Puff Puff Palace Recensioni 

bestelling was binnen 36 uur binnen en had besteld om 16:55. Helemaal top, product was met kortingscode hier het goedkoopst.

Extremely disappointing experience – delays, broken promises and poor customer service

I placed my order expecting it to be delivered within a reasonable timeframe, but weeks passed without meaningful tracking updates or a clear delivery date. When I contacted customer service, I was repeatedly given promises about tracking updates and compensation, only to be left waiting again.

Eventually, they admitted that the product was difficult to source and offered alternatives. I even tried to find a solution by asking about other colours and offering to pay extra for a different product. They promised a price match and fast shipping, but once again, there was no timely follow-through, and I had to keep chasing them for answers.

After weeks of delays, uncertainty and empty promises, I finally requested a full refund because I no longer trusted their delivery estimates.

I would not recommend this store. The biggest problem is not just the delay, but the lack of clear communication and promises that were not followed through. If a product is unavailable, customers should be told honestly from the beginning rather than being kept waiting for weeks.

Producten die op de site staan worden niet geleverd of met een extreme leveringsdatum. Wanneer er producten kapot gaan dan word er express gereageerd na 6 maanden zodat je geen garantie meer hebt , ook is het contact zeer lastig . Ik zou hier niks kopen

6 July pax 4 gekocht en betaald. Na maanden wachten verkeerde product thuis gekregen. Direct retour gedaan verzend bewijs en alle info gestuurd per e-mail. Geen reactie na maanden e-mailen.

S.v.p. geld terug storten. BESTEL #EU11802

I practically never leave reviews, but this experience was frustrating enough that I felt I should share it.

I ordered a PAX FOUR from Puff Puff Palace. The price was good, but the handling of the order was very disappointing.

After a long shipping delay, I clearly requested cancellation and a full refund several times before the parcel was physically shipped. The store even confirmed that a refund was possible and asked me for my IBAN.

Despite this, the order was shipped anyway. Later I was told that the refund had not been processed because the parcel had already been handed over to logistics, and that I could return it afterwards.

I eventually collected the parcel and decided to keep the product, so this review is not about the PAX itself. The problem is the customer service and cancellation process. Once payment was made, cancelling the order became unnecessarily difficult, even though my request was made before shipment.

i put a star because i don't have the ability to put zero !!!
Very big liars! I order on 14.8 and until end of September,the order has not been shipped yet.To imagine that the product looked available when ordering! When i asked for a refund,they told me that the process may take 15 days.They have my money(300+Euro) from August 14 until the end of September without interest and they want an extra 15 days for a refund! Nice trick to collct money from suckers.Here must intervene prosecutor!!!

reageren niet op emails, zoals de rest zegt, fake tracking voor pakketje en dan is het gedaan. al 2 weken geen udpate meer, antwoorden niet, klachten voor scamming bij meedere instanties ingediend

They buy their reviews for gifts from ppl that never purchased something.

I recieved below message even though i never purchased or contacted them before:

To thank you for your time in writing this review, we would love to thank you by sending you a free BL Professional Digital Pocket Scale or a different accessory (of a similar value) of your choice.

De slechte score is niet terecht. Mensen zijn verwend. Mijn bestelling is prima aangekomen. Het is alleen wat later verzonden.
Daarnaast was mijn product uitverkocht maar het is vervangen met een betere!
Thank you puffpuff

Zoals andere klanten ook al schrijven, je koopt er iets, krijgt een tracking nummer van een post bedrijf, maar puff puff leverd verder niets. Ze beantwoorden wel je mails. Nooit iets kopen van dit bedrijf want meer als je geld jatten is het niet.

I strongly advise avoiding Puff Puff Palace.

I placed and fully paid for Order #EU12015 (Storz & Bickel VENTY) on September 1st, 2026. The advertised delivery time was 3–5 business days.

On September 2nd they told me that my order had been shipped and provided DPD tracking 05222070245759.

However, DPD never physically received the parcel.

For a long time the tracking only showed that the parcel was being prepared by the sender. Now the shipment has completely disappeared from DPD tracking.

For almost three weeks I have repeatedly asked very simple questions:

Do you actually have my VENTY in stock?
When exactly will you ship it?

Instead of clear answers, I received vague responses such as “8–10 working days”, an offer to choose another product, and finally a promise that they would check with their logistics team and get back to me “as soon as possible.”

They did not.

I then gave them a final 24-hour deadline to either provide a confirmed shipping date with valid tracking or refund my €294.04.

That deadline has also passed.

At the time of writing this review:

No VENTY. No valid tracking. No confirmed shipping date. No refund. And now no response.

After almost three weeks, this experience feels extremely scam-like to me. I am not claiming that the company has legally been established as fraudulent, but the circumstances are concerning enough that I am now preparing to report the case to the relevant Dutch authorities/police, consumer-protection authorities, the European Consumer Centre, and my bank for recovery of the payment.

I have kept the complete email correspondence, order confirmation, payment evidence and DPD tracking history.

If Puff Puff Palace resolves the situation and refunds me or actually delivers my VENTY, I will update this review accordingly.

Until then, based on my experience:

I strongly advise avoiding this store.

Order #EU12015

Not even 1 star worth -100 stars. For this scamming. We will take legal actions against this. I don't get my product and I don't get a refund.

i ordered vaporizer ,they create a fake shipment,just booking the grab, giving me a tracking number, but never really shipped, after sales service just take time and they never refund 300 euro.

On the 26th of July I purchased a vaporizer from this company for €220. It was never shipped. The status on the Puff Puff Palace still says "En Route". It is now the 10th of September.
I have emailed the company many times. The first few times I received a copy+paste response, then they stopped responding altogether.
My bank said there is no chance to get the money back.
Do not buy from this company. Chances are you wont receive anything. It is a total scam.

Ik heb in juni een bestelling gedaan en maar 2/3 artikelen ontvangen. Bij de bestelling zat een handgeschreven briefje dat het ontbrekende artikel vanaf een ander magazijn verzonden zou worden, maar ik heb nooit meer wat vernomen. Ik heb de afgelopen maanden meerdere emails gestuurd maar nooit reactie gekregen.

Bespaar jezelf alle moeite, man man man. Wat een drama.

I ordered on August 28, 2026 and paid 123.19 EUR by card. As of today, September 4, 2026, nothing has been shipped and there is no tracking number.

After I contacted them, I received a template email saying tracking "is expected to be updated within an additional 8-10 working days" and that a gift will be added for the delay. There was no answer to my direct question. A follow-up email with a clear deadline went unanswered.

Reading other reviews here, this seems to be a pattern. Orders are taken for items that are not in stock, then customers wait weeks with the same copied reply.

I have given the shop until 17 September to refund my money. If that does not happen I will file a chargeback and a report with ACM ConsuWijzer.

I will update this review if the order arrives.

Order number: EU12002

Update, September 11, 2026

I withdrew from the purchase on September 4 and asked for a refund. That email was not answered. Instead, a parcel arrived with items I never ordered. It is not the product I paid for.

On September 7 the helpdesk offered an alternative product, an upgrade, or a refund. For the refund they asked me to send my IBAN and to "remove negative reviews first." I paid by card, so no IBAN is needed. I will not delete this review to get my own money back.

I have now written to the director of Paradise Partners B.V. directly and asked for a prepaid return label for the wrong items. The refund is due by September 18, 2026. If it has not arrived by then I will file a chargeback with my bank. A report with ACM ConsuWijzer has been filed.

I will update this review again once the refund has arrived.

most satisfied. Will use again.

Terrible experience: order NEVER arrived, inactive tracking, and non-existent customer support!
​I placed an order on Puff Puff Palace on August 6th and paid in full, but the items never arrived.
​They provided a alleged PostNL tracking code that turned out to be completely fake: the shipment was never actually handed over to the courier and was never registered by the postal service. I sent multiple emails to their customer support asking for updates, but they completely ignore their customers and never reply to any messages.
​I was forced to open a formal PayPal claim just to get my money back. Completely unprofessional behavior and disgraceful customer service. STAY AWAY from this website if you don't want to waste your time and money!

J ai fait 2 commandes, il y a plus de 1 mois et demi et aucunes nouvelles.
Pas possible de téléphoner et pas de réponses aux mails.
Vous faites peur a vos clients.
Je me demande si c'est un scam....j' ai payé 800 euros et aucun suivi....RIEN......SUPER SERVICE CLIENTS LES GARS....
OU EST MON ARGENT OU MES COMMANDES????? Horrible....

Heb cbd olie gekocht en betaald 14 dagen geleden en nog niks ontvangen.
Pakjes uit China komen sneller aan. Geen aanrader.
Schande..👎👎👎