Miriam D

Horrific customer service. They issued a parking charge due to an ANPR error, merging two separate visits on different days into one long stay. The charge was paid by my lease company without my knowledge, and when I tried to correct the mistake, I was told the case was “closed” and they refused a review. Customer service was poor, phone lines not operational during working hours, delayed email responses, and a complete waste of my time trying to appeal a charge that was not my fault. The appeal is still ongoing.