subscription, they are making it very difficult to cancel my plan.