Alex Speleers

Germany

Reviews

Review of o2 Deutschland

Rated 1 out of 5 stars

i could not resolve my issue for no…

i could not resolve my issue for no adequate reson via mail. So they asked to contact via chat bot.... or phone call.... chat bot needed credentials instead of just getting a client number and work with me. I did screenshots of awful service 30th august and still can't complain about it.... why not simply create a ticket system that user can complain with no overhead...

11 September 2026
Unprompted review

Reply from o2 Deutschland

Hello Alex Speleers,

thank you very much for taking the time to leave a review. We're sorry to hear that you had this experience and that we weren't able to meet your expectations when it comes to customer service.
We take your feedback seriously and will use it to continue improving. Have you been able to resolve your issue in the meantime?
Feel free to reach out through one of our other channels if there’s anything we can do to help. For example, in the o2 community.
https://www.o2online.de/kontakt/

Best regards
Vivian

Review of o2 Deutschland

Rated 1 out of 5 stars

they r leasing routers (fritzbox) that…

they r leasing routers (fritzbox) that r outdate garbage, noone sane would buy this overprices shit. This routers keeping overheating, not aimed to toodays usage, but supporting dinosour fax/phone cables. Much efficient to buy a 20-25$ router and ONU terminal (25-30$) for optic connection, instead of paying 60$/year for garbage. Hope they gonna banckrupt for ruining others experience, they should not exist with such awfull service and attitude with clients, but somehow in germany they exist.

30 August 2026
Unprompted review

Reply from o2 Deutschland

Hello Alex Speleers,

thank you for sharing your experience here on Trustpilot. It’s certainly not nice to read that you are so dissatisfied with the router provided and that you have experienced issues such as overheating. I can understand that this is frustrating, especially if you feel that the equipment does not meet your expectations or the requirements of today’s usage. 😕

Unfortunately, from here we cannot assess what exactly is causing the issues with your router or whether there is a technical fault with the equipment.

If you would like us to take a closer look at your situation, please feel free to contact our customer service or reach out to us in the o2 Community. We’ll be happy to see what we can do for you. https://www.o2online.de/kontakt/

Best regards
Daniela